THE EXCLUSIVE LOCKER PROVIDER FOR:
How an Intelligent Locker System Improves Omnichannel Experience
92% of shoppers believe retailers’ pick-up time could be faster and safer
- 2.5x longer: the perceived wait time for traditional click-and-collect vs. using a smart locker system from Parcel Pending by Quadient
- Customers who wait less than 2 minutes are 4x more likely to repeat purchase from the same retailer
- 45% of customers who pick-up via a click-and-collect locker are more likely to purchase again within 30-60 days (compared to non-locker pick-up)
- 87% of consumers prefer contactless options for convenience like curbside pickup or buy online and pick-up using a parcel locker system
A solution for every retailer
Anyone can sell you a locker, but working with Parcel Pending by Quadient gives you:
- Flexible technology: integrate existing partner platforms seamlessly with our open API to give you the ability to control the associate and customer experience
- The widest selection of modular, customisable indoor and outdoor retail lockers to accommodate more deliveries and returns
- Industry-leading customer satisfaction, with 24/7/365 access to customer service and a passionate support team
- Retail-specific expertise and experience, giving you direct access to our global executive leadership team
How it Works: Order Pick-Up
Elevate your click-and-collect process with retail smart lockers
Step 1
Customer places online order
Step 2
Team member fulfills order directly into locker
Step 3
Customer receives instant “Order Ready” notification
Step 4
Customer can retrieve order 24/7 from locker
How it Works: Order Returns
Streamline your returns process with smart retail lockers
Step 1
Customer initiates return online or via mobile app
Step 2
Retailer generates return barcode for order
Step 3
Customer scans barcode and places order into locker
Step 4
Team member collects order from locker for processing
Parcel Pending Benefits
Flexible API Integrations
100% Deliverability
Custom Configurations
Weatherproof Design
Contactless Pick-Ups and Returns
On-Demand Order Accessibility
0K+
Installations Worldwide
0M+
Packages Delivered Annually
0M+
Users Served
Why Choose Parcel Pending by Quadient
| Differences | Parcel Pending | Other Vendors |
|---|---|---|
| Global Pioneer in Package Management | ||
| Contact-Free Order Retrieval | ||
| Mobile App Integration | ||
| UI/UX Customisation | ||
| Built-In Image Capture | ||
| Robust Analytics/Dashboards | ||
| Order Tracking Using Customer Loyalty Info or Order Barcode |
The World's Smartest Locker
Our industry-leading technology eliminates your package problems. At Parcel Pending by Quadient, our goal is to provide our customers with the best package management solution on the market.
