Retail Smart Lockers

Helping Retailers Automate Click & Collect in Store 



A Smart Locker Solution for Order Fulfilment and Returns

Parcel Pending by Quadient’s Smart Locker Network combines smart technology with sophisticated hardware to create a vast network of smart parcel lockers for retailers, consumers, and couriers.  Our advanced system allows consumers to pick up and return to click-and-collect smart package lockers at local physical stores, reduces logistics costs for retailers, and helps lower your carbon footprint.

Our smart locker solution portfolio helps you offer a contactless, secure package delivery option for your customers. Our smart locker network can help you meet consumer demands and make your business operations:

  • More Efficient: address mounting pressures and rising costs for fast deliveries and seamless returns.
  • More Savings: reduce operational costs by up to 50%* with locker usage by centralizing deliveries and returns to convenient, secure parcel locker locations
  • More Access: indoor/outdoor locker locations allow up to 24/7 access to parcel deliveries – with options for same-day retrieval

*Based on client data; your results may vary.

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pickups and returns

  • Customers who wait less than 2 minutes are 4x more likely to repeat purchases from the same retailer
  • 45% of customers who pick-up via a click-and-collect locker are more likely to purchase again within 30-60 days (compared to non-locker pick-up)
  • 62% of consumers would buy more from a brand based on having a good returns experience.
  • 15% of shoppers made an additional purchase when completing an in-store return for online shopping purchases.
  • 19% of shoppers made an additional purchase in-store while picking up products they bought online.
  • 87% of consumers prefer contactless options for convenience like curbside pickup or buy online and pick-up using a parcel locker system
Retail Lockers

How it Works: Order Pick-Up

Step 1
Customer places online order
Step 2
Team member fulfills order directly into locker
Step 3
Customer receives instant “Order Ready” notification
Step 4
Customer can retrieve order 24/7 from locker

How it Works: Order Returns

Step 1
Customer initiates return online or via mobile app
Step 2
Retailer generates return barcode for order
Step 3
Customer scans barcode and places order into locker
Step 4
Team member collects order from locker for processing
retail lockers

Drop Box Lockers

Manage MORE parcel collections and returns with a minimal locker footprint

Drop Box is a revolutionary locker solution for retailers and carriers that maximizes operational efficiency and improves customer experience through an enhanced, self-service return option. Drop Box Lockers feature a built-in label printer, allowing customers to print return labels from the parcel lockers and place the items directly into the deposit box at the locker terminal. In addition to returning parcels, the outdoor and instore locker systems can be used for the collection and delivery of online orders, making Drop Box an all-in-one solution to drive cost-savings and in-store footfall.

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Create New Opportunities with
Rent a Box

Introducing Rent a Box, a unique offering that enables you to rent locker boxes within our extensive national locker network, providing 24/7 access for all deliveries, collections, and returns. With Rent a Box, you will embrace a customer-centric approach, emphasising convenience and efficiency at every step to help you accelerate your delivery and return goals.

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Optimise Your In-Store Order Collections and Returns with Overflow Manager

Given recent surges in in-store order collection and returns, retailers are increasingly being challenged to maintain a consistent and convenient in-store experience for their customers. Enter Overflow Manager, a seamless web app designed to complement your Parcel Pending retail smart lockers that delivers: 

  • More streamlined online order management: Benefit from a comprehensive solution for handling in-store order collections and returns for oversized items or when the locker system has reached full capacity 
  • More visibility into in-store order collections: Our intuitive web app registers online order pick-ups and handles returns effectively, mirroring locker processes and ensuring full chain of custody visibility 
  • More customer satisfaction: Prevent second delivery attempts for oversize items or when lockers have reached full capacity, thereby enhancing customer satisfaction and increasing customer loyalty 
  • More business insights: Our robust Business Intelligence dashboards help you make data-driven decisions that optimise your in-store operations 
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Installations Worldwide


Packages Delivered Annually


Users Served

Why Choose Parcel Pending by Quadient

Differences Parcel Pending Other Vendors
Global Pioneer in Package Management
Contact-Free Order Retrieval
Mobile App Integration
UI/UX Customisation
Built-In Image Capture
Robust Analytics/Dashboards
Order Tracking Using Customer Loyalty Info or Order Barcode

Parcel Pending Benefits

Flexible API Integrations

100% Deliverability

Custom Configurations

Weatherproof Design

Contactless Pick-Ups and Returns

On-Demand Order Accessibility

Deliver More with Smart Lockers from Parcel Pending by Quadient



The project offers a swift, innovative and customised service that also saves our teams from having to deal with parcels, which is often a time-consuming process especially during peak periods.

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Director of Operations | Decathlon, France


The automated locker is AMAZING! Fastest, easiest way I’ve ever done pick-up – and I do a lot.

Lowe's Home Improvement Customer | Lowe's Home Improvement