Retail Smart Lockers

Helping Retailers Automate Click & Collect in Store 


How an Intelligent Locker System Improves Omnichannel Experience

92% of shoppers believe retailers’ pick-up time could be faster and safer 

  • 2.5x longer: the perceived wait time for traditional click-and-collect vs. using a smart locker system from Parcel Pending by Quadient
  • Customers who wait less than 2 minutes are 4x more likely to repeat purchase from the same retailer
  • 45% of customers who pick-up via a click-and-collect locker are more likely to purchase again within 30-60 days (compared to non-locker pick-up)
  • 87% of consumers prefer contactless options for convenience like curbside pickup or buy online and pick-up using a parcel locker system

A solution for every retailer

Anyone can sell you a locker, but working with Parcel Pending by Quadient gives you: 

  • Flexible technology: integrate existing partner platforms seamlessly with our open API to give you the ability to control the associate and customer experience
  • The widest selection of modular, customisable indoor and outdoor retail lockers to accommodate more deliveries and returns
  • Industry-leading customer satisfaction, with 24/7/365 access to customer service and a passionate support team
  • Retail-specific expertise and experience, giving you direct access to our global executive leadership team
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Retail Lockers

How it Works: Order Pick-Up

Elevate your click-and-collect process with retail smart lockers

Step 1
Customer places online order
Step 2
Team member fulfills order directly into locker
Step 3
Customer receives instant “Order Ready” notification
Step 4
Customer can retrieve order 24/7 from locker

How it Works: Order Returns

Streamline your returns process with smart retail lockers

Step 1
Customer initiates return online or via mobile app
Step 2
Retailer generates return barcode for order
Step 3
Customer scans barcode and places order into locker
Step 4
Team member collects order from locker for processing

Parcel Pending Benefits

Flexible API Integrations

100% Deliverability

Custom Configurations

Weatherproof Design

Contactless Pick-Ups and Returns

On-Demand Order Accessibility


Installations Worldwide


Packages Delivered Annually


Users Served

Why Choose Parcel Pending by Quadient

Differences Parcel Pending Other Vendors
Global Pioneer in Package Management
Contact-Free Order Retrieval
Mobile App Integration
UI/UX Customisation
Built-In Image Capture
Robust Analytics/Dashboards
Order Tracking Using Customer Loyalty Info or Order Barcode

The World's Smartest Locker

Our industry-leading technology eliminates your package problems. At Parcel Pending by Quadient, our goal is to provide our customers with the best package management solution on the market.

Contactless Pick-Up
order pickup lockers

Deliver More with Smart Lockers from Parcel Pending by Quadient



The project offers a swift, innovative and customised service that also saves our teams from having to deal with parcels, which is often a time-consuming process especially during peak periods.

View Case Study

Director of Operations | Decathlon, France


The automated locker is AMAZING! Fastest, easiest way I’ve ever done pick-up – and I do a lot.

Lowe's Home Improvement Customer | Lowe's Home Improvement