Retail Smart Lockers

Helping Retailers Automate Click & Collect in Store 


retail lockers

Drop Box Lockers

Manage MORE parcel collections and returns with a minimal locker footprint

Drop Box is a revolutionary locker solution for retailers and carriers that maximizes operational efficiency and improves customer experience through an enhanced, self-service return option. Drop Box Lockers feature a built-in label printer, allowing customers to print return labels from the parcel lockers and place the items directly into the deposit box at the locker terminal. In addition to returning parcels, the outdoor and instore locker systems can be used for the collection and delivery of online orders, making Drop Box an all-in-one solution to drive cost-savings and in-store footfall.

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How an Intelligent Locker System Improves Omnichannel Experience

92% of shoppers believe retailers’ pick-up time could be faster and safer 

  • 2.5x longer: the perceived wait time for traditional click-and-collect vs. using a smart outdoor or instore locker system from Parcel Pending by Quadient
  • Customers who wait less than 2 minutes are 4x more likely to repeat purchase from the same retailer
  • 45% of customers who pick-up via a click-and-collect locker are more likely to purchase again within 30-60 days (compared to non-locker pick-up)
  • 87% of consumers prefer contactless options for convenience like curbside pickup or buy online and pick-up using a parcel locker system

A solution for every retailer

Anyone can sell you a locker, but working with Parcel Pending by Quadient gives you: 

  • Flexible technology: integrate existing partner platforms seamlessly with our open API to give you a flexible delivery option and the ability to control the associate and customer experience
  • The widest selection of modular, customisable indoor and outdoor retail lockers to accommodate more checkout orders, deliveries and returns
  • Industry-leading customer satisfaction, with 24/7/365 access to customer service and a passionate support team
  • Retail-specific expertise and experience, giving you direct access to our global executive leadership team
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Retail Lockers

How it Works: Order Pick-Up

Elevate your click-and-collect process with retail smart lockers

Step 1
Customer places online order
Step 2
Team member fulfills order directly into locker
Step 3
Customer receives instant “Order Ready” notification
Step 4
Customer can retrieve order 24/7 from locker

How it Works: Order Returns

Streamline the process of returning parcels with smart retail lockers

Step 1
Customer initiates return online or via mobile app
Step 2
Retailer generates return barcode for order
Step 3
Customer scans barcode and places order into locker
Step 4
Team member collects order from locker for processing

Parcel Pending Benefits

Flexible API Integrations

100% Deliverability

Custom Configurations

Weatherproof Design

Contactless Pick-Ups and Returns

On-Demand Order Accessibility


Installations Worldwide


Packages Delivered Annually


Users Served

Why Choose Parcel Pending by Quadient

Differences Parcel Pending Other Vendors
Global Pioneer in Package Management
Contact-Free Order Retrieval
Mobile App Integration
UI/UX Customisation
Built-In Image Capture
Robust Analytics/Dashboards
Order Tracking Using Customer Loyalty Info or Order Barcode

The World's Smartest Locker

Our industry-leading technology eliminates your package problems. At Parcel Pending by Quadient, our goal is to provide our customers with the best package management solution on the market.

Contactless Pick-Up
order pickup lockers

Deliver More with Smart Lockers from Parcel Pending by Quadient



The project offers a swift, innovative and customised service that also saves our teams from having to deal with parcels, which is often a time-consuming process especially during peak periods.

View Case Study

Director of Operations | Decathlon, France


The automated locker is AMAZING! Fastest, easiest way I’ve ever done pick-up – and I do a lot.

Lowe's Home Improvement Customer | Lowe's Home Improvement