About Parcel Pending by Quadient

Our Mission

We believe every package is special. That’s why our mission is to deliver a safe, secure, and accessible package delivery experience.

Global Network, Local Support

Parcel Pending by Quadient is a leader in parcel locker solutions – paving the way in the industry. We support over 20,000 locations globally for a wide range of well-known residential, retail, carrier, commercial, and university clients.

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How Parcel Pending Delivers MORE

Parcel Pending by Quadient is the leading provider of package management solutions for residential, retail, carrier, commercial, and university properties worldwide. We deliver nearly 75 million packages annually, offering a wide range of solutions that ensure the simple and secure delivery and retrieval of packages and online orders.

We are passionate about delivering more – more products, more personalised service, and more meaningful experiences – to make package delivery easy and intuitive for everyone. By providing a wide variety of secure locker solutions and a world-class customer experience, we help our clients manage more deliveries to more places and solve their last-mile delivery challenges.

Our Leaders

Benoit Berson

Chief Solutions Officer
Parcel Locker Solutions

Duncan Groom

Chief Operating Officer

Katia Bourgeais Crémel

Executive Vice President, PLS Sales & Operations, Western & Central Europe

Colleen Lambros

Vice President
Global Marketing

Bren Standell

Director of PLS Customer Success - UKI

Lee Graham
Lee Graham

Sales Director, Europe Parcel Locker Solutions

Delivering the World’s Most Meaningful Customer Experiences

Parcel Pending by Quadient is one of three solution lines within Quadient. A €1 billion company, Quadient is the global leader in parcel, mail, shipping, and communication automation solutions. Quadient’s mission is to help companies build powerful connections with their customers. Because connections matter.

With a direct presence in 29 countries and services sold in 90 countries, Quadient helps deliver exceptional experiences by focusing on three key solutions:

Intelligent Communication Automation
Smart Parcel Lockers
Smart Mail & Shipping