Our Drop Box Lockers are now available to carriers and retailers worldwide

Retail Locker System for Contactless Pickups and Returns

Don't just improve the omnichannel experience, DELIVER MORE with Parcel Pending's smart lockers


“I have wasted so much time waiting for orders in a line or in parking lots, etc. and [order pickup using the lockers] was just so simple and effective. I don’t usually shop at big box stores, but you guys got it right.”

Lowe’s Home Improvement

retail lockers

Drop Box Lockers

Manage MORE parcel collections and returns with a minimal locker footprint

Drop Box is a revolutionary locker solution for retailers and carriers that maximizes operational efficiency and improves customer experience through an enhanced, self-service return option. Drop Box Lockers feature a built-in label printer, allowing customers to print return labels from the parcel lockers and place them directly into the deposit box at the locker terminal. In addition to returns, online orders can be collected and delivered to the lockers, making Drop Box an all-in-one solution to drive cost-savings and in-store footfall.

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retail lockers

A Smart Locker Network Solution for Order Fulfillment and Returns

Parcel Pending by Quadient’s Smart Locker Network combines smart technology with sophisticated hardware to create a vast network of smart parcel lockers for retailers, consumers, and couriers.  Our advanced system allows consumers to pick up and return packages in lockers, reduces logistics costs for retailers, and helps lower your carbon footprint.

Improve business operations and meet consumer demands with our smart locker network:

  • More Efficient: bolster your omnichannel tactics with self-service parcel pick-ups and returns
  • More Customer Friendly: address mounting pressures and rising costs for fast deliveries and seamless returns
  • More Savings: reduce operational costs by up to 50%* by centralizing deliveries and returns to convenient, secure parcel locker locations
  • More Access: indoor/outdoor locker locations allow up to 24/7 access to parcel deliveries – with options for same-day retrieval

*Based on client data; your results may vary.

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DELIVER MORE with frictionless order pickups and returns

  • Customers who wait less than 2 minutes to get their order are more than 4X as likely to return to the store.

  • 45% of BOPIL customers are more likely to purchase again within 30-60 days (compared to non-locker pick-up).

  • 62% of consumers would buy more from a brand based on having a good returns experience.

  • 15% of shoppers made an additional purchase when completing an in-store return for products purchased online.

  • 19% of shoppers made an additional purchase in-store while picking up products they bought online.

Parcel Pending Benefits

  • Flexible technology that integrates existing partner platforms seamlessly with our open API to give you the ability to control the associate and customer experience
  • The widest selection of modular, customizable indoor and outdoor retail lockers to accommodate more deliveries and returns
  • Industry-leading customer satisfaction, with access to customer service and a passionate support team
  • Retail-specific expertise and experience, giving you direct access to our global executive leadership team


How it Works: Order Pick-Up

Elevate your contactless pickup process with BOPIL retail lockers

Step 1
Customer places online order
Step 2
Team member fulfills order directly into smart locker
Step 3
Customer receives instant “Order Ready” notification
Step 4
Customer can retrieve order 24/7 from delivery locker

How it Works: Order Returns

Step 1
Customer initiates return online or via mobile app
Step 2
Retailer generates return barcode for order
Step 3
Guest scans barcode and places order into locker
Step 4
Team member collects order from drop off lockers for processing

Parcel Pending Benefits

Flexible API Integrations

100% Deliverability

Custom Configurations

Weatherproof Design

Contactless Pick-Ups and Returns

On-Demand Order Accessibility


Installations Worldwide


Packages Delivered Annually


Users Served

What Makes Parcel Pending SPECIAL

Differences Parcel Pending Other Vendors
Global Pioneer in Package Management
Integrates with Order Management Software
Contact-Free Order Retrieval
Mobile App Integration
UI/UX Customization
Extended Warranty
Built-In Camera System
Robust Analytics/Dashboards
Order Tracking Using Customer Loyalty Info or Order Barcode
Returns Functionality

MORE Resources

The World's Smartest Locker

Our industry-leading technology eliminates your package problems. At Parcel Pending, our goal is to provide our customers with the best package management solution on the market.

Contactless Pick-Up
order pickup lockers

Deliver MORE with Smart Lockers from Parcel Pending by Quadient