Smart Locker Systems | Parcel Pending

Consolidate First & Last Mile Delivery to Build Your Out of Home Strategy

Drop Box Lockers help carriers alleviate the mounting pressure and costs of handling returns by consolidating first and last mile deliveries to centralised parcel locker terminals. With a built-in label printer, authentic return shipping labels are automatically printed for consumers when dropping off their return parcels so carriers can simply collect the parcels and go. By centralising returns, carriers can reduce the number of stops, lower fuel costs, and meet sustainability goals.

Smart Sensors

Fast load capability detects when parcel is loaded

Built-In Printer

Print authentic shipping labels with our built-in label printer

Regular Boxes

Additional boxes can be used for pick-up, drop-off, and larger returns

Adjustable Drop Slots

Two secure, adjustable drop slots to deposit small return parcels

Collection Boxes

Only accessible to carriers; secure returns and maximise parcel volume with a small footprint

Convenient

24/7 access available with indoor and outdoor lockers

Streamlined

Automate the delivery and return processes

Secure

Capture each delivery, pick-up, and return with the built-in camera on the locker kiosk

The Right Solution for Your Business

Limit upfront costs by joining our Smart Locker Network

Take advantage of revenue-sharing opportunities by making a portion of your locker terminals available to retail partners, other carriers, C2C services, and more.

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How it Works: Returns

Step 1

Customer initiates return online and receives personalised QR code

Step 2

Customer scans barcode, prints label (if needed), and places return directly into the locker

Step 3

Customer receives “Return Confirmation” notification via email or SMS

Step 4

Carrier agent collects the return from the locker for processing

How it Works: Parcel Drop-Off & Collection

Step 1

Customer places order online and chooses “in locker delivery”

Step 2

Carrier agent collects orders from warehouse and delivers to locker terminal

Step 3

Customer receives instant “Order Ready” notification via email or SMS

Step 4

Customer can retrieve their order from locker 24/7

Global Leader in Parcel Management

0K+

Installations Worldwide

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Packages Delivered Annually

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Users Served

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Frequently Asked Questions

Parcel Pending by Quadient’s Drop Box Lockers are ideal for carriers looking to streamline the returns process for delivery agents and consumers. They accept letter and large letter envelopes as well as small parcels. Capacity limits vary by parcel type. Mixed parcel deposits generally accept 12-15 parcels.

Parcel Pending currently offers a Drop Box locker option with a built-in printer that suits various use cases and enhances our existing ability to fulfill returned merchandise through our lockers.

Yes! Parcel Pending’s Drop Box Lockers are designed to support pick-ups, drop-offs, or additional returns. This allows carriers to build or optimise an Out of Home (OOH) strategy and offer a convenient, centralised option for parcel pick-ups, deliveries, and drop-offs.

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