Package Management
Made Simple

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Learn More About Our Solutions

Package growth isn’t going away. Lockers can accommodate online orders, food, and other deliveries for your residents. Whether residents are working from home, commuting, or running errands, smart lockers make packages available when needed based on each resident’s schedule.

Parcel Pending lockers elevate your resident experience by providing a secure, self-service, and contact-free way for residents to get their packages, leaving property staff free to manage other responsibilities.

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While traditional click-and-collect has its merits, retailers leveraging smart lockers are getting ahead of the competition. This is because automated lockers can be utilised for both pickup and returns, and consistently outrank other click-and-collect options when it comes to customer satisfaction. Plus, they are easily scalable and customisable – with no added labour cost.

Smart retail lockers from Parcel Pending by Quadient elevate your omnichannel experience by providing a secure, self-service, and contact-free alternative to traditional click-and-collect, freeing up store associates to focus on providing a positive in-store experience.

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Campus delivery issues have been exacerbated by the pandemic and a surge in online shopping. As a result, many higher education institutions are looking to facilitate safe, convenient package deliveries and other asset exchanges in a way that leverages existing communication processes and tracking systems.

Campus Hub™ comes with Quadient’s Web Tracking System (WTS) built into Parcel Pending’s intelligent hardware – an industry first – to provide full chain-of-custody for all goods and assets distributed and received on-campus. This includes student mail and packages, tech equipment and accessories, library materials, campus store merchandise, food delivery, move-in and move-out materials and more.

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Package growth isn’t going away. Lockers can accommodate online orders, tech equipment and accessories, food, and other deliveries for your tenants. Whether employees are returning to the office full-time, exploring hybrid work, or still mostly remote, commercial lockers make packages available when needed based on each employee’s schedule.

Parcel Pending lockers elevate your tenant experience by providing a secure, self-service, and contact-free way for tenants and employees to get their packages, leaving your building or facilities staff free to manage other responsibilities.

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Online shopping is here to stay, and it’s elevating customer expectations for seamless experiences that bridge the physical and digital touchpoints in their buying journey. It’s becoming increasingly clear that in order to have an effective omnichannel strategy, businesses now need a fulfillment strategy that streamlines operations and reduces costs while also meeting customer demands.

Parcel Pending by Quadient’s expanding Open Locker Network can help you reduce parcel handling costs by up to 50%, lower your environmental impact by reducing delivery stops, and create a more seamless and convenient experience for your customers.

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Why Parcel Pending by Quadient?

Global Leader

A leader in parcel locker solutions – paving the way in the industry.

Courier Agnostic

Our solutions process more than 72 million packages annually from all major global couriers.

5-Star Service

Provider of the best parcel delivery management experience for your on-site staff with a UK based call centre. Our local technical teams and engineers are here to support you with any questions you might have.


Our industry-leading open API solution allows for seamless integrations with your software and delivery processes.

Completely Customisable

Multiple locker types and sizes to support each customer’s unique needs and aesthetics; custom wraps available.


Our methodology is definable, intuitive, and repeatable, ensuring a high degree of user satisfaction and delivery efficiency.

Deliver More with Smart Lockers from Parcel Pending by Quadient

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Smart parcel lockers are a secure, self-service package management solution. Designed to keep deliveries safe and secure until picked up by the intended recipient, they accept deliveries directly from couriers, including packages and online orders.

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Parcel lockers make deliveries more efficient by assuming all recipient-facing responsibilities for package delivery, notification, and retrieval. With this self-service solution, users can access their deliveries at their convenience 24/7.

Once the courier delivers a package, the recipient is notified via text, email, or mobile app that they have a parcel pending. The recipient can then visit the lockers at their convenience and enter or scan their access barcode to open their locker.

With more than 3 million users served around the world, Parcel Pending by Quadient provides the most trusted and personalised experience in goods delivery, access, and management.

Parcel Pending by Quadient offers customisable, self-service indoor and outdoor parcel delivery lockers. You can learn more about our smart parcel locker offerings here.



The lockers are definitely a value-add when people come to view the apartments. Prospective residents are generally aware of lockers, and how they work, so when they find out we have them onsite, they’re really pleased.

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Joe Cooper, Assistant General Manager at the Keel


Quadient has the expertise and experience of planning parcel locker installations. Working with Quadient, I can provide the best service to my clients by recommending parcel management solutions that will add real value to their buildings.

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Joanna Shear, Founder and MD of Space Consultancy


We’re really pleased we had Quadient parcel lockers installed. They are simple to use, have improved the student and staff experience and help us turn parcels around quickly. It’s been a great result.

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Rhys Stevens, Accommodation Officer (Allocation & Systems) at Staffordshire University


The project offers a swift, innovative and customised service that also saves our teams from having to deal with parcels, which is often a time-consuming process especially during peak periods.

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Director of Operations, Decathlon, France


The parcel lockers have absolutely addressed the issues that we had – space in the post room and time management for staff as they no longer have to think about being called back when someone wants to collect a parcel.

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Facilities Management