Privacy Policy

This Privacy Notice describes how Parcel Pending, Inc. (a Quadient Company) and its affiliates (collectively “Parcel Pending”) treat personal information that Parcel Pending collects and receives from you through this Website, mobile application and other aspects of Parcel Pending’s business including offline.

Parcel Pending’s affiliates include without limitation the entities operating this Website.
If you have a question whether a site is a Website of Parcel Pending, or if an entity is an affiliate of Parcel Pending, please check the information posted on the site. For other material, contact Parcel Pending at or +1-800-636-7678.

As used in this Privacy Notice, ‘personal information’ or ‘personal data’ means information that relates to an identified individual or to an identifiable individual. For example, this could include among other things your name, address, email address, business contact details, or information gathered through your interactions with us via Our websites or at events.


Parcel Pending is processing data on behalf of the management services for your site (Data Controller). Therefore, Parcel Pending”, and the affiliated entities of Quadient are data processors of your personal information as described in this Privacy Notice.


Each time you access, use, place an order on, or browse this Website, you signify your acceptance of the then-current Privacy Notice. If you provide your personal information to Parcel Pending through other aspects of Parcel Pending’s business including offline, Parcel Pending asks you to review this Privacy Notice which also governs information collected through other aspects of Parcel Pending’s business including offline.

This Privacy Notice does not apply to the practices of companies that Parcel Pending does not own or control, or to people whom Parcel Pending does not employ or manage.


The personal information that Parcel Pending collects about you may include without limitation your first and last name, home address, email address, home telephone number, mobile telephone number, photograph, password, credit or debit card number or other payment method, billing and shipping information, order history, preferences for products, shopping and entertainment that is not otherwise publicly available, or other data that can be used to identify or contact a single person.

Parcel Pending collects personal information about you whenever you:

  • Transact business with Parcel Pending.
  • Use Parcel Pending’s products or services.
  • Request information or materials
  • Enter sweepstakes, contests or drawings offered by Parcel Pending.
  • Create or update a profile.
  • Place orders or make purchases.
  • Communicate with us about orders or other questions.
  • Visit the Website.

The collection of this information enables Parcel Pending to provide first class services, to keep you apprised of information and developments that you may find of interest, and to allow Parcel Pending to better understand your needs.

When you register to request information on a Website or make purchases on a Website, for example, you submit personal information that allows us to provide information about Parcel Pending that may be of interest to you. Once you register to use these features of the Website, you are not anonymous to us.

Parcel Pending may acquire personal information from vendors that may share the information as permitted in their privacy policies, or from other third parties.

Parcel Pending may combine personal information with information available from other sources (such as offline records or publicly available information). If the combined information permits us to identify you, we will treat the combined information as personal information.


We may also store personal information about you in cookies (files which are sent by Us to your computer or other access device), which We can access when you visit Our sites in future. If you want to delete any cookies that are already on your computer, please check our cookies preference centre. Please note that by deleting Our cookies or disabling future cookies you may not be able to access certain areas or features of Our sites.


Parcel Pending’s Use of Your Personal Information

Parcel Pending limits access to personal information about you by Parcel Pending employees and agents to those who we believe reasonably need to come into contact with that information to provide products or services to you, administer and process payments, fulfil orders, ship and confirm orders, provide customer service, update account information, post Submissions, inform you of products or services that may be of interest to you, forward updates, announcements, and newsletters, respond to your communications, and communicate with you about the Website, Communications Services, Submissions and other activities related to the Website, and you authorize Parcel Pending to transmit email to you concerning these matters.

The Parcel Pending mobile app uses your location data to enable you to open your locker door using the app. Location data is only collected and used for that purpose, and is not collected in the background when the app is closed or not in use.


Parcel Pending and employees of other Quadient entities are authorized to access your personal information only to the extent necessary to serve the applicable purpose(s) and to perform their job functions.


Parcel Pending may provide your personal information to trusted operators who work on behalf of or with Parcel Pending under confidentiality or similar agreements including service providers, shippers, vendors, payment processors, advertisers, consultants, and affiliates. These companies may use your personal information to help Parcel Pending administer its business or the Website, including but not limited to assistance in administering and processing payments, fulfilling orders, shipping, and confirming orders, or communicating with you about offers or other information relevant to Parcel Pending. Consistent with this Privacy Notice, Parcel Pending may share questions or requests that you send to Parcel Pending, including those that contain personal information, with third-party so that these third parties can contact you to address your inquiries.

Except for your credit or debit card number or other payment method, Parcel Pending may also provide your personal information to selected third-party entities, including without limitation multi-family apartment communities and other businesses. Your personal information will only be shared by Parcel Pending to these strategic third-party entities to provide or improve our products and services. Parcel Pending will not share your personal information with third parties for their own marketing purposes, and Parcel Pending will not sell your personal information to third parties. Parcel Pending is not responsible for the collection or maintenance of information, including with respect to your information, or other practices of any third parties.


We will only use your personal data when the law allows us to.


For personal information collected about you in the EU, our basis for processing is most commonly as follows:

  • We need to perform the contract We are about to enter into or have entered into with you.
  • It is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
    • To keep our records updated and in order to communicate adequately with you and to respond to your requests.
    • To analyse, develop, improve, and optimize the use of our sites, products, and services, and to maintain the security of our sites, networks, and systems.


  • Where we need to comply with a legal or regulatory obligation such as to comply with a subpoena or other legal process, or to process an opt-out request.


  • Generally, we do not rely on consent as a legal basis for processing your personal data and communicating with you. You have the right to withdraw consent to marketing at any time by contacting us at



Depending on the place where you reside, you have privacy rights for the information we process about you. You can choose to access; correct; delete restrict; ask for portability of your personal information.

If you reside in the EU, California or other jurisdiction that provides this right as a matter of law, you have the right to request: (i) access to your personal data; (ii) correction of your personal data if it is incomplete or inaccurate; (iii) deletion or restriction of your personal data or (IV) ask for portability of your personal information. Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time. You also have the right to object to the processing of your personal data, including opting-out from the use for direct marketing purposes.

You may have additional rights pursuant to your local law applicable to the processing. For example, if the processing of your personal information is subject to the EU General Data Protection Regulation (“GDPR”), and your personal information is processed based on legitimate interests, you have the right to object to the processing on grounds relating to your specific situation.

Right to Lodge a Complaint

In the event you consider our processing of your personal information not to be compliant with the applicable data protection laws, you can lodge a complaint:

Directly with Quadient by using this form

With the competent data protection authority. The name and contact details of the Data Protection Authorities in the European Union can be found here.


The CCPA provides California residents with certain rights regarding their personal information, including the right to access, opt-out and deletion. Click here for our CCPA privacy notice.

Right to Access

If you are a California resident, you have the right to request the disclosure of certain information about our collection and/or use of your personal information over the past 12 months. You may submit a CCPA access request using one of the methods provided in ‘how to contact us’ section below.

Right to Opt-Out

You have the right to opt out of the sale of your personal information by companies you do business with. We do not sell your personal information and as such, we have not included a “Do Not Sell My Personal information” link on our website.

Right to Request Deletion

You have the right to request that we delete and of your personal information that we collected from you and retained, subject to certain exceptions. You may submit a CCPA deletion request using one of the methods provided in the “How to Contact Us” section below. Once We receive and confirm Your verifiable consumer request, we will delete (and direct Our service providers to delete) Your personal information from Our records, unless an exception applies.

Click here  for more information about the CCPA.


Parcel Pending may share and disclose information that is not reasonably linked to you or your devices with third parties to show or analyse site usage, improve our services, improve our user experience, or for similar purposes. In addition, we may use your IP address to analyse trends, administer the Website and gather broad demographic information for aggregate use in order to improve the Website.


When you access your account information, we offer the use of a secure server. The secure Server (SSL) encrypts all information you input before it is sent to us. Furthermore, Parcel Pending uses a variety of technical and organizational security measures, including encryption and authentication tools, to maintain the safety of your personal data. Your personal data is processed in secured networks and is only accessible by a limited number of persons with special access rights to these systems.

Parcel Pending is part of Quadient, a company with operations in 29 countries and personal information is processed globally. If personal information is transferred to a Quadient recipient in a country that does not provide an adequate level of protection for personal information, Parcel Pending will take measures designed to adequately protect information about you, such as ensuring that such transfer is subject to the terms of EU Model Clauses.

If you want to unsubscribe from an email list of Parcel Pending, please let us know by following the “Unsubscribe” instructions that are included in each promotional email from Parcel Pending. Please note that such requests may take up to ten (10) days to become effective. You may not opt out of receiving communications regarding your purchases, your dealings with the Website, or technical information about the Website.


Parcel Pending is committed to protecting the privacy of children. The Website is directed to persons 18 years of age or older. Parcel Pending and the Website do not knowingly collect information from children under age 18. If you are under age 13, you are not permitted to use the Website or to submit any personally identifiable information to the Website. If you provide information to Parcel Pending through the Website, you represent and warrant to Parcel Pending that you are 18 years of age or older. If you are 13 – 17 years of age, you may visit, browse, and use the information on the Website, but you may not submit any personal information to the Website, and you represent and warrant to Parcel Pending that you have permission of your parent or guardian to use the Website and any activities on the Website, who agree to these Terms on your behalf. If we become aware that a Website user is under age 18 and has provided personal information, we will remove his or her personal information from our files. If you are a parent or guardian and believe Parcel Pending may have inadvertently collected personal information from your child, please notify us immediately by sending an email, including the website or line of business to which your request pertains, to


On our Website, you may have the opportunity to follow a link to other sites that may be of interest to you. Parcel Pending endeavours to only link to reputable organizations related to your areas of interest. Because these other sites may not be hosted or controlled by Parcel Pending, however, we are not responsible for the privacy practices of those sites or the content provided thereon. Therefore, the privacy policies with respect to these areas may differ from those applicable to the Website and we encourage you to review the privacy policies of each of those other sites. This Privacy Notice only applies to information collected and maintained by Parcel Pending.


We retain your personal data for as long as necessary to fulfil the purposes for which we collect it, except if otherwise required by the law.

Your registration information will be retained for as long as your account is active or as needed to provide you services. If you wish to request that we no longer use your registration information to provide you services, contact us using access request form .


We may update this Privacy Notice from time to time to reflect changes to our data governance practices and to comply with our legal requirements. We display an effective date on the upper left corner of the Privacy Policy so that it will be easier for you to know when there has been a change. The revised Privacy Notice will be posted here with an updated revision date. We encourage you to check back periodically for any changes or updates. If we make a material change to Our Privacy Notice, we will post a notice at the top of this page for 30 days. By continuing to use Our websites after such revision takes effect, we consider that you have read and understand the changes.

Dispute resolution

If you have any complaints regarding our compliance with this Privacy Notice, please contact us first. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information in accordance with this Privacy Notice and in accordance with applicable law.

You also have the right to file a complaint with a competent data protection authority if you are a resident of a European Union member state or a resident in California other jurisdiction that provides this right as matter of law.

Personal information collected through the Website, or any other aspect of Parcel Pending’s business may be stored and processed in any country in which Parcel Pending, its affiliates, subsidiaries, or agents maintain facilities, and by using the Website, you expressly consent to any such transfer of information outside of your country.


If you have a question related to this Privacy Notice, please contact us by using this access request form. Your message will be forwarded to the appropriate member of Quadient’s Data Privacy Team, such as Data Protection Officers or members of their teams.

To exercise your rights described above please submit a verifiable access request to us by either:

Please note that email communications may not be secure. Accordingly, you should not include personal or other sensitive information in your email correspondence to the Website or Parcel Pending.

Last Revised Date: June 21, 2021