Our Drop Box Lockers are now available to carriers and retailers worldwide

SPECIAL. Places.
SPECIAL. Solutions.

Learn More About Our Solutions

Learn More About Our Solutions

Package growth isn’t going away. Lockers can accommodate online orders, food, and other deliveries for your residents. Whether residents are working from home, commuting, or running errands, smart lockers make packages available when needed based on each resident’s schedule.

Parcel Pending lockers elevate your resident experience by providing a secure, self-service, and contact-free way for residents to get their packages, leaving property staff free to manage other responsibilities.

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While traditional BOPIS and curbside pickup have their merits, retailers leveraging smart lockers are getting ahead of the competition. This is because automated lockers can be utilized for both BOPIS pickup and returns, and consistently outrank other BOPIS options when it comes to customer satisfaction. Plus, they are easily scalable and customizable – with no added labor cost.

Buy Online, Pick-up in Locker (BOPIL®) elevates your omnichannel experience by providing a secure, self-service, and contact-free alternative to traditional BOPIS or curbside pick-up, freeing up store associates to focus on providing a positive in-store experience.

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Customers expect more streamlined experiences when picking up and returning merchandise. Trade professionals are no exception, as every minute spent shopping for material cuts into their bottom line. In order for distributors to strengthen their omnichannel experience, they need a strong fulfillment strategy – one that creates a seamless experience even when picking up larger items.

Parcel Pending offers a wide range of indoor and outdoor locker solutions – including Oversize Lockers designed with distributors in mind – to help you fulfill orders for up to 90% of in-store products, from sheetrock and large building materials to tools and gardening equipment.

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Campus delivery issues have been exacerbated by the pandemic and a surge in online shopping. As a result, many higher education institutions are looking to facilitate safe, convenient package deliveries and other asset exchanges in a way that leverages existing communication processes and tracking systems.

Campus Hub™ comes with Quadient’s Web Tracking System (WTS) built into Parcel Pending’s intelligent hardware – an industry first – to provide full chain-of-custody for all goods and assets distributed and received on-campus. This includes student mail and packages, tech equipment and accessories, library materials, campus store merchandise, food delivery, move-in and move-out materials and more.

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Package growth isn’t going away. Lockers can accommodate online orders, tech equipment and accessories, food, and other deliveries for your tenants. Whether employees are returning to the office full-time, exploring hybrid work, or still mostly remote, smart lockers make packages available when needed based on each employee’s schedule.

Parcel Pending lockers elevate your tenant experience by providing a secure, self-service, and contact-free way for tenants and employees to get their packages, leaving your building or facilities staff free to manage other responsibilities.

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Online shopping is here to stay, and it’s elevating customer expectations for seamless experiences that bridge the physical and digital touchpoints in their buying journey. It’s becoming increasingly clear that in order to have an effective omnichannel strategy, businesses now need a fulfillment strategy that streamlines operations and reduces costs while also meeting customer demands.

Parcel Pending by Quadient’s expanding Open Locker Network can help you reduce parcel handling costs by up to 50%, lower your environmental impact by reducing delivery stops, and create a more seamless and convenient experience for your customers.

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Why Parcel Pending?


We are a global leader in parcel locker solutions – with sales and support teams in most major urban areas.

100% Deliverability

We offer a wide range of indoor, outdoor, and refrigerated solutions to support all delivery types and sizes.

5-Star Service

Our passion is for delivering the best parcel delivery management experience for our clients and their customers.


Our industry-leading open API solution allows for seamless integrations with your software and delivery processes.


We partner with you to design system configurations and workflows that meet your unique business needs.


Our methodology is definable, intuitive, and repeatable, which ensures a high degree of user satisfaction and delivery efficiency.

Deliver MORE with Smart Lockers from Parcel Pending by Quadient



Smart parcel lockers are a secure, self-service package management solution. Designed to keep deliveries safe and secure until picked up by the intended recipient, they accept deliveries directly from couriers, including packages and online orders.

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Parcel lockers make deliveries more efficient by assuming all recipient-facing responsibilities for package delivery, notification, and retrieval. With this self-service solution, users can access their deliveries at their convenience 24/7/365.

Once the courier delivers a package, the recipient is notified via text, email, or mobile app that they have a parcel pending. The recipient can then visit the lockers at their convenience and enter or scan their access barcode to open their locker.

Over 4 Million Users Served



What I love most about using a Parcel Pending smart locker is the convenience. Everything is in one place, and you get a friendly reminder if you haven’t picked up your packages – which is so helpful with my work schedule.

Karen C., Englewood, CO


If I had a word to describe Parcel Pending, it would be life-saving. Why? Because it’s quick, convenient, and the customer service has been amazing.

Andy, Miami, FL


Pick-up [with the lockers] was so easy and much faster than a regular delivery!

Victoria C., University of Florida


Not only are these lockers great in general but the support level from Parcel Pending is outstanding. […] I’m very glad we have these as they offer great security and are temperature-controlled.

Daniel V., Austin, TX


The automated locker is AMAZING! Fastest, easiest way I’ve ever done pick-up – and I do a lot.

Lowe's Home Improvement Customer