Decathlon manages growing volume of Click-and-Collect orders with Parcel Pending by Quadient lockers
|Parcel Pending by Quadient was tasked with optimising the in-store order and collection process to improve the customer experience and control the cost of in-store parcel management.
|The Parcel Pending Standard solution was successfully installed within 20 Decathlon stores, ranging from 75 to over 150 lockers per
|After installation, the store locations saw an increase in customer satisfaction, better parcel security and accessibility, reduced operational costs, and improved customer satisfaction.
“The project has offered a swift, innovative, and customised returns service that also saves our teams from having to deal with parcels, which is often a time consuming process, especially during peak periods.”
– Director of Operations, Deacthlon France
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