Decathlon

Decathlon manages growing volume of Click-and-Collect orders with Parcel Pending by Quadient lockers

Challenge	Solution	Results
Parcel Pending by Quadient was tasked with optimising the in-store order and collection process to improve the customer experience and control the cost of in-store parcel management.	The Parcel Pending Standard solution was successfully installed within 20 Decathlon stores, ranging from 75 to over 150 lockers per store.	After installation, the store locations saw an increase in customer satisfaction, better parcel security and accessibility, reduced operational costs, and improved customer satisfaction.

“The project has offered a swift, innovative, and customised returns service that also saves our teams from having to deal with parcels, which is often a time consuming process, especially during peak periods.”

– Director of Operations, Deacthlon France

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