Staffordshire University

Staffordshire University improves the student experience and reduces parcel collection contacts with Parcel Pending by Quadient

About Staffordshire University:
Staffordshire University, a site of higher education for over 100 years, combines a strong heritage with a forward-thinking teaching and learning approach. In delivering its core strategies of connected communities, innovative and applied learning, and talented people, Staffordshire embraces innovation and technology to optimise learning and well-being for its students and staff. In 2020, the University transformed the way it manages parcel deliveries to reduce contact and improve the student and staff delivery experience.
Challenge Results Solution Method
To improve the parcel delivery experience for students, release staff from manual processes, and reduce contact during parcel collections. Students self-serve to collect items, the time and cost of parcel management have been slashed, and well-being was supported during COVID-19. Parcel Pending by Quadient parcel lockers securely store parcels and electronically notify students to collect. The Parcel Pending by Quadient team demonstrated the benefits of lockers in meeting the University’s goals and provided training and support before, during, and after installation.


“We’re really pleased we had Parcel Pending by Quadient parcel lockers installed. They are simple to use, have improved the student and staff experience and help us turn parcels around quickly. It’s been a great result.”
Rhys Stevens, Accommodation Officer (allocations and systems), Staffordshire University

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