International Real Estate Services Firm

International real estate services firm reduces time spent managing parcel deliveries with Parcel Pending by Quadient.

From its European head office in London, this facilities company’s team of around 1,000 helps client companies improve operations and reduce costs across real estate planning and acquisition, design and construction and property maintenance and facilities management.
In 2019, this customer overhauled the way it handles incoming parcel deliveries for staff at its London site and installed intelligent Parcel Pending by Quadient parcel lockers to improve the end-to-end process.
Challenge Solution Method Results
The manual process for booking in parcels was labour intensive, space to store parcels was at a premium and employees found the time they wanted to collect didn’t always coincide with post room opening hours. The customer has 70 smart parcel lockers from Parcel Pending by Quadient installed. Employees are notified electronically when they have a delivery and no longer have to schedule pick-up times when postroom staff are available. The Parcel Pending by Quadient team undertook a site visit and provided advice on how smart parcel lockers could save time and automate aspects of the inbound parcel management process. Smart parcel lockers from Parcel Pending by Quadient have freed up postroom staff to focus on other activities as they no longer need to be on hand for parcel collections and employees enjoy the 24/7 availability of their items when they want to collect.

“The parcel lockers have absolutely addressed the issues that we had – space in the post room and time management for staff as they no longer have to think about being called back when someone wants to collect a parcel.”

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