Deliver MORE to Your Residents with Parcel Pending Plus
- More Efficiency: Consolidated Box feature allows residents to receive multiple deliveries from the same carrier in one locker
- More Insights: Real-time insights and alerts on locker system performance with our Business Intelligence tools and online or data analytics portal
- More Convenience: Easy resident registration ensures maximum usage; residents can easily move their accounts between properties as needed
- More Support: Resident support is available from U.S.-based customer service 7 days a week
- More Use Cases: Property Manager Exchange feature allows single-use access to lockers for non-residents such as self-guided tours, property maintenance, or pet walkers
- More Communication: Survey residents about their experience with the lockers directly from the locker kiosk after package pick-up
Solve Your Property’s Package Problem
Gain Control of Increased Package Deliveries for Apartments
- Provide secure, on-demand package access for renters – 24/7/365
- Save up to 24 hours per week for property staff or apartment managers by automating your package management process1
- Integrate our package locker or package room solutions with any property management software or custom application
- Increase property ROI – adding this resident-requested solution to your list of apartment building amenities can increase renewals by as much as 40%2
- Meet your budget needs with our flexible pricing – options include purchase and subscription
- Receive support from our Customer Success, Technical, and Resident Relations teams
1 Based on an average incoming package volume of 60 packages per day, 6 days per week, at 1 hour per 15 packages.
2 Survey results gathered from case studies conducted with tenants at Cortland Partners properties.
Parcel Pending Features
Flexible API Integrations
100% Deliverability
Smart Redelivery & Tracking
Prevents Package Theft
5-Star Service
24/7 Package Accessibility
Get Ready to Deliver MORE
Our teams are here to support you and your residents from installation to implementation and beyond
How Parcel Pending Delivers MORE
| Features | Parcel Pending | Other Vendors |
|---|---|---|
| Integrates with Property Management Software | ||
| Built-In Security Camera | ||
| Robust UPI for Custom Software Integrations | ||
| Mobile App Integration | ||
| Advanced Redelivery and Parcel Tracking Features | ||
| Remote Monitoring Features | ||
| Individual Refrigerated Compartments |
Installations Worldwide
Packages Delivered Annually
Residents Served
Sares-Regis Group
My properties with Parcel Pending have had no real issues and any service items are resolved in a day or less. [They’re] a very customer service-oriented company.
Miller Valentine Group
From an office standpoint, Parcel Pending has really helped with maximizing our office efficiency. It actually allows us to devote more time to bettering the resident experience in other ways.
Paragon Properties
The Parcel Pending product speaks for itself. It’s durable, it’s easily configurable, it can also be modified to fit specific needs.
Security Properties Residential
I have been very happy with Parcel Pending’s product and service. I have used other package solutions in the past and prefer Parcel Pending. The lockers take the majority of my package handling out of my associates’ hands, which increases productivity as well as security for my residents’ packages.
Knightvest Management
Parcel Pending is a great amenity for our residents, with 24-hour access on their time.
Asset Living
Parcel Pending is a great service and residents like the convenience and knowledge that their items are securely delivered.
Venterra Realty
We know residents expect properties to have a solution for managing packages. When prospective residents walk past nice, wrapped package lockers, they are instantly impressed with the design and convenience. We are thrilled that the lockers are becoming a selling point for our on-site teams.
Trellis Fifth Avenue
We absolutely made the right choice with Parcel Pending. Everyone loves how easy it is to use the lockers, and the Customer Service team has provided phenomenal support for both our owners and our residents.
Ready for Budget Season?
Our tips and suggestions for reducing stress and selecting revenue-generating amenities:
- Start early to avoid last minute scrambles and allow time for research and reviews
- Consult current market data, including vacancy rates, demographic trends, and economic forecasts
- For amenities, look for ones that serve the greatest number of residents and therefore have the most significant impact on resident retention, GSR, and ROI.
- Identify amenities, such as secure package management, that residents won’t sign without and that can contribute to both staff and resident satisfaction.
- Partner with vendors that offer payment options such as purchase and subscription, along with fee share models, to provide you with the plan that best fits your needs.
Read more to find out how you can develop a plan that enhances resident and employee satisfaction, boosts operational efficiency, and can provide an additional revenue stream.
SOC 2 Type 2 Certified
Parcel Pending by Quadient has achieved SOC 2 (Service Organization Control 2) Type 2 certification, underscoring our dedication to data security and privacy. This certification establishes a standardized framework for managing and protecting sensitive data, assuring our customers and stakeholders that we have enacted robust security measures to safeguard their information. The Type 2 report demonstrates that our security measures are operating effectively.
Deliver MORE with Smart Lockers from Parcel Pending by Quadient
Products for Multifamily Communities
Frequently Asked Questions
A multifamily package locker system is an automated parcel management solution designed for multi-residential communities. These self-service lockers provide 24/7 access, ensuring residents can collect packages at their convenience. Parcel Pending’s secure package storage solutions eliminate stolen or missed deliveries by securing packages in designated locker boxes or an integrated package room (for oversized or overflow deliveries) until residents can collect them, helping properties utilize available space efficiently.. Our smart lockers also feature property management software integrations, built-in security features, and real-time delivery notifications, ensuring a seamless package delivery experience for both residents and multifamily community managers.
Absolutely! While our apartment package lockers are primarily designed for secure parcel storage, they also offer multi-use functionality. With Parcel Pending PLUS, multifamily community managers can grant temporary locker access to maintenance personnel, pet walkers, or self-guided tours. Additionally, our lockers can be used for community tasks, such as distributing lease agreements, notices, or amenity-related deliveries. Communities can also use Parcel Pending lockers for same-day retail deliveries, providing residents with a seamless experience for online food and grocery orders, as well as other concierge services.
With Parcel Pending, ensuring all residents can receive deliveries through our smart apartment package lockers is quick and easy. Resident registration takes less than 5 minutes, and with Parcel Pending PLUS, registration can be fully automated, enabling 100% package acceptance from all major couriers. Once registered, residents receive real-time notifications via email or mobile app, allowing them to track packages and retrieve deliveries effortlessly. Our lockers integrate with all major carriers, ensuring a frictionless package delivery experience for both residents and community staff.
Parcel Pending’s multifamily package lockers are designed with advanced security features to prevent package theft and ensure safe and secure package storage. Each locker is equipped with robust locks, surveillance capabilities, and built-in sensors, which provide security alerts through our property management reporting portal. Our system also seamlessly integrates with access control platforms, allowing community managers to monitor locker usage in real-time. These features are why property managers around the world trust our electronic parcel lockers to deliver package peace-of-mind for both residents and community management.
Yes! Parcel Pending offers temperature-controlled lockers designed to accommodate food, grocery, and medication deliveries that require refrigeration. Our refrigerated lockers maintain the necessary temperature for perishable goods, ensuring freshness and secure storage until residents retrieve their items. While these smart parcel lockers are currently only available for indoor installations, they can provide an ideal solution for communities handling high volumes of refrigerated package deliveries.
Parcel Pending’s electronic parcel lockers have been proven secure in the field for more than 10 years, ensuring reliable package storage for apartment residents around the world. Our lockers feature built-in surveillance, tamper-resistant designs, and real-time security monitoring, offering residents a secure delivery experience. Additionally, community managers can access security reports through our property management portal, ensuring real-time insights into locker activity.
Parcel Pending provides complete package management solutions, including options for oversized and overflow deliveries. In addition to our oversize parcel lockers, we offer secure package rooms, designed to accommodate large or overflow deliveries. These package rooms ensure that even the biggest parcels are safely stored and easily retrievable, making them an essential service for communities experiencing high package volumes or high volumes of larger deliveries. Each Parcel Pending smart locker system seamlessly integrates with our package room solutions, providing real-time tracking and delivery notifications for both residents and community managers.