Welcome to the new web experience for Quadient's smart locker solutions

Multifamily Package Lockers

24/7 on-demand resident package pickup for your community


Sares-Regis Group

My properties with Parcel Pending have had no real issues and any service items are resolved in a day or less. [They’re] a very customer service-oriented company.

Sandy Pederson Vice President of Operations
Miller Valentine Group

From an office standpoint, Parcel Pending has really helped with maximizing our office efficiency. It actually allows us to devote more time to bettering the resident experience in other ways.

Eric Holley Residential Property Manager
Paragon Properties

The Parcel Pending product speaks for itself. It’s durable, it’s easily configurable, it can also be modified to fit specific needs.

Justin Dunckel President
Security Properties Residential

I have been very happy with Parcel Pending’s product and service. I have used other package solutions in the past and prefer Parcel Pending. The lockers take the majority of my package handling out of my associates’ hands, which increases productivity as well as security for my residents’ packages.

Brian Peterson Property Manager
Knightvest Management

Parcel Pending is a great amenity for our residents, with 24-hour access on their time.

Melanie Adams Vice President/Executive – Asset Management
JMG Realty, Inc.

Parcel Pending is a great service and residents like the convenience and knowledge that their items are securely delivered.

Melissa Severson Property Manager
Venterra Realty

We know residents expect properties to have a solution for managing packages. When prospective residents walk past nice, wrapped package lockers, they are instantly impressed with the design and convenience. We are thrilled that the lockers are becoming a selling point for our on-site teams.

Joshua Delzell Strategic Initiatives Manager
Trellis Fifth Avenue

We absolutely made the right choice with Parcel Pending. Everyone loves how easy it is to use the lockers, and the Customer Service team has provided phenomenal support for both our owners and our residents.

Jason King President, Homeowner's Association Board

Solve Your Package Problem with a Parcel Locker Solution

Safe, secure and on-demand package management systems for apartments

  • Eliminate up to 24 hours of building manager time wasted each week handling and sorting incoming package volume1
  • Boost apartment community satisfaction with our easy to use package delivery smart locker solutions
  • Prevent package theft and deliver peace of mind to residents
  • Provide instant delivery notifications to apartment complex residents  who can retrieve packages from the parcel locker system contact-free at their convenience
  • Resident support from our U.S.-based customer service 7 days a week
  • Increase renewals by as much as 40%2

1Based on an average of 60 packages per day, 6 days per week, at 1 hour per 15 packages.
2Survey results gathered from case studies conducted with residents of Cortland Partners properties.

Make your resident experience SPECIAL with Parcel Pending’s smart parcel lockers

  • Over 80% of residents say package security and avoiding package theft is important to them
  • Apartment package lockers rank as the most common and most preferred method for receiving packages
  • Residents view package lockers as one of the most valued amenities in multifamily buildings
  • A self-service package locker saves time for both residents and property managers
Apartment Parcel Lockers

How it Works

Provide secure, contact-free package delivery for apartment building residents with smart locker technology

Step 1
Resident places order online
Step 2
Courier delivers directly into locker system
Step 3
Resident receives instant parcel delivery notification
Step 4
Resident can pick up order 24/7 from locker
apartment parcel lockers

Parcel Pending Benefits

Flexible API Integrations

100% Deliverability

Custom Configurations

Eliminates Package Theft

Contactless Pick-Up

24/7 Package Accessibility


Installations Worldwide


Packages Delivered Annually


Users Served

What Makes Parcel Pending SPECIAL

Differences Parcel Pending Other Vendors
Global Pioneer in Package Management
Integrates with Property Management Software
Contact-Free Package Retrieval
Mobile App Integration
Individual Refrigerated Compartments
Extended Warranty
Built-In Camera System
Package Room Connected to Lockers
Package Tracking Using Courier or Order Barcode
Dedicated Courier Specialist Team


The World's Smartest Locker

Our industry-leading technology eliminates your package problems. At Parcel Pending, our goal is to provide our customers with the best package management solution on the market.

Contactless Pick-Up

SPECIAL Moments Created with Parcel Pending