MORE Service for Communities & Residents: How Parcel Pending Supports You Every Step of the Way

Today’s multifamily residents demand a consistent and reliable community experience. That includes package management: they want groceries, documents, oversized packages, irreplaceable items, and more stored securely and conveniently. Further, they expect these items to be available at their convenience, with no waiting in line at the leasing office or delivery scheduling required. Any disruptions or failures in delivery quickly erode trust and satisfaction with the community experience – a direct impact on your bottom line.

As the leading smart locker provider in North America, Parcel Pending by Quadient understands the importance of delivering an exceptional experience for residents. Many of our team members come to us from the leasing office, which means all our solutions are designed, developed, and supported with multifamily communities and residents in mind. That’s why we are committed to providing more service for you, so package management can be one less item on your to-do list.

Here are just a few of the ways Parcel Pending delivers more for you, so you can deliver more for your residents:

Seamless Integration & Implementation

All Parcel Pending package management solutions seamlessly integrate with your existing property management infrastructure. We support all major property management software platforms, including Yardi, Entrata, ResMan, Rent Manager, and RealPage, and offer custom integration solutions tailored to your specific needs. From day one, you’ll be assigned a dedicated project manager and implementation team, ensuring your transition to Parcel Pending is smooth and hassle-free.

White Glove Installation

Experience Parcel Pending’s white glove installation approach for all locker systems. Our trained, in-house technicians handle everything from initial installation and set-up to ongoing maintenance for optimal solution performance. Keeping service in-house ensures we deliver an exceptional experience for you and that our products are installed when expected, in proper working order, and with all documentation included.

Unsurpassed Training & Property Support

Property managers receive unparalleled assistance through our dedicated support hotline, comprehensive training programs, and resident onboarding materials. Parcel Pending’s Customer Success team works alongside yours to maximize adoption and efficiency, providing all the resources needed to manage your package solution effectively. Personalized, one-on-one training is also available to property teams upon request.

Live Resident Support, 7 Days a Week

If your residents have questions, we have answers. Residents benefit from direct access to Parcel Pending’s U.S.-based Resident Support team, available seven days a week to address any questions or concerns. Residents can get help using our dedicated resident support hotline, as well as by email and our recently introduced SMS support service. Beyond direct personalized assistance, we maintain an extensive online resident resource center featuring frequently asked questions, instructional videos, and step-by-step guides.

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Your on-site teams and residents deserve more from a package management provider than just locker boxes. Partnering with Parcel Pending by Quadient means receiving an uncompromised level of service so you can maximize resident retention and satisfaction, as well as return on investment.

Ready to lock in your package management solution? Speak to a Parcel Pending representative today!