SPECIAL. Places.
SPECIAL. Solutions.

Learn More About Our Solutions

Learn More About Our Solutions

Package growth isn’t going away. Lockers can accommodate online orders, food, and other deliveries for your residents. Whether residents are working from home, commuting, or running errands, smart lockers make packages available when needed based on each resident’s schedule. 

Parcel Pending lockers elevate your resident experience by providing a secure, self-service, and contact-free way for residents to get their packages, leaving property staff free to manage other responsibilities.

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While traditional BOPIS and curbside pickup have their merits, retailers leveraging smart lockers are getting ahead of the competition. This is because automated lockers can be utilized for both BOPIS pickup and returns, and consistently outrank other BOPIS options when it comes to customer satisfaction. Plus, they are easily scalable and customizable – with no added labor cost.

Buy Online, Pick-up in Locker (BOPIL®) elevates your omnichannel experience by providing a secure, self-service, and contact-free alternative to traditional BOPIS or curbside pick-up, freeing up store associates to focus on providing a positive in-store experience.

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Campus delivery issues have been exacerbated by the pandemic and a surge in online shopping. As a result, many higher education institutions are looking to facilitate safe, convenient package deliveries and other asset exchanges in a way that leverages existing communication processes and tracking systems.

Campus Hub™ comes with Quadient’s Web Tracking System (WTS) built into Parcel Pending’s intelligent hardware – an industry first – to provide full chain-of-custody for all goods and assets distributed and received on-campus. This includes student mail and packages, tech equipment and accessories, library materials, campus store merchandise, food delivery, move-in and move-out materials and more.

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Package growth isn’t going away. Lockers can accommodate online orders, tech equipment and accessories, food, and other deliveries for your tenants. Whether employees are returning to the office full-time, exploring hybrid work, or still mostly remote, smart lockers make packages available when needed based on each employee’s schedule. 

Parcel Pending lockers elevate your tenant experience by providing a secure, self-service, and contact-free way for tenants and employees to get their packages, leaving your building or facilities staff free to manage other responsibilities.

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Why Parcel Pending?

Experienced

We are a global leader in parcel locker solutions – with sales and support teams in most major urban areas.

100% Deliverability

We offer a wide range of indoor, outdoor, and refrigerated solutions to support all delivery types and sizes.

5-Star Service

Our passion is for delivering the best parcel delivery management experience for our clients and their customers.

Innovative

Our industry-leading open API solution allows for seamless integrations with your software and delivery processes.

Collaborative

We partner with you to design system configurations and workflows that meet your unique business needs.

Scalable

Our methodology is definable, intuitive, and repeatable, which ensures a high degree of user satisfaction and delivery efficiency.

SPECIAL Moments Created With Parcel Pending

FAQs

Smart parcel lockers are a secure, self-service package management solution. Designed to keep deliveries safe and secure until picked up by the intended recipient, they accept deliveries directly from couriers, including packages and online orders.

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Parcel lockers make deliveries more efficient by assuming all recipient-facing responsibilities for package delivery, notification, and retrieval. With this self-service solution, users can access their deliveries at their convenience 24/7/365.

Once the courier delivers a package, the recipient is notified via text, email, or mobile app that they have a parcel pending. The recipient can then visit the lockers at their convenience and enter or scan their access barcode to open their locker.

With more than 3 million users served around the world, Parcel Pending by Quadient provides the most trusted and personalized experience in goods delivery, access, and management. Learn more about what makes us SPECIAL here.

Parcel Pending by Quadient offers customizable, self-service indoor, outdoor, and refrigerated parcel delivery lockers and package room solutions. You can learn more about our smart parcel locker offerings here.

Testimonials

What I love most about using a Parcel Pending smart locker is the convenience. Everything is in one place, and you get a friendly reminder if you haven’t picked up your packages – which is so helpful with my work schedule.

Karen C. Resident in Englewood, CO
Testimonials

If I had a word to describe Parcel Pending, it would be life-saving. Why? Because it’s quick, convenient, and the customer service has been amazing.

Andy Resident in Miami, FL
Testimonials

Pick-up [with the lockers] was so easy and much faster than a regular delivery!

Victoria C. Student at University of Florida
Testimonials

Not only are these lockers great in general but the support level from Parcel Pending is outstanding. […] I’m very glad we have these as they offer great security and are temperature-controlled.

Daniel V. Resident in Austin, TX
Testimonials

The automated locker is AMAZING! Fastest, easiest way I’ve ever done pick-up – and I do a lot.

Lowe's Home Improvement Customer Customer at Lowe's Home Improvement