Make Your Property Thrive in 2025 with Parcel Pending

Smart Lockers: From Amenity to Necessity in 2025

As we settle into 2025, securing your property against package theft has become more critical than ever. More than 58 million Americans have had packages stolen in the past year, and apartment residents experience package theft at double the rate of those who live in single-family homes.¹

It’s no wonder, then, that our 2024 Resident Preferences Report confirms that 69% of respondents are prioritizing parcel security.² Further, recent data from the National Business Research Institute (NBRI) reveals that 78% of residents now favor smart lockers as their primary package delivery solution; residents cited security among their top reasons for ranking lockers so highly. What makes these systems even more valuable for multifamily communities is their universal appeal: nearly 90% of residents use them weekly, with 73% receiving 1-3 deliveries weekly.³

Prioritizing secure package delivery this year increases interest in your property, boosts retention rates, and gives your property a competitive advantage. Here are just a few ways that Parcel Pending by Quadient can help your property thrive in 2025:

Deliver More Convenience for Residents with Parcel Pending PLUS

Introduced last year, Parcel Pending PLUS is the next generation of software that delivers more convenience for your residents. Residents can now collect multiple deliveries from the same carrier using a single code, eliminating the frustration of entering multiple access codes or scanning multiple barcodes.

Additionally, our newest software features an intuitive on-screen locker locator map for quicker, more efficient pick-ups. We’ve also implemented several resident-requested improvements, including extended vacation holds, improved support for lost access codes, and seamless account transfers when moving between properties.

Improved Operational Efficiency for Property Staff

Parcel Pending PLUS also provides these key benefits for on-site teams:

• Automated Resident Registration — A faster onboarding process ensures 100% resident registration with minimal effort from your team.
• Expanded Locker Utility — You can now grant temporary locker access to non-residents. This feature allows maintenance staff, pet care providers, or authorized visitors to access your property for a specific purpose or date easily. We’ve also created a dedicated zoning tool to support essential property management tasks, such as distributing leases, delivering notices, and managing amenity-related packages for concierge, fitness center, or pool areas.
• Advanced Dashboard Analytics — We’ve upgraded our analytics to allow you to monitor system performance through real-time operational data, custom alerts, and comprehensive business intelligence reports. Additional management tools include roommate sub-account permissions, resident satisfaction surveys at the locker kiosk, and security incident notifications.
• Enhanced Property Support — Our expanded customer support team allows you to benefit from our in-house service technicians and an exclusive resource library expressly designed for multifamily communities.

Subscription Pricing: Solving Your Packaging Problem Today

If purchasing lockers isn’t within your budget, we offer a subscription plan that lets you lease smart locker solutions now for a low, all-inclusive monthly fee over a 60-month term – without any up-front costs. This fixed monthly rate covers all expenses, including maintenance, service, and shipping. Smart locker research consistently shows that they increase resident retention while improving your NOI.

Amenity Fee Helps with Recouping Your Smart Locker Investment

A novel idea to recoup your smart locker outlay is similar to that of The Flats at MacArthur. The 288-unit property management office was inundated with packages, and residents raced home to retrieve them before the office closed. By adding a small amenity charge to each resident’s monthly rent, the property could recover its locker investment within two years while improving the resident experience and minimizing staff inefficiencies.

---

The case for investing in smart lockers is strong, from thwarting porch pirates, to boosting resident retention, to delivering an enhanced resident experience. And, with subscription pricing, you can recover the costs even if they weren’t initially part of your budgeting process.

Ready to make your community thrive in 2025? Speak to a Parcel Pending representative today!

Sources:

1. Adkins, Matthew. 2024 Package Theft Annual Report and Statistics. www.security.org. November 12, 2024. https://www.security.org/package-theft/annual-report/
2. Parcel Pending by Quadient. 2024 Resident Preferences Report. www.parcelpending.com. August 2, 2024. https://www.parcelpending.com/en-us/resources/2024-resident-preferences-report/
3. Ibid.