Yes. Parcel Pending by Quadient integrates with StarRez, the student housing platform used by more than 1,300 institutions worldwide.1 The integration ties Parcel Pending smart lockers to the resident and room-assignment records housing teams already maintain in StarRez, so package handling runs off live housing data instead of a separate log. A staff member records a delivery in StarRez, and the system routes it to the correct locker with a scannable label that triggers the resident’s pickup notification. An address-book sync lets carriers load parcels directly into the lockers without a staff handoff.
How does the StarRez integration route packages to students?
Routing runs on the housing data StarRez already holds. When a parcel arrives, a staff member logs it in StarRez, which generates a barcode label carrying the student’s name and package size along with location codes for their assigned room and shelving. The labeled parcel goes into a Parcel Pending locker, where a scan at the touch screen matches it to the resident’s record, so the housing system and the physical locker stay in step without a second data entry.
The University at Buffalo built this workflow alongside engineers from Quadient and StarRez, developing four package workflows that moved most of its parcel operation onto the lockers. Roughly 82% of packages at Buffalo now move through the locker system rather than a staffed counter.2
What is the resident address-book sync?
The sync pushes StarRez resident records to the lockers through a scheduled export, so the lockers know who lives where without staff re-entering anything. That live directory is what enables direct carrier loading, where a driver from Amazon or another carrier loads a parcel into a Parcel Pending locker and assigns it by searching the resident’s name at the touch screen, with no housing staff member in the loop. For a campus fielding move-in and end-of-semester surges, that keeps the mailroom off the critical path on the days volume spikes hardest.
What results have campuses seen with the StarRez integration?
The University at Buffalo is the clearest public example. Buffalo enrolls roughly 32,000 students with about 7,500 living on campus, and its housing team co-developed the StarRez integration before rolling it out across mailrooms. Students there pick up packages 54% faster than at mailrooms without lockers, and about 82% of parcels now flow through the locker system.2 The custom workflows cut the manual data entry where staffed mailrooms lose the most time during surge weeks.
Nicholas Triplet, part of the Buffalo team that built the integration, summed up the effort plainly: “It takes a village to raise an integration.”2 After proving the setup at its first three locker sites, Buffalo moved to extend it to six more mailrooms.
How does a package move through the integration?
The table below shows how a single parcel travels from arrival to pickup once the StarRez integration is live.
| Step | What happens | Who handles it |
|---|---|---|
| Standard load | Staff log the package in StarRez, which prints a room-coded barcode label for loading into the assigned locker | Housing or mail staff |
| Direct carrier load | The carrier searches the synced resident directory at the touch screen and loads the parcel without a staff handoff | Amazon and other carriers |
| Resident pickup | The resident is notified when the parcel lands and retrieves it from the locker with a pickup code | Resident |
What does the StarRez integration require to set up?
Setting it up is a joint build rather than a plug-in. StarRez connects to campus systems through REST, XML, batch file, and scheduled interfaces, and the Parcel Pending integration uses that same toolkit, including a scheduled export for the address-book sync. Early adopters like Buffalo worked directly with Quadient and StarRez product teams to map their label design and locker banks to their housing structure. A campus already running StarRez for housing has the harder half of the work behind it, since the resident and room data the lockers depend on is already live.
Frequently asked questions
Can Amazon and other carriers deliver directly to the lockers?
Yes. With the resident address-book sync in place, a carrier can load a parcel into a Parcel Pending locker and assign it by searching the resident at the touch screen, without a housing staff member present.
Do students get notified when a package is ready?
Yes. The locker system notifies the resident when a parcel is loaded, and they retrieve it with a pickup code. That is what lets campuses offer pickup around the clock instead of only during mailroom hours.
Does the integration work for off-campus or multifamily housing?
The Quadient and StarRez partnership covers residential communities broadly, though the rollout began with U.S. higher education student housing. Multifamily operators running StarRez should confirm current availability with Parcel Pending.
What other campus systems does Parcel Pending integrate with?
Beyond StarRez, Parcel Pending connects to mailroom and tracking tools used on campus, including SCLogic (FacilityOS), Notifii, Received Digital, and IST, plus Quadient’s own Web Tracking System for campus-wide chain of custody through Campus Hub.
Is the StarRez integration available now?
Yes. It has been live since the 2023 partnership and is deployed at campuses including the University at Buffalo.1
Sources
- StarRez. “StarRez and Quadient Join Forces to Help Higher Education and Residential Communities Better Manage Package Deliveries.” StarRez News, 2023.
- StarRez. “University at Buffalo Enhances Mailroom Efficiency with StarRez & Parcel Pending Lockers.” StarRez Customer Stories.