Parcel Pending by Quadient tracks campus packages end to end through its Web Tracking System (WTS), the tracking layer inside its Campus Hub solution.1 WTS records a verified chain of custody for every item from the moment it arrives on campus to the moment a recipient collects it,2 including goods too large for a locker.1 Because it spans departments rather than only student mail, a campus can run packages, IT equipment, library materials, and bookstore orders on one tracked platform instead of separate logs.1
What is the Web Tracking System (WTS)?
WTS is Quadient’s inbound tracking system for packages and accountable mail. It gives a mailroom real-time status on every item, chain-of-custody visibility,3 and proof of delivery through signature and photo capture.2 Staff can view internal movement history from a desktop or a mobile device, classify and schedule internal deliveries, and let recipients check status or submit a request.3 In Campus Hub, WTS comes built into Parcel Pending’s locker hardware, which the company describes as an industry first,1 so the tracking record and the physical pickup point are the same system rather than two that have to reconcile.
How does the chain of custody work from intake to pickup?
Every item is scanned when it reaches campus, which captures the recipient and carrier and opens its record. As the item moves, each internal handoff is logged with a timestamp, so there is never a blind stretch between the loading dock and the locker. When the item is placed for pickup, the locker assignment is recorded and the recipient is notified, and at collection the pickup is confirmed with proof of delivery and the record closes.2 3 That unbroken log is what ends the disputes campuses know well, where a student is sure a package arrived and staff has no way to show where it went.3
How does it track items across departments, not just student mail?
Campus Hub uses the lockers as a campus-wide distribution network, and WTS tracks whatever moves through it. That includes tech and IT equipment, library holds, campus store merchandise, food and dining orders, and move-in and move-out materials.1 The locker system can also talk to software other departments already run, so the library, the bookstore, IT, and dining can each work from the same tracked platform.4 Items that are too large or too valuable to sit in a locker still get a chain-of-custody record in WTS, which is what makes the tracking genuinely end-to-end rather than locker-only.1
What does WTS record at each stage?
| Stage | What WTS records |
|---|---|
| Arrival | Item scanned in, with recipient and carrier captured and the record opened |
| In transit | Each internal movement and handoff logged with a timestamp |
| Placed for pickup | Locker assignment or delivery point recorded, and the recipient notified |
| Collected | Pickup confirmed with proof of delivery, and the record closed |
Which campuses use it?
More than 300 higher education institutions in the U.S. operate Parcel Pending lockers, including the University of Alabama, the University of Florida, Ohio University, the University of Houston, and the University at Buffalo.5 The practical payoff is a reliable audit trail and stronger security, since the chain of custody covers every item received on campus rather than a sample of them.2 3 For institutions weighing the model, Parcel Pending frames the lockers as a campus-wide distribution system rather than a mailroom add-on.4
Frequently asked questions
Does WTS track items that don’t fit in a locker?
Yes. Campus Hub tracks all goods and assets, including large or high-value items that never enter a locker, so the chain of custody is complete.1
Can other campus departments use the same system?
Yes. The library, bookstore, IT, and dining can run pickups and exchanges through the same tracked platform, using the lockers as shared exchange points.1
Do we have to use WTS, or can Campus Hub use our existing software?
Campus Hub combines the lockers with either WTS or an institution’s existing software, so a campus can keep a system it already relies on.4
What proof of delivery does it capture?
Signature and photo capture at handoff, backed by 24/7 cloud-based video surveillance and timestamped logs at every step.2
How is this different from a mailroom notification tool?
A notification tool closes the gap between arrival and pickup. WTS is a full chain-of-custody tracking layer that records every handoff,3 compared against the notification systems in the companion roundup of campus mailroom integrations.
Ready to learn more about how lockers can work for your college or university? Speak to a Parcel Pending representative today.
Sources
- Parcel Pending by Quadient. “Parcel Pending by Quadient Introduces Campus Hub Solution.” Parcel Pending blog.
- Parcel Pending by Quadient. “Campus Hub.” Campus Hub solution page.
- Quadient. “Web Tracking System (WTS).” Quadient product page.
- Parcel Pending by Quadient. “How to Deliver MORE to Your Campus with the Power of Parcel Lockers.” Parcel Pending blog.
- Quadient. “Quadient Surpasses 300 Higher Education Locker Customers, Helping Campuses Modernize Logistics and Tackle Food Insecurity.” May 27, 2025.