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Resident Support
This section is for individual residents who need assistance with packages, accounts, or billing.
Downloading the Parcel Pending app is the best way to manage your packages. The app provides instant delivery notifications, secure access to pickup information, and convenient self-service tools, helping you get answers and access your packages faster. Get App Links: https://www.parcelpending.com/en-us/mobile-app/
Yes, residents can text their inquiries to (949) 979-5759.
Residents should use these contacts for issues concerning billing, package retrieval, or questions about their Parcel Pending account.
Self-service resources are available at the Resident Resource Center link provided.
The main resident Parcel Pending support line is (855) 316-4756.
Property/Campus Support
This section is for property managers, leasing staff, and campus administrators who need technical support, assistance with property-level billing, training, or onsite team help.
For Parcel Pending customers, the number for Property/Campus Technical Support & Billing is (866) 354-7492.
For Package Concierge customers, the number for Property/Campus Technical Support & Billing is (877) 790-5896.
Yes, property and campus staff can Call or Text the line at (866) 354-7492.
Property staff can access Live Chat support at www.myquadient.com.
You can find the W9 Tax Information here: https://www.parcelpending.com/en-us/tax-information/
Property staff should email customersuccess@parcelpending.com.
This email is for Property/Campus staff seeking help with system training or requesting onsite team support.
No, residents should use the dedicated Parcel Pending Resident Support contacts.
The Sales phone number is (844) 312-9101.
Prospective properties, campuses, and businesses interested in purchasing a Parcel Pending solution.
No, this line is exclusively for new business sales.