Yes. Parcel Pending by Quadient integrates with SCLogic, now branded FacilityOS, tying its smart lockers to the LogisticsOS platform that campus mail centers use to track chain of custody. A package logged in FacilityOS keeps a verified record from intake through locker pickup. The integration adds direct delivery into the lockers, an address-book sync, box confirmation, and custom email and SMS notifications, which makes it the deepest campus integration in Parcel Pending’s lineup by capability count.
What is SCLogic (FacilityOS)?
FacilityOS is the current name for SCLogic, a facilities and logistics software company with more than 25 years in campus and corporate mailrooms. Its LogisticsOS module, formerly the Intra platform, digitizes the chain of custody for all mail, packages, and assets. Each item is barcode-scanned at intake and at every handoff, with time-stamped logs and proof of delivery captured through signatures, ID scans, or photos. The result is a searchable, auditable record for every parcel a mailroom handles. FacilityOS reports partnerships with 45 of the top 100 universities, so many campuses evaluating Parcel Pending already run it as their system of record.
How does the Parcel Pending integration work with FacilityOS?
The two systems split the work along a clean line. FacilityOS stays the tracking and chain-of-custody layer, and Parcel Pending lockers become the self-service pickup endpoint. A parcel is received and logged in FacilityOS, then routed to a locker, where the box confirmation ties the physical compartment back to the FacilityOS record. Carriers can also deliver straight into the lockers, and for those direct deliveries, the recipient notifications are sent by Parcel Pending rather than FacilityOS. An address-book sync moves recipient records to the lockers so nobody re-keys them, and staff can see which locker sizes are open at the touch screen before loading.
What can the FacilityOS integration do?
The table below lists the capabilities the integration supports today.
| Capability | What it means for the mailroom |
|---|---|
| Direct delivery | Carriers load parcels straight into the lockers; pickup notifications for those deliveries come from Parcel Pending |
| Address-book sync | Recipient records flow from FacilityOS to the lockers, so staff never re-enter them |
| Box confirmation | The system confirms the parcel is in its assigned locker and ties it to the FacilityOS record |
| Available box size | Staff see which locker sizes are open at the touch screen before loading |
| Custom email and SMS | Recipients get branded email and text notifications when an item is ready |
| Announce and group announce | Individual recipients or whole groups are alerted when items arrive |
Why is FacilityOS the deepest integration?
FacilityOS matches the widest set of locker capabilities of any tracking system Parcel Pending connects to, which is why a mailroom that already runs it gets the most out of the pairing. The campus keeps FacilityOS as the record of receipt and audit, and adds around-the-clock self-service pickup without splitting its data across two tools. A campus that would rather run a single first-party tracking layer can look at Parcel Pending’s own Web Tracking System.
Frequently asked questions
Is SCLogic the same as FacilityOS?
Yes. SCLogic rebranded to FacilityOS, and its mailroom tracking module is LogisticsOS, formerly the Intra platform. Integration behavior is unchanged by the name.
Can carriers deliver straight into the lockers through FacilityOS?
Yes. The integration supports direct delivery into the lockers. Notifications for those direct deliveries are sent by Parcel Pending.
Does the integration send recipient notifications?
Yes. It supports custom email and custom SMS notifications, on top of standard announce and group announce alerts.
Does it show which locker sizes are available?
Yes. Staff can see open locker sizes at the touch screen before they load a parcel, which reduces mis-sized placements.
What if our campus also uses FacilityOS for asset tracking?
FacilityOS tracks all mail, packages, and assets across the facility. The Parcel Pending integration handles the package pickup endpoint while FacilityOS keeps the chain of custody for everything else, including items that never enter a locker.