Parcel Pending by Quadient and Luxer One both sell indoor and outdoor smart lockers, refrigerated compartments, and automated package rooms to apartment communities, so the practical differences show up in how residents get access to a package and how much of the system a property can make its own. Parcel Pending runs the larger footprint, with over 28,000 placements globally and more than 10 million users served, and its software platform holds SOC 2 Type 2 and ISO/IEC 27001 certifications along with PCI DSS compliance.1, 16 Its lockers use modular layouts and integrate with Yardi, Entrata, ResMan, Rent Manager, and RealPage.2 Residents receive a delivery notification by text, email, or app notification carrying a unique 6-digit access code they enter at the kiosk, and the mobile app opens lockers straight from a phone.3, 5 Luxer One publishes a 99.9% uptime figure with 24/7 customer support and builds its indoor and outdoor lockers from 12-gauge steel.4
How do Parcel Pending and Luxer One compare feature by feature?
All Parcel Pending locker systems can be custom wrapped.6 The table below compares the two systems only on specifications each vendor publishes on its own site.
| Category | Parcel Pending by Quadient | Luxer One |
|---|---|---|
| Indoor lockers | • Modular layouts with a range of door sizes and tower options, including refrigerated towers2, 7 • Robust locks and sensors on every individual compartment, with security alerts to the property dashboard2 • Built-in photo capture with optional cloud video surveillance8 • ADA-compliant door placements, accessible touchscreen and scanner • PREMIER Locker System available with a 15.6-inch HD portrait touchscreen, interior compartment lighting, brushed aluminum finish, and braille keypad2, 7 |
• Main unit with add-on units9 • iOS-powered touch display9 • Modular door sizes that can be changed out in the field9 • Tamper-proof internal hinges9 • Cloud-based video surveillance covering the locker area4 |
| Outdoor lockers | • Rated for operation from -13°F to 122°F10 • Heating and air conditioning in every kiosk, keeping the system running through severe weather10 • UV-resistant industrial touchscreens10 |
• Indoor and outdoor units in the same modular line4, 9 • Operating temperature range not published |
| Refrigerated lockers | • Towers of 8 individually secured compartments11 • Held between 35°F and 46°F11 • Up to 2.8 cubic feet each11 • Added to any indoor configuration11 |
• True Refrigeration hardware4 • 1-door and 3-door options4 • Runs on the same system as the package lockers4 |
| Package rooms | • Standalone or connected to a locker system12 • Sized for oversize and overflow deliveries12 • Entered with a unique access code12 • Camera at the touchscreen, 24/7 cloud video surveillance, and access logging12 |
• Automated package rooms for indoor and outdoor spaces4 • Cameras4 |
| Resident notifications | • Text, email, or app notification3 • Unique 6-digit access code entered at the kiosk3 |
• Access code sent by mobile app and/or email9 • Code entered at the locker screen4 |
| Resident app | • Opens lockers from the phone, contact-free by Bluetooth or barcode scan5 • Delivery alerts5 • Vacation mode5 • Package history5 |
• Delivery notification with access code9 • Tap-to-open pickup9 • In-app accessibility settings4 |
| Accessibility | • ADA-compliant door placements7 • Accessible touchscreen and scanner7 • Braille keypad on PREMIER systems7 |
• Wheelchair accessible in compliance with ADA Standards for Accessible Design9 • Compartments configurable at accessible heights4 • Accessibility settings in the app4 |
| Customization | • Custom wraps6 • Wrap guide and FAQs on design requirements6 |
• Custom wraps9 • Four standard locker colors9 |
| Carrier acceptance | • Any carrier2 | • Any carrier4 |
| PMS integrations | • Yardi, Entrata, ResMan, Rent Manager, RealPage2 • Custom integration support2 |
• Yardi, Entrata, RealPage, ConciergePlus, Greystar, Secure FTP4 |
| Support coverage | • In-house, live, U.S.-based support1 • 7 days a week1 • Service technician for every U.S. and Canadian postal code1 |
• 24/7 customer support4 |
| Parent company | • Quadient, which acquired Parcel Pending in 201913 | • ASSA ABLOY, which acquired Luxer One in December 201814 |
Which vendor offers refrigerated lockers and package rooms for apartments?
Both vendors offer refrigerated lockers and package rooms for apartment communities. Parcel Pending builds refrigerated lockers as towers of 8 individually secured compartments held between 35°F and 46°F, each holding up to 2.8 cubic feet, and they attach to any indoor locker configuration.11 Refrigerated units are currently available for indoor installations only, so a community without conditioned interior space cannot add them.2 Luxer One builds its refrigerator lockers on True Refrigeration hardware in 1-door and 3-door configurations that run on the same system controlling its package lockers.4
On package rooms, Parcel Pending converts an existing room into a monitored space with a camera at the touchscreen and cloud-based video surveillance, working standalone or as overflow for oversize deliveries.12 Luxer One offers automated package rooms for indoor and outdoor spaces with cameras.4
How do resident notifications and support compare?
Parcel Pending sends a delivery notification by text, email, or app notification, each carrying a unique 6-digit access code the resident enters on the kiosk touchscreen.3 App users can skip the kiosk entirely and open a locker from the phone by Bluetooth or barcode scan, and the app also carries vacation mode and package history.5 Luxer One sends the access code by mobile app and/or email, and the residents can enter that code at the locker screen or tap to open directly from the app.9
On service, Parcel Pending offers live support 7 days a week and keeps a service technician for every postal code in the United States and Canada.1 Luxer One publishes 24/7 customer support alongside a 99.9% uptime figure.4
Can a property brand the lockers to match the community?
Yes, both vendors support custom branding, but Parcel Pending publishes the fuller process. Its custom wraps can carry a property logo, a local landmark, or a community theme, and the company supplies a wrap guide and FAQs on design requirements before wrap technicians install the finished graphics.6 Venterra Realty says its custom-wrapped lockers appeal to residents and work as a selling point on tours.15 Luxer One offers four standard locker colors at no extra cost, with custom colors, wraps, and branding available for an additional charge and lead time.9 The company does not publish a comparable guided process for properties undertaking a custom design.
Frequently asked questions
Does Parcel Pending notify residents by text and email, or only through an app?
Parcel Pending notifies residents by text, email, or app notification, and each notification carries a unique 6-digit access code the resident enters at the locker kiosk.3 The app adds contact-free opening by Bluetooth or barcode scan, and the touchscreen supports app-free access using the same code, so no resident has to download anything to collect a package.5, 8
Does Parcel Pending publish an uptime guarantee?
Parcel Pending does not publish an uptime percentage. It publishes in-house, live, U.S.-based support 7 days a week and a service technician for every U.S. and Canadian postal code,1 and service-level terms are available on request. Luxer One publishes a 99.9% uptime figure,4 so a property that needs a contractual number should ask both vendors for written terms.
What still works if a property does not integrate its property management system?
Lockers operate without a property management system integration. Resident registration takes under 5 minutes on its own, and integrating with Yardi, Entrata, ResMan, Rent Manager, or RealPage automates that registration rather than enabling it.2
How much do Parcel Pending and Luxer One lockers cost for a multifamily property?
Neither vendor publishes list pricing, so both quote per property based on configuration and service plan. Parcel Pending publishes purchase and subscription options, including a subscription with no money down on refrigerated lockers, with software support and ongoing maintenance included in its service plans.11 Luxer One similarly offers flexible pricing but does not detail its plan structures on its public website. Price ranges attributed to either vendor on reseller sites are not figures the vendors publish themselves, so properties should request a direct quote from both vendors to make an accurate comparison.
Sources
- Parcel Pending by Quadient. “The Parcel Pending Difference.” Company page.
- Parcel Pending by Quadient. “Multifamily Apartment Package Lockers.” Multifamily market page.
- Parcel Pending by Quadient. “Resident FAQ.” Resident support page.
- Luxer One. “Multifamily: Smart Package Solutions for Apartments.” Multifamily solutions page.
- Parcel Pending by Quadient. “Parcel Pending Mobile App.” Product page.
- Parcel Pending by Quadient. “10 Ways Locker Wraps Elevate Brand and Curb Appeal at Multifamily Properties.” Blog, September 1, 2026.
- Parcel Pending by Quadient. “Elevate Your Property’s Package Management Solution with Parcel Pending’s PREMIER Locker System.” Blog, January 2026.
- Parcel Pending by Quadient. “Smart Indoor Parcel Lockers.” Product page.
- Luxer One. “Smart Package Lockers.” Product page.
- Parcel Pending by Quadient. “Weatherproof Outdoor Parcel Lockers.” Product page.
- Parcel Pending by Quadient. “Refrigerated Parcel Delivery Lockers.” Product page.
- Parcel Pending by Quadient. “Package Room Solutions.” Product page.
- Parcel Pending by Quadient. “About Parcel Pending.” Company page.
- ASSA ABLOY. “ASSA ABLOY acquires Luxer One in the US.” Press release, December 19, 2018.
- Parcel Pending by Quadient. “Why Smart Lockers Deliver More for Multifamily Communities.” Blog, updated February 24, 2025.
- Parcel Pending by Quadient. “Security.” Policies and certifications page.