Parcel Pending by Quadient smart lockers integrate directly with Yardi, Entrata, RealPage, ResMan, and Rent Manager, the property management systems (PMS) that run most multifamily properties and portfolios. The integration syncs resident and unit data between the PMS and the locker system, which registers residents automatically and keeps locker access current as people move in and out. For properties on a platform outside the list above, Quadient’s in-house development team builds custom integrations scoped to the property’s needs or existing software stack.
What does a PMS integration actually do?
A PMS integration makes the property management system the single source of truth for the locker system. When a property connects Parcel Pending to Yardi, Entrata, or another PMS, the resident roster in the locker software populates from PMS data instead of manual entry. New residents appear in the locker system when their lease starts, and departing residents lose access when the move-out is recorded, without anyone at the leasing office maintaining a second database.
The registered user roster is where non-integrated package systems break down. A carrier can only make a delivery using the locker system if the resident is registered in the locker system, and the locker system knows which resident belongs to which unit. A roster maintained by hand drifts out of date within weeks at a typical lease-turnover pace. Integration removes both the drift and the data entry that was failing to prevent it.
Which property management systems does Parcel Pending integrate with?
Parcel Pending currently maintains direct integrations with five platforms and scopes custom builds for properties running anything else.
| Platform | Integration type | What it covers |
|---|---|---|
| Yardi | Direct | Resident and unit data sync, automated registration |
| Entrata | Direct | Resident and unit data sync, automated registration |
| RealPage | Direct | Resident and unit data sync, automated registration |
| ResMan | Direct | Resident and unit data sync, automated registration |
| Rent Manager | Direct | Resident and unit data sync, automated registration |
| Other or proprietary PMS | Custom | Scoped with Quadient’s in-house development team |
How much staff time does an integrated locker system save?
Parcel Pending’s multifamily locker systems can save on-site teams at least 20 hours of time per week if they are integrated with a property’s PMS. For instance, at Optima Camelview, the concierge team was spending close to nine hours a day handling deliveries by hand before installing Parcel Pending multifamily lockers with a package room for oversized items. After the installation, staff time spent on parcel management dropped 66 percent, and residents gained around-the-clock pickup in place of desk hours.
How does Parcel Pending compare with other locker providers on PMS integration?
Parcel Pending’s software is developed in-house, which is what allows property-specific and custom integrations rather than a fixed connector list. The integration also feeds a property management dashboard, so package activity and system performance are visible alongside resident data. When evaluating any vendor, ask who builds and maintains the integration, how move-in and move-outs data affects locker access, and whether reporting reaches the tools your operations team already uses.
Frequently asked questions
Do Parcel Pending lockers work with a PMS that isn’t on the direct list?
Yes. Properties running a platform other than Yardi, Entrata, RealPage, ResMan, or Rent Manager can scope a custom integration with Parcel Pending by Quadient’s development team, an option that also covers proprietary systems built in-house by larger operators.
Does the integration cover package rooms as well as lockers?
Yes. PMS integrations apply across Parcel Pending’s locker and package room solutions, so properties using a package room get the same resident data sync as the lockers.
What happens to locker access when a resident moves out?
Once the move-out is recorded in the PMS, the sync removes the resident from the locker system and removes their access to the lockers without staff involvement. Move-ins work the same way in reverse, which keeps access accurate as units turn over.
Do residents notice the integration?
Indirectly, and that’s the point. In the 2024 NMHC and Grace Hill Renter Preferences Survey, 67% of renters preferred an onsite, 24/7 self-service package pickup option, and 70% preferred a self-service package locker specifically. Integration is what keeps that self-service experience dependable. When a property integrates their PMS with a Parcel Pending locker system, residents receive an email when they move in that tells them to finish registering for Parcel Pending (or when the system goes live, if they are already a resident when the locker system is installed). Once they’re registered, they can start receiving packages securely through the lockers right away. When the resident moves out, their account is deactivated without them having to take additional action. All of this occurs automatically through the integration sync, with minimal input from the resident and no additional input from the property.