Multifamily Package Lockers: Innovation Driven by Experience

A multifamily package locker is a secure, self-service delivery system designed to help property managers at multi-residential communities save time/money and provide 24/7 package access for residents – all while increasing community security. Carriers deliver packages directly to a multifamily package locker system, where deliveries are securely stored in individual locker compartments until residents collect them, reducing staff time spent managing packages and preventing missed or stolen deliveries. Residents receive real-time delivery notifications with a secure access code and are able to enter this information at the locker kiosk touchscreen to collect packages 24/7, enabling them to pick up packages without assistance from property staff. 

Multifamily smart lockers also come with additional features, such as built-in security cameras and property management software (PMS) integrations to further enhance operational security and efficiency. Contact Parcel Pending to learn more about our multifamily apartment package locker solutions and how they can work for your community.

Apartment package lockers improve efficiency, convenience, and security for residents and property teams. 

For property staff, package lockers significantly reduce the time and effort required to manage resident package deliveries. Instead of handling, logging, and organizing packages manually, carriers deliver directly to lockers and residents collect directly from lockers, minimizing package-related clutter and interruptions as well as streamlining daily operations for on-site teams.

For residents, lockers provide 24/7 self-service access to deliveries, increasing convenience. Once a carrier places a package in a locker, the delivery is stored securely until the resident collects it, reducing the risk of theft or lost items. Residents are automatically notified when packages are delivered and are able to collect at their convenience.

As package volume continues to grow, these apartment package locker systems help multifamily communities manage resident package deliveries more effectively — easing pressure on leasing teams while improving the overall resident experience.

Yes. While primarily designed for secure parcel storage, Parcel Pending locker solutions can also support far more than standard resident package delivery needs. With Parcel Pending, multifamily community managers can grant secure, temporary locker access to maintenance personnel, pet walkers, or self-guided tours. Additionally, the lockers can be used for community tasks such as distributing lease agreements, notices, or amenity-related deliveries. 

Parcel Pending ensures that all current residents can receive package deliveries through our locker systems by making the resident registration process quick and easy. Resident registration takes less than 5 minutes, and with Parcel Pending PLUS, can be fully automated through property management software (PMS) integrations, enabling 100% package acceptance and delivery accuracy for all resident package deliveries. Once a resident is registered in our system, carriers can begin making deliveries for that resident immediately.

Parcel Pending’s multifamily package lockers are the most secure package storage for apartment communities, helping reduce the risk of lost, misplaced, or unattended deliveries. Each locker is equipped with robust locks and sensors for each individual locker compartment, and built-in surveillance capabilities, which provide security alerts through Parcel Pending’s property management reporting portal and business intelligence tools. Plus, when a carrier delivers, they drop the package directly into the locker system, where it is secured until the resident collects it. The resident receives a unique access code to collect their package, ensuring that only that resident (or someone they designate) can collect the delivery. These security features are why property managers around the world trust our electronic parcel lockers to deliver peace of mind for both residents and property management.

Yes. Parcel Pending offers refrigerated locker options for deliveries that are perishable, such as groceries, food, or certain medications. These refrigerated lockers maintain the necessary, cooler temperature for perishable goods, ensuring freshness and secure storage until residents retrieve their items. While these smart parcel lockers are currently only available for indoor installations, they are an ideal solution for multifamily communities looking to expand their locker support beyond traditional parcel delivery functions as well as for properties handling high volumes of refrigerated package deliveries. 

Yes, Parcel Pending offers a range of package management options for standard parcels and oversized deliveries, as well as solutions for high-volume environments. Oversized deliveries that do not fit in standard locker compartments can be accommodated in oversize parcel lockers or in secure package rooms. Package rooms are available for all properties, and can serve as a standalone solution for package deliveries or as a connected solution with a locker system for managing oversize and overflow deliveries. These solutions are a strong fit for larger properties or communities that experience consistently high package volumes. 

Parcel Pending provides support that extends beyond installation, including implementation assistance, as well as ongoing property service and resident support. 

Property managers receive assistance through our dedicated support hotline, comprehensive training programs, and resident onboarding materials. Our in-house Customer Success team works alongside on-site teams to maximize adoption and efficiency, providing all the resources needed to manage the package solution effectively. And, if properties need support with the lockers, our trained, in-house technicians handle ongoing maintenance to ensure optimal solution performance.

Residents benefit from direct access to our in-house Resident Support team, available seven days a week to address any questions or concerns. Residents can get help using our dedicated resident support hotline, as well as by email and SMS. We also maintain an extensive online resident resource center featuring frequently asked questions, instructional videos, and step-by-step guides.

Yes. Parcel Pending apartment package lockers are able to integrate with most leading multifamily property management systems (PMS), including Yardi, Entrata, ResMan, Rent Manager, and Real Page. We also offer custom integration support tailored to properties’ specific needs. Our integrations help simplify resident onboarding, package management reporting, and other parts of day-to-day operations for on-site teams. For communities that manage multiple buildings or that see high levels of resident turnover, integration capabilities automate registration workflows, improve data accuracy, and scale operations efficiently, ultimately delivering a more seamless experience for both staff and residents.

Parcel Pending smart locker systems are the most efficient, convenient, and secure package management solution for multifamily communities. We come from the multifamily industry, so we understand it. Our team partners with properties to develop customized locker configurations and package room solutions to meet each property’s available space and unique package management needs. We also design our solutions to be accessible, including built-in ADA-compliant features to support the delivery needs of all residents. And, if integrated with a property management software (PMS), resident registration is automated – ensuring 100% carrier acceptance and delivery accuracy with no deliveries to unauthorized occupants. Whether you have a 50-unit garden-style property, a 250-unit mid-size multifamily community, or a 500-unit high-rise building, we will build a package management solution that meets your needs. 

Contact Parcel Pending to discuss configuration options tailored to your community’s layout and delivery volumes.