Don’t kick your BOPIS customers to the curb
92% of shoppers believe retailers’ pick-up time could be faster and safer
- 2.5x longer: the perceived wait time for traditional BOPIS retail vs. Buy Online, Pick-up in Locker (BOPIL®)
- Customers who wait less than 2 minutes are 4x more likely to repeat purchase from the same retailer
- 45% of BOPIL customers are more likely to purchase again within 30-60 days (compared to non-locker pick-up)
- 87% of consumers prefer contactless options like curbside pickup or order pickup lockers
A solution for every retailer
As our founder, Lori Torres, said: “anyone can sell you a locker”, but working with Parcel Pending by Quadient gives you:
- Flexible technology: integrate existing partner platforms seamlessly with our open API to give you the ability to control the associate and customer experience
- The widest selection of modular, customizable indoor and outdoor retail lockers to accommodate more deliveries and returns
- Industry-leading customer satisfaction, with 24/7/365 access to customer service and a passionate support team
- Retail-specific expertise and experience, giving you direct access to our global executive leadership team

How it Works: Order Pick-Up
Elevate your contactless pickup process with BOPIL retail lockers
Step 1
Customer places online order
Step 2
Team member fulfills order directly into smart locker
Step 3
Customer receives instant “Order Ready” notification
Step 4
Customer can retrieve order 24/7 from delivery locker
How it Works: Order Returns
Step 1
Customer initiates return online or via mobile app
Step 2
Retailer generates return barcode for order
Step 3
Guest scans barcode and places order into locker
Step 4
Team member collects order from locker for processing
0K+
Installations Worldwide
0M+
Packages Delivered Annually
0M+
Users Served
What Makes Parcel Pending SPECIAL
Differences | Parcel Pending | Other Vendors |
---|---|---|
Global Pioneer in Package Management | ||
Integrates with Order Management Software | ||
Contact-Free Order Retrieval | ||
Mobile App Integration | ||
UI/UX Customization | ||
Extended Warranty | ||
Built-In Camera System | ||
Robust Analytics/Dashboards | ||
Order Tracking Using Customer Loyalty Info or Order Barcode | ||
Returns Functionality |
SPECIAL Stories
SPECIAL Moments Created with Parcel Pending

I have wasted so much time waiting for orders in a line or in parking lots, etc. and [order pickup using the lockers] was just so simple and effective. I don’t usually shop at big box stores, but you guys got it right.
Customer
Lowe's Home Improvement
