For Retail

Don’t just improve the omnichannel experience, make it SPECIAL.


Don’t kick your BOPIS customers to the curb

92% of shoppers believe retailers’ pick-up time could be faster and safer

  • 2.5x longer: the perceived wait time for traditional BOPIS retail vs. Buy Online, Pick-up in Locker (BOPIL®)
  • Customers who wait less than 2 minutes are 4x more likely to repeat purchase from the same retailer
  • 45% of BOPIL customers are more likely to purchase again within 30-60 days (compared to non-locker pick-up)
  • 87% of consumers prefer contactless options like curbside pickup or order pick-up using lockers

A solution for every retailer

As our founder, Lori Torres, said: “anyone can sell you a locker”, but working with Parcel Pending by Quadient gives you:

  • Flexible technology: integrate existing partner platforms seamlessly with our open API to give you the ability to control the customer and associate experience
  • The widest selection of modular, customizable indoor and outdoor retail lockers to accommodate more deliveries and returns
  • Industry-leading customer satisfaction, with 24/7/365 access to customer service and a passionate support team
  • Retail-specific expertise and experience, giving you direct access to our global executive leadership team

How it Works: Order Pick-Up

Elevate your contactless pickup process with BOPIL retail lockers

Step 1
Customer places order online
Step 2
Team member fulfills order directly into locker
Step 3
Customer receives instant “Order Ready” notification
Step 4
Customer can retrieve order 24/7 from locker

How it Works: Order Returns

Step 1
Customer initiates return online or via mobile app
Step 2
Retailer generates return barcode for order
Step 3
Guest scans barcode and places order into locker
Step 4
Team member collects order from locker for processing

Parcel Pending Benefits

Flexible API Integrations

100% Deliverability

Custom Configurations

Weatherproof Design

Contactless Pick-Ups and Returns

On-Demand Order Accessibility


Installations Worldwide


Packages Delivered Monthly


Customers Served

What Makes Parcel Pending SPECIAL

Differences Parcel Pending Other Vendors
Global Pioneer in Package Management
Integrates with Order Management Software
Contact-Free Order Retrieval
Mobile App Integration
UI/UX Customization
Extended Warranty
Built-In Camera System
Robust Analytics/Dashboards
Order Tracking Using Customer Loyalty Info or Order Barcode
Returns Functionality


Marine Home Center
Lowe’s Home Improvement
Fortune 500 Retailer
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News Lowe’s Leverages Innovative Technology to Launch Contactless Pickup Lockers Nationwide
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Our Blog Gen-Z Shopping Behaviors: How Retailers Can Attract Younger Generations
Archive Why BOPIS in Retail Will Become the Future of the Major Retailer Industry
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Archive Why Retailers Should Extend Omnichannel Commerce to Customers
Archive Looking Ahead at 2020 Retail Trends
Archive What Makes a Customer’s Shopping Experience Seamless?
Archive 5 Retailers That Crush The In-Store Experience Game
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Our Blog 5 Retail Innovation Concepts
Our Blog The Race for Retail Traffic in 2020
Our Blog Making the Most of Black Friday BOPIS
Our Blog What is Curbside Pick Up And Is It Right For My Company?
Our Blog Retail Insights: Is Delivery the New Drive-through?
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Our Blog What is a Fulfillment Center?
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Our Blog Enhancing the Holiday Retail Experience for Customers and Associates
Our Blog Don’t Ghost Your Customers When it Comes to Their BOPIS Experience
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Our Blog Streamlining Your Returns Process Pays Dividends
Our Blog What is BOPIL™? How It Is Changing Package Management & Retail
Our Blog Superconsumers Drive Additional Retail Purchasing and BOPIS Orders
Our Blog Data is a Retailer’s Best Friend
Our Blog The 411 on The Last Mile
Our Blog How Retailers Are Leveraging Electronic Lockers to Boost Their Omnichannel Strategies
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Our Blog Top BOPIS Benefits
Commercial Parcel Pending CEO is Dedicated to Mentoring Young Professionals
Our Blog Retailers Losing Billions in Revenue Due to Long Lines
Our Blog Boost Your Customer Loyalty & Bottom Line by Utilizing Parcel Lockers
Our Blog BOPIS Model Continues to Gain Widespread Popularity
Our Blog “Micro” Visits on the Rise at Retailers Utilizing Electronic Lockers
Our Blog Smart Refrigerated Lockers Help Elevate Customer & In-store Experience for Grocery Retailers
Our Blog Current Trends in Ecommerce

The World's Smartest Locker

Our industry-leading technology eliminates your package problems. At Parcel Pending, our goal is to provide our customers with the best package management solution on the market.

Contactless Pick-Up

SPECIAL Moments Created with Parcel Pending


[Our store] finally got our lockers installed today! Y’all this is a game changer! I hope our customers are going to love them as much as we do.

Nicole M. Store Manager, Lowe's Home Improvement

With more than 60 percent of online orders picked up in our stores, [the lockers give] our customers one more option and the added convenience and flexibility to control how and when they get that order. This is a significant step in our relentless efforts to create a fast and frictionless shopping experience for today’s time-pressed customers

Joe McFarland Executive Vice President of Stores, Lowe's Home Improvement

We cannot imagine not having [lockers]. I get copied on emails that request the use of the locker, and I just saw one from one of our better [customers] that must have 2-3 requests per day.

Ron Foster General Manager, Marine Home Center

I have wasted so much time waiting for orders in a line or in parking lots, etc. and [order pickup using the lockers] was just so simple and effective. I don’t usually shop at big box stores, but you guys got it right.

Customer Lowe's Home Improvement

The automated locker is AMAZING! Fastest, easiest way I’ve ever done pick-up – and I do a lot.

Customer Lowe's Home Improvement

The [order pick-up] process [with lockers] was flawless and, as a new mom working full-time, I definitely appreciate the convenience of it. Great job, Lowe’s!

Customer Lowe's Home Improvement

It literally was fast. Placed my order online and not even 10 minutes later, I recieved an email saying [my order] was ready. When I went to pick it up…walked in the door, scanned the barcode, and the [locker] door popped open. So quick!

Customer Lowe's Home Improvement

[Order pick-up with the lockers] was the best experience I have had – I normally have to wait from 15 minutes to over an hour to pick up online orders. THIS WAS GREAT!

Customer Lowe's Home Improvement

Great idea, huge time saver, great foresight on putting these in, as I know they were planned before the current COVID-19 pandemic. Even if the pandemic had never happened, we would have still utilized them as much as we do now.

Customer Marine Home Center, Nantucket

[Order pick-up with the lockers is] so simple! Scan your order code, your locker opens, and you grab your order!

Customer Apparel and Lifestyle Store

I loved how easy it was to pick up my order! I didn’t have to wait or have any problems – you are way above your competitors in the online order process.

Customer Art Supplies Store