Retail Locker System

Don’t just improve the omnichannel experience, make it SPECIAL with Parcel Pending’s smart lockers.


Don’t kick your BOPIS customers to the curb

92% of shoppers believe retailers’ pick-up time could be faster and safer

  • 2.5x longer: the perceived wait time for traditional BOPIS retail vs. Buy Online, Pick-up in Locker (BOPIL®)
  • Customers who wait less than 2 minutes are 4x more likely to repeat purchase from the same retailer
  • 45% of BOPIL customers are more likely to purchase again within 30-60 days (compared to non-locker pick-up)
  • 87% of consumers prefer contactless options like curbside pickup or order pickup lockers

A solution for every retailer

As our founder, Lori Torres, said: “anyone can sell you a locker”, but working with Parcel Pending by Quadient gives you:

  • Flexible technology: integrate existing partner platforms seamlessly with our open API to give you the ability to control the associate and customer experience
  • The widest selection of modular, customizable indoor and outdoor retail lockers to accommodate more deliveries and returns
  • Industry-leading customer satisfaction, with 24/7/365 access to customer service and a passionate support team
  • Retail-specific expertise and experience, giving you direct access to our global executive leadership team

How it Works: Order Pick-Up

Elevate your contactless pickup process with BOPIL retail lockers

Step 1
Customer places online order
Step 2
Team member fulfills order directly into smart locker
Step 3
Customer receives instant “Order Ready” notification
Step 4
Customer can retrieve order 24/7 from delivery locker

How it Works: Order Returns

Step 1
Customer initiates return online or via mobile app
Step 2
Retailer generates return barcode for order
Step 3
Guest scans barcode and places order into locker
Step 4
Team member collects order from locker for processing

Parcel Pending Benefits

Flexible API Integrations

100% Deliverability

Custom Configurations

Weatherproof Design

Contactless Pick-Ups and Returns

On-Demand Order Accessibility


Installations Worldwide


Packages Delivered Annually


Users Served

What Makes Parcel Pending SPECIAL

Differences Parcel Pending Other Vendors
Global Pioneer in Package Management
Integrates with Order Management Software
Contact-Free Order Retrieval
Mobile App Integration
UI/UX Customization
Extended Warranty
Built-In Camera System
Robust Analytics/Dashboards
Order Tracking Using Customer Loyalty Info or Order Barcode
Returns Functionality


Marine Home Center
Lowe’s Home Improvement
Fortune 500 Retailer
News Quadient Announces Roll-out of a Large Parcel Locker Network Available to Carriers and Retailers Across the UK
Retail What is PUDO (Pick-Up, Drop-Off) and How Does it Work?
Retail D2C vs. Traditional Retail: What’s the Best Model for Your Business?
News Purolator Installs Parcel Pending by Quadient Smart Lockers to Enhance Customer Experience and Meet Increased Package Delivery Demands
Our Blog What is Recommerce and How Does it Work?
Retail Beyond BOPIS: What’s Next for Smart Lockers? | Q&A with Chris Walton
Our Blog Creating a Contactless Retail Experience in 2022
Retail Omni Talk: Ask An Expert | Social Media’s Impact on the New Retail Landscape
Retail Improving The In-Store Experience
Commercial Quadient Parcel Locker Installations Surpass 15,100 Worldwide
Retail 7 Ways to Improve Your Retail Operations
Retail Is Your Store Prepared for the Upcoming Holiday Season?

The World's Smartest Locker

Our industry-leading technology eliminates your package problems. At Parcel Pending, our goal is to provide our customers with the best package management solution on the market.

Contactless Pick-Up
order pickup lockers

SPECIAL Moments Created with Parcel Pending

I have wasted so much time waiting for orders in a line or in parking lots, etc. and [order pickup using the lockers] was just so simple and effective. I don’t usually shop at big box stores, but you guys got it right.


Lowe's Home Improvement