IMPROVE YOUR CUSTOMER EXPERIENCE
92% of shoppers believe retailers’ pick-up time could be faster and safer
- 2.5x longer: the perceived wait time for traditional BOPIS vs. BOPIL
- Customers who wait less than 2 minutes are 4x more likely to repeat purchase from same retailer
- 45% of BOPIL customers are more likely to purchase again within 30-60 days (compared to non-locker pick-up)
- 87% of consumers prefer contactless checkout options like curbside pickup or order pick-up using lockers.
A SOLUTION FOR EVERY RETAILER
As our CEO and Founder, Lori Torres, says, “anyone can sell you a locker”, but working with Parcel Pending by Quadient gives you:
- Flexible technology: integrate existing partner platforms seamlessly with our open API to give you the ability to control the customer and associate experience
- The widest selection of modular, customizable indoor and outdoor locker configurations to accommodate more deliveries and returns
- Industry-leading customer satisfaction, with 24/7/365 access to customer service and a passionate support team
- Retail-specific expertise and experience, giving you direct access to our global executive leadership team
CLIENTS LOVE US
Join leading retailers who have elevated their BOPIS customer experience with BOPIL®.
Leverages Innovative Technology to Launch Contactless Pickup Lockers Nationwide
To continue to improve the contactless delivery experience for customers who are increasingly shopping online, Lowe’s plans to install pickup lockers at all U.S. stores by the end of March 2021.
Improve Staff Efficiencies
Learn how a Fortune 500 retailer decreased their average BOPIS checkout time to 25 seconds with our Buy Online Pick-up in Locker solution.
Enhance Customer Experience
Learn how to empower mCommerce and eCommerce customers with faster product acquisition.
INTERESTED IN PARTNERING WITH PARCEL PENDING BY QUADIENT?
ELEVATE YOUR CONTACTLESS BOPIS PROCESS
FASTER
- No queuing in lines.
- Instant notifications: alert customers the moment their order is ready
SAFER
- Contactless order pickup notification via email or SMS
- Give your shopper a safe alternative to curbside pickup
FLEXIBLE
- Integrate directly with your existing apps and systems using our open API
- Modular solutions can support each retailers unique space and budget needs
GLOBAL FOOTPRINT, LOCAL SUPPORT
As the largest carrier-agnostic locker solution globally, we serve some of the most admirable and trusted brands in retail.
- Tens of thousands of installations worldwide
- Parcel Pending by Quadient, locally operated and headquartered in Irvine, CA
- Nation’s largest BOPIL solution, with over 73 million packages delivered
- 24/7 “Always On” in-house and bilingual customer service
“We cannot imagine not having [lockers]. I get copied on emails that request the use of the locker, and I just saw one from one of our better [customers] that must have 2-3 requests per day.”
– Ron, General Manager, Marine Home Center
BETTER ANALYTICS
= BETTER CUSTOMER EXPERIENCE
With our BOPIL® solutions, you’ll have access to analytics and dashboards that provide an instant summary of how your click-and-collect retail lockers are being used.
“I loved how easy it was to pick up my order! I didn’t have to wait or have any problems – you are way above your competitors in the online order process.”
“The lockers are awesome and quick. Nothing worse than waiting at customer service for longer than it would take to find the item in the store and purchase it.”
“The lockers are a really cool idea. Super-fast – and the way the doors pop open reminded me that I really didn’t need to touch anything except my purchased item.”
“I have wasted so much time waiting for orders in a line or in parking lots, etc. and [order pickup using the lockers] was just so simple and effective. I don’t usually shop at big box stores, but you guys got it right.”
“Thanks for creating this no-contact option!”
“[Order pick-up with the lockers is] so simple! Scan your order code, your locker opens, and you grab your order!”
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