For Retail

Don’t just improve the omnichannel experience, make it SPECIAL.


Don’t kick your BOPIS customers to the curb

92% of shoppers believe retailers’ pick-up time could be faster and safer

  • 2.5x longer: the perceived wait time for traditional BOPIS retail vs. Buy Online, Pick-up in Locker (BOPIL®)
  • Customers who wait less than 2 minutes are 4x more likely to repeat purchase from the same retailer
  • 45% of BOPIL customers are more likely to purchase again within 30-60 days (compared to non-locker pick-up)
  • 87% of consumers prefer contactless options like curbside pickup or order pick-up using lockers

A solution for every retailer

As our founder, Lori Torres, said: “anyone can sell you a locker”, but working with Parcel Pending by Quadient gives you:

  • Flexible technology: integrate existing partner platforms seamlessly with our open API to give you the ability to control the customer and associate experience
  • The widest selection of modular, customizable indoor and outdoor retail lockers to accommodate more deliveries and returns
  • Industry-leading customer satisfaction, with 24/7/365 access to customer service and a passionate support team
  • Retail-specific expertise and experience, giving you direct access to our global executive leadership team

How it Works: Order Pick-Up

Elevate your contactless pickup process with BOPIL retail lockers

Step 1
Customer places order online
Step 2
Team member fulfills order directly into locker
Step 3
Customer receives instant “Order Ready” notification
Step 4
Customer can retrieve order 24/7 from locker

How it Works: Order Returns

Step 1
Customer initiates return online or via mobile app
Step 2
Retailer generates return barcode for order
Step 3
Guest scans barcode and places order into locker
Step 4
Team member collects order from locker for processing

Parcel Pending Benefits

Flexible API Integrations

100% Deliverability

Custom Configurations

Weatherproof Design

Contactless Pick-Ups and Returns

On-Demand Order Accessibility


Installations Worldwide


Packages Delivered


Users Served

What Makes Parcel Pending SPECIAL

Differences Parcel Pending Other Vendors
Global Pioneer in Package Management
Integrates with Order Management Software
Contact-Free Order Retrieval
Mobile App Integration
UI/UX Customization
Extended Warranty
Built-In Camera System
Robust Analytics/Dashboards
Order Tracking Using Customer Loyalty Info or Order Barcode
Returns Functionality


Marine Home Center
Lowe’s Home Improvement
Fortune 500 Retailer
News Purolator Installs Parcel Pending by Quadient Smart Lockers to Enhance Customer Experience and Meet Increased Package Delivery Demands
Our Blog What is Recommerce and How Does it Work?
Retail Beyond BOPIS: What’s Next for Smart Lockers? | Q&A with Chris Walton
Our Blog Creating a Contactless Retail Experience in 2022
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Commercial Quadient Parcel Locker Installations Surpass 15,100 Worldwide
Retail 7 Ways to Improve Your Retail Operations
Retail Is Your Store Prepared for the Upcoming Holiday Season?
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Retail Understanding Courier Delivery Process Flow
Retail Why Innovative Loyalty Card Programs Can Significantly Improve Customer Retention & Engagement
Retail Optimizing the Return Process
Retail Solving the Problem of Last-Mile Delivery to the Customer
Retail How to Improve the Post-Purchase Experience for Your Retail Customers
Retail Yes, the Customer Experience Still Matters: Here’s Why
Multifamily Parcel Pending by Quadient Unveils Enhanced Features for its Outdoor Locker Solutions
Retail Brick & Mortar Remains King: The Value of In-Store Experiences
Retail Leveraging Brick and Mortar Stores for Fulfillment
News Parcel Pending by Quadient to Host Retail Trends Virtual Forum on April 15
News Lowe’s Canada launches pick-up locker service at select Lowe’s locations
Retail Click & Collect: Curbside Pick Up vs. BOPIL
Our Blog Frictionless Returns: Retail Strategies for Returns Management
Retail Best Practices for Adopting a BOPIS Model
Retail Omnichannel Trends for 2021
Our Blog Creating a Seamless Retail Customer Experience
Commercial Package Accessibility: Meeting Consumer Needs Safely and Effectively
Our Blog Boosting the Retail Customer Experience: Strategies for Success During COVID
News Lowe’s Leverages Innovative Technology to Launch Contactless Pickup Lockers Nationwide
News University of Washington’s Urban Freight Lab, Parcel Pending by Quadient, and REEF Offer Free, Safe, Accessible, Contact-free Package Pick-Up Solution in Belltown
Our Blog Gen-Z Shopping Behaviors: How Retailers Can Attract Younger Generations
Archive Why BOPIS in Retail Will Become the Future of the Major Retailer Industry
Archive Revenue for Retailers: How to Increase Customer Spend
Archive Retail Fulfillment With Smart Lockers by Parcel Pending
Archive How to Create a Winning BOPIS Strategy
Archive How Parcel Pending Makes Package Pickup Easy for Retailers
Retail How BOPIS Lockers Can Help Retailers Succeed
Archive Why Retailers Should Extend Omnichannel Commerce to Customers
Archive Looking Ahead at 2020 Retail Trends
Archive What Makes a Customer’s Shopping Experience Seamless?
Archive 5 Retailers That Crush The In-Store Experience Game
Archive How to Increase Customers in Retail
Archive How to Increase Foot Traffic in a Retail Store
Our Blog 5 Retail Innovation Concepts
Our Blog The Race for Retail Traffic in 2020
Our Blog Making the Most of Black Friday BOPIS
Our Blog What is Curbside Pick Up And Is It Right For My Company?
Our Blog Retail Insights: Is Delivery the New Drive-through?
Multifamily Package Delivery Statistics
Retail How to Streamline E-Commerce Returns Management
Our Blog What is a Fulfillment Center?
Our Blog What is the Order Fulfillment Process?
Retail What is a Retail Locker?
Retail What are Smart Lockers?
Retail How to Improve Last Mile Logistics
Our Blog Enhancing the Holiday Retail Experience for Customers and Associates
Our Blog Don’t Ghost Your Customers When it Comes to Their BOPIS Experience
Retail Retailers Need to Embrace the Digital Disruption: Offer a Robust Mobile App
Retail Streamlining Your Returns Process Pays Dividends
Our Blog What is BOPIL™? How It Is Changing Package Management & Retail
Our Blog Superconsumers Drive Additional Retail Purchasing and BOPIS Orders
Our Blog Data is a Retailer’s Best Friend
Our Blog The 411 on The Last Mile
Our Blog How Retailers Are Leveraging Electronic Lockers to Boost Their Omnichannel Strategies
Commercial Discover Parcel Pending’s New Mobile App
Our Blog Top BOPIS Benefits
Commercial Parcel Pending CEO is Dedicated to Mentoring Young Professionals
Our Blog Retailers Losing Billions in Revenue Due to Long Lines
Our Blog Boost Your Customer Loyalty & Bottom Line by Utilizing Parcel Lockers
Our Blog BOPIS Model Continues to Gain Widespread Popularity
Our Blog “Micro” Visits on the Rise at Retailers Utilizing Electronic Lockers
Our Blog Smart Refrigerated Lockers Help Elevate Customer & In-store Experience for Grocery Retailers
Our Blog Current Trends in Ecommerce

The World's Smartest Locker

Our industry-leading technology eliminates your package problems. At Parcel Pending, our goal is to provide our customers with the best package management solution on the market.

Contactless Pick-Up

SPECIAL Moments Created with Parcel Pending

I have wasted so much time waiting for orders in a line or in parking lots, etc. and [order pickup using the lockers] was just so simple and effective. I don’t usually shop at big box stores, but you guys got it right.


Lowe's Home Improvement