IMPROVE YOUR CUSTOMER EXPERIENCE
92% of shoppers believe retailers’ pick-up time could be faster and safer
- 2.5x longer: the perceived wait time for traditional BOPIS retail vs. BOPIL
- Customers who wait less than 2 minutes are 4x more likely to repeat purchase from same retailer
- 45% of BOPIL customers are more likely to purchase again within 30-60 days (compared to non-locker pick-up)
- 87% of consumers prefer contactless options like curbside pickup or order pick-up using lockers.
A SOLUTION FOR EVERY RETAILER
As our CEO and Founder, Lori Torres, says, “anyone can sell you a locker”, but working with Parcel Pending by Quadient gives you:
- Flexible technology: integrate existing partner platforms seamlessly with our open API to give you the ability to control the customer and associate experience
- The widest selection of modular, customizable indoor and outdoor retail lockers to accommodate more deliveries and returns
- Industry-leading customer satisfaction, with 24/7/365 access to customer service and a passionate support team
- Retail-specific expertise and experience, giving you direct access to our global executive leadership team
CLIENTS LOVE US
Join leading retailers who have elevated their BOPIS customer experience with BOPIL®.
Leverages Innovative Technology to Launch Contactless Pickup Lockers Nationwide
Lowe’s selects BOPIL to improve their contactless pickup experience and provide more options for their time-pressed consumers.
Improve Staff Efficiencies
Learn how a Fortune 500 retailer decreased their average BOPIS checkout time to 25 seconds with our Buy Online Pick-up in Locker solution.
Enhance Customer Experience
Learn how BOPIL can empower mCommerce and eCommerce customers by enabling faster product acquisition and online order pickup.
INTERESTED IN PARTNERING WITH PARCEL PENDING BY QUADIENT?
ELEVATE YOUR CONTACTLESS PICKUP PROCESS WITH BOPIL RETAIL LOCKERS
FASTER
- No queuing in lines.
- Instant notifications: alert customers the moment their order is ready
SAFER
- Contactless online order pickup notification via email or SMS
- Give your shopper a safe alternative to curbside pickup
FLEXIBLE
- Integrate directly with your existing apps and systems using our open API
- Modular smart locker solutions can support each retailers’ unique space and budget needs
GLOBAL FOOTPRINT, LOCAL SUPPORT
As the largest carrier-agnostic smart locker solution globally, we serve some of the most admirable and trusted brands in retail.
- Tens of thousands of installations worldwide
- Parcel Pending by Quadient, locally operated and headquartered in Irvine, CA
- Nation’s largest network of automated lockers, with over 73 million packages delivered
- 24/7/365 in-house and bilingual customer service
“We cannot imagine not having [lockers]. I get copied on emails that request the use of the locker, and I just saw one from one of our better [customers] that must have 2-3 requests per day.”
– Ron, General Manager, Marine Home Center
BETTER ANALYTICS
= BETTER CUSTOMER EXPERIENCE
With our automated lockers, you’ll have access to analytics and dashboards that provide an instant summary of how your click-and-collect retail lockers are being used.
“I loved how easy it was to pick up my order! I didn’t have to wait or have any problems – you are way above your competitors in the online order process.”
“The lockers are awesome and quick. Nothing worse than waiting at customer service for longer than it would take to find the item in the store and purchase it.”
“The lockers are a really cool idea. Super-fast – and the way the doors pop open reminded me that I really didn’t need to touch anything except my purchased item.”
“I have wasted so much time waiting for orders in a line or in parking lots, etc. and [order pickup using the lockers] was just so simple and effective. I don’t usually shop at big box stores, but you guys got it right.”
“Thanks for creating this no-contact option!”
“[Order pick-up with the lockers is] so simple! Scan your order code, your locker opens, and you grab your order!”
BLOG
Parcel Pending by Quadient Unveils Enhanced Features for its Outdoor Locker Solutions
Featuring superior durability, improved weather and UV-resistance and integrated temperature controls, Parcel Pending’s outdoor lockers keep packages protected from extreme weather Irvine, Calif. (April 28, 2021) – Parcel Pending by Quadient, the leading provider of [...]
Leveraging Brick and Mortar Stores for Fulfillment
The pandemic upended the supply chain for many retailers. Now, micro fulfillment centers are emerging to leverage brick and mortar stores for faster, safer, cheaper, and more flexible fulfillment options. Micro Fulfillment Defined Whereas normal [...]
Parcel Pending by Quadient to Host Retail Trends Virtual Forum on April 15
Global retail and supply chain experts will discuss COVID-19’s impact on the retail industry, latest trends and the rise of contactless, multichannel delivery solutions IRVINE, CA — (April 8, 2021) – Parcel Pending by Quadient, [...]
Lowe’s Canada launches pick-up locker service at select Lowe’s locations
This press release was originally published by Lowe’s Canada. Boucherville, QC – April 6, 2021 – Lowe’s Canada, one of Canada’s leading home improvement retailers operating or servicing some 470 corporate and affiliated stores under different [...]
Click & Collect: Curbside Pick Up vs. BOPIL
Retail shopping has forever changed with the exponential growth of online shopping during the COVID-19 pandemic. After all, e-commerce’s share of all retail sales has now hit a jaw-dropping 23% during the third quarter of [...]
Best Practices for Adopting a BOPIS Model
Social distancing protocols and remote work have completely redefined our way of living...and our way of shopping. As BOPIS (Buy Online, Pick Up In-Store) becomes increasingly mainstream, it’s paramount to adopt these BOPIS best practices [...]