THE EXCLUSIVE PARCEL LOCKER PROVIDER FOR:
“I have wasted so much time waiting for orders in a line or in parking lots, etc. and [order pickup using the lockers] was just so simple and effective. I don’t usually shop at big box stores, but you guys got it right.”
Customer
Lowe’s Home Improvement
DELIVER MORE with frictionless order pickups and returns
Customers who wait less than 2 minutes for parcel pickups are more than 4X as likely to return to the store.
45% of BOPIL customers are more likely to purchase again within 30-60 days (compared to non-locker pick-up).
62% of consumers would buy more from a brand based on having a good returns experience.
15% of shoppers made an additional purchase when completing an in-store return for online shopping purchases.
19% of shoppers made an additional purchase in-store while picking up products they bought online.
A Smart Locker Network Solution for Order Fulfillment and Returns
Parcel Pending by Quadient’s Smart Locker Network combines smart technology with sophisticated hardware to create a vast network of smart parcel lockers for retailers, consumers, and couriers. Our advanced system allows consumers to pick up and return to click-and-collect smart package lockers at local physical stores, reduces logistics costs for retailers, and helps lower your carbon footprint.
Our smart locker solution portfolio helps you offer a contactless, secure parcel delivery option for your customers. Our smart locker network can help you meet consumer demands and make your business operations::
- More Efficient: bolster your omnichannel tactics with self-service package pickups and returns
- More Customer Friendly: address mounting pressures and rising costs for fast deliveries and seamless returns.
- More Savings: reduce operational costs by up to 50%* with locker usage by centralizing deliveries and returns to convenient, secure parcel locker pickup locations
- More Access: indoor/outdoor locker locations allow up to 24/7 access to parcel deliveries – with options for same-day retrieval
*Based on client data; your results may vary.
Learn More
Optimize Your In-Store Order Collections and Returns with Overflow Manager
Given recent surges in in-store order collection and returns, retailers are increasingly being challenged to maintain a consistent and convenient in-store experience for their customers. Enter Overflow Manager, a seamless web app designed to complement your Parcel Pending retail smart lockers that delivers:
- More streamlined online order management: Benefit from a comprehensive solution for handling in-store order collections and returns for oversized items or when the locker system has reached full capacity
- More visibility into in-store order collections: Our intuitive web app registers online order pick-ups and handles returns effectively, mirroring locker processes and ensuring full chain of custody visibility
- More customer satisfaction: Prevent second parcel delivery attempts for oversized items or when lockers have reached full capacity, thereby enhancing customer satisfaction and increasing customer loyalty
- More business insights: Our robust Business Intelligence dashboards help you make data-driven decisions that optimize your in-store operations
Learn More
Drop Box Lockers
Manage MORE parcel collections and returns with a minimal locker footprint
Drop Box is an award-winning locker solution for retailers and carriers that maximizes operational efficiency and improves customer experience through an enhanced, self-service return option. Drop Box Lockers feature a built-in label printer, allowing customers to print return labels from the parcel lockers and place them directly into the deposit box at the automated locker terminal. In addition to returns, online orders can be collected and delivered to the package lockers, making Drop Box an all-in-one solution to drive cost-savings and in-store footfall.
Learn MoreA Smart Solution for Every Retailer
Parcel Pending Benefits
Retailers with physical stores can greatly benefit from implementing a parcel locker solution, as it allows customers to collect online shopping orders at their convenience. Our order collection lockers can help you create a better customer experience and reduce operational costs with:
- Flexible technology that integrates existing partner platforms seamlessly with our open API to give you the ability to control the associate and customer experience
- The widest selection of modular, customizable indoor and outdoor retail lockers to accommodate more customer order collections and returns
- Industry-leading customer satisfaction, with access to customer service and a passionate customer support team
- Retail-specific expertise and experience, giving you direct access to our global executive leadership team
How it Works: Order Pick-Up
Elevate your contactless parcel collection process with BOPIL retail lockers
How it Works: Order Returns
Parcel Pending Benefits
Flexible API Integrations
100% Deliverability
Custom Configurations
Weatherproof Design
Contactless Pick-Ups and Returns
On-Demand Order Accessibility
SOC 2 Type 2 Certified
Parcel Pending by Quadient has achieved SOC 2 (Service Organization Control 2) Type 2 certification, underscoring our dedication to data security and privacy. This certification establishes a standardized framework for managing and protecting sensitive data, assuring our customers and stakeholders that we have enacted robust security measures to safeguard their information. The Type 2 report demonstrates that our security measures are operating effectively.
Deliver MORE with Smart Lockers from Parcel Pending by Quadient
Frequently Asked Questions
Buy Online, Pickup In-Store (BOPIS) allows your customers to shop online and pick up items in-store. Parcel Pending by Quadient retail smart lockers allow retailers to create a seamless integration between digital and physical retail experiences for customers, in tandem with BOPIS, by providing a secure storage option for online orders combined with the convenience of self-service pickup. Since orders can be fulfilled from store inventory, each locker solution you install reduces shipping costs by eliminating first- and last-mile delivery expenses to customers. Our retail smart locker systems can also help you drive foot traffic to stores, potentially boosting additional purchases while providing a convenient, self-service pickup experience for customers.
Contactless lockers enhance retail customer service by offering secure, efficient pickup experiences — with up to 24/7 access depending on your preferred installation location. Smart locker technologies are available in both indoor and outdoor options, and can even integrate with your brand’s mobile app. This means your customers can receive notifications and unique codes for contactless pickup through your existing branded experience, ensuring a quick, self-service process that surpasses staffed counters in terms of both convenience and satisfaction.
Yes, automated retail lockers can support operations beyond order fulfillment. Parcel Pending locker solutions can help retailers offer self-service delivery, pickup, and returns. Our smart locker technology also generates valuable data insights for your organization, helping you optimize retail operations and inventory management for improved efficiency.
Retail smart lockers enhance visibility by providing real-time analytics and reporting on pickup activity, return volume, and overall locker usage across all store locations with lockers. These insights give store teams and management a clearer view of customer behavior, including when shoppers choose to collect or return orders.
With this data, retailers can forecast demand more accurately and identify peak pickup times, enabling smarter staffing and fulfillment decisions. The enhanced visibility provided by Parcel Pending by Quadient’s business intelligence tools also helps teams reduce bottlenecks, collect items from and return items to inventory faster, and maintain more consistent in-store operations.
A Parcel Pending locker system supports returns with a quick and contactless process. Customers simply request a return online, generate a code, and drop off their package at the designated locker. Our automated locker solution notifies store associates that an item is ready for collection, ensuring a hassle-free experience while reducing operational costs.
Contactless lockers alleviate retail staffing challenges by automating and streamlining order pickup and returns workflows. Parcel Pending’s smart locker system reduces the need for dedicated staff, allowing reallocation to other critical areas, including in-store customer support. The self-service nature of contactless smart lockers enables 24/7 access without employee assistance, improving customer convenience while helping retailers operate more efficiently.
Parcel Pending’s smart lockers are designed for maximum accessibility, making order pickup easy and convenient for your customers and supporting consistent access to orders across all store locations. All lockers are built to ADA standards to ensure you meet the needs of all your customers, creating a more reliable and user-friendly pickup experience for customers. With locker locations in high-traffic areas, including shopping centers and standalone stores, customers can easily pick up or return orders on their own schedule. Businesses can also expand their locker availability to meet growing customer needs to return, send, and collect parcels securely, improving first and last-mile delivery efficiency.
Retail smart lockers help reduce pickup wait times by giving customers a self-service way to retrieve or return orders without waiting in line at the customer service desk. Once an order is placed securely in a locker, the customer receives pickup instructions and can collect the item at their convenience, up to 24/7, helping stores fulfill orders more efficiently.
Retailers should look for a retail locker solution that combines secure, durable hardware with scalable, flexible configuration options that can support the widest range of store needs, including standard pickups and returns. The right solution should perform consistently during peak periods, integrate with existing retail systems (e.g., POS, inventory management), and expand as needed as order/return volumes grow. Intuitive user access and a seamless customer experience are also critical, ensuring shoppers can retrieve or return orders quickly without staff assistance. Beyond the physical system, retailers should look for robust analytics and real-time visibility into locker usage, pickup times, and return activity. These insights help teams forecast demand and make smarter staffing and fulfillment decisions.
Parcel Pending by Quadient retail smart lockers deliver on all of the above requirements, making them the most efficient, convenient, and secure solution for your online order and return management strategies.