Elevate Your Property’s Package Management Solution with Parcel Pending’s PREMIER Locker System

As the multifamily industry enters 2026, the competition for residents has never been tougher. This is especially true for new constructions and luxury properties, which are tasked with the challenge of encouraging residents to upgrade to a more premium living experience. Their target renting demographic, experience-focused residents like Gen Z, aren’t just looking for a place to live; they’re seeking a lifestyle that combines comfort, convenience, and resort-like amenities.

Ideal investments on this front blend premium design features with widespread appeal to support maximum resident usage. Package management has become a surprising differentiator in this landscape, which has shifted solutions like smart package lockers from nice-to-have to essential for competitive apartment communities. With more than 90% of residents using lockers weekly and receiving at least one package through the system, having a solution that addresses both resident needs and usage as well as property aesthetics is essential.¹

Introducing the PREMIER Locker System

In the luxury sector, there’s a demand for package management solutions that align with the tone, brand, and aesthetics of their communities. The PREMIER Locker System from Parcel Pending by Quadient was created to fill this market gap. Featuring sleek design, premium materials, and smart technology, this indoor-only solution delivers the convenience residents expect while reinforcing the elevated experience that defines your property.

• Premium User Interface/Experience – A 15.6” high-definition portrait color touchscreen and interior lighting in the locker boxes make it easy for residents to retrieve packages.
• Aesthetically Pleasing – Brushed aluminum finishing around the touchscreen makes these stylish, modern lockers (available in a variety of colors and custom wraps) an upscale design addition to your lobby or clubhouse.
• High-Quality Construction – Crafted from 18-gauge, double-reinforced steel, these lockers are designed for superior durability and security.
• Smart Package Detection – Sensors in each locker ensure accurate package delivery tracking, providing peace-of-mind for property teams and residents.
• Maximum Deliveries, Minimal Footprint – With 20 boxes available on the control tower/kiosk, PREMIER maximizes capacity for small packages and flat mailers.

PREMIER lockers also come equipped with more of the features you’ve come to expect from Parcel Pending by Quadient smart locker solutions:

• Flexible Configurations – A range of door sizes and tower options (including refrigerated solutions) allow for seamless integration into any property layout.
• Accessible – PREMIER lockers feature ADA-compliant door placements, an accessible touchscreen and scanner, and a braille keypad for maximum ease-of-use by all residents.
• Seamless Software Integration – PREMIER solutions seamlessly connect with your existing property management software, streamlining operations and boosting efficiency across your community.
• Intuitive Mobile App – Residents can download our free, user-friendly app that alerts them in real time when packages arrive, offers contactless access, and provides a smooth, modern experience.
• Real–Time Dashboard – Stay in control with real-time visibility into your entire package management operation, including locker status, stale packages, audit tools, and more. This centralized oversight improves accountability and enables data-driven decisions on locker usage and capacity planning.

The Most Used Amenity is Also the Most Loved

Data shows a strong link between perceived amenity value and real-world usage, with lockers standing out as the clear favorite among residents who use them. As previously stated, nearly all of residents with access to lockers use them on a weekly basis. A 2025 National Business Research Institute (NBRI) survey revealed that lockers consistently rank as residents’ top amenity, outpacing business centers, clubhouses/common areas, as well as pools and spas.² Perhaps most importantly, lockers elevate residents’ perception of community safety; a recent Vivint survey revealed that 84% of residents believe having smart lockers on-site reduces theft.³

In a market where residents seek convenience, quality, and a premium experience, PREMIER Lockers add a touch of luxury that sets your properties apart from competitors. Ready to lock in your PREMIER package management solution? Speak with a Parcel Pending by Quadient representative today.

Sources:

1. Parcel Pending by Quadient. 2025 Resident Preferences Report. www.parcelpending.com. October 31, 2025. https://www.parcelpending.com/en-us/resources/2025-resident-preferences-report/
2. Ibid.
3. Vivint. Porch Pirates in the Hallway: 1 in 4 Renters Suspect a Neighbor Took Their Package. www.vivint.com. n.d. https://www.vivint.com/resources/article/apartment-porch-pirate-report-2025