Scott Draeger

Scott Draeger started his career as a communication designer before pivoting to the software side of the CCM industry. He worked on advancing business/technical collaboration, improving accessibility of communications, and visualizing communication journeys to drive business benefits. As Quadient’s first CX Officer, Scott collaborates to improve the way Quadient engages with over 400,000 Quadient customers around the world. In 2022, Scott was awarded a “Lifetime Achievement Award” from Xplor for contributions to the customer communication experience. He holds a BA in English from UNLV, an MBA from Lake Forest Graduate School of Management, and a collection of certifications in graphic design, artificial intelligence, and customer experience.