Transport Solutions Leader

Leading provider of transport solutions expands use of Quadient offerings to smart parcel lockers, delivering excellent employee experience and 100% of parcels received

One of the world’s leading providers of transport solutions, which include trucks, buses, and industrial and marine engines, was looking to improve its parcel management at its headquarters in Sweden. Its large campus, comprised of approximately 60 buildings and 20,000 employees, sees 100,000 parcels come through yearly. A team of 12 members make up the postal department that serves as the receiving and distribution centre for these parcels.

Tedious and unsecured delivery process wearing on employees

Each postal team member used to take 20,000 steps per day to hand-deliver parcels in person and at multiple drop-off points across the sizable campus. These drop-off points were unlocked and unmonitored, which didn’t allow for package tracking and gave rise to missing or stolen parcels. The team wanted a more efficient and secure way of getting the packages to the rightful recipients and decided to install Parcel Pending by Quadient smart lockers.

With smart lockers in place, the organisation’s HQ campus is realising several benefits:

  • Time savings: The postal department now makes only six delivery routes to each department once daily (twice if there are critical deliveries).
  • Security: Items are locked in individual lockers and can only be retrieved using an access code sent by email to the recipient, eliminating the loss of parcels.
  • Tracking/Accountability: The lockers’ intelligent software collects parcel data and offers BI-enhanced tracking and visibility into delivery flows, used daily to improve delivery efficiency and management.
  • Employee satisfaction: The postal team can now spend their time on higher-value tasks instead of hand-delivering parcels all day. The rest of the employees on campus are happy they are assured of their deliveries and can pick up their parcels at their convenience.

Building a strong company culture by offering excellent employee experience was the main driver for adopting the Parcel Pending by Quadient lockers. However, they are now experiencing additional benefits that make the lockers that much more indispensable.

Quadient is the leading provider of innovative package management solutions for commercial properties worldwide. With over 70 million packages delivered annually, Parcel Pending by Quadient offers a wide range of solutions that ensure simple, secure, and seamless asset exchanges and employee package retrieval.

For more information about how Parcel Pending by Quadient lockers can work for your company, fill out the form below.

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