Us vs. Them: Why Parcel Pending by Quadient is the Smart Choice for Lockers in BTR
4 Min Read
Written by: Alexandrea Purvis
As we begin to move away from pandemic-related precautions and towards the “next normal,” many habits and preferences adopted during the past 18 months will linger.
At the top of the list are online shopping and expedited delivery, practices that translate into a crucial need for a smart parcel management solution.
However, as you’ll soon discover, not all locker companies are created equal.
Here’s why Parcel Pending by Quadient should be your vendor of choice for smart parcel locker solutions:
1. Custom Configuration and Design
Each property is unique; therefore, we don’t implement cookie-cutter solutions. Instead, we design an intelligent locker system that meets both your needs for today and your growing needs for tomorrow. With wraps and colours to match your community’s décor, your lockers work with your space.
2. 24/7/365 Local Support
Unlike our competitors, our in-house customer service and team of engineers is based here in the UK. And we don’t just support property management staff, but residents too. Our customer success and customer service teams are available to answer questions, schedule maintenance, and troubleshoot issues via email or phone to ensure the success of your investment post-installation.
3. Fast and Accurate Delivery
Without lockers, most communities’ package management is handled by a concierge or property staff, resulting in a litany of potential problems: misdirected packages, limited pick-up windows for residents, and ad hoc notifications of package deliveries. Can you imagine a resident’s frustration at paying for expedited shipping only to discover that they weren’t notified of the delivery or that it was too late in the day to retrieve it? With smart parcel lockers, delivery notifications are sent to residents immediately, and most of them retrieve their packages the same day.
4. No More Porch Pirates or Building Bandits
Theft of packages is not just an “on the front porch” issue. It also affects high-rise buildings, town-homes, and apartment complexes. Whereas some property managers believe installing security cameras is the answer, the better solution is smart parcel lockers. Each package is scanned and securely placed within the locker. Residents can open lockers 24/7 by scanning a unique barcode sent to their phone (contactless) or by entering a unique code into the kiosk touchpad.
5. Integrated Free Mobile App
Our proprietary mobile app is a lifesaver and time-saver for you and your staff. After residents download the app, they can get notified immediately of deliveries or even turn on holiday mode on the fly. Furthermore, the app allows them to open the package locker quickly and safely within 30 seconds and without any human interaction: they simply scan the barcode!
6. Outrageously High Resident Satisfaction Scores
When Cortland installed our lockers at its first property (The Aspect at Cortland), 82% of residents said they preferred the lockers to the previous office pick-up system and were very satisfied. Plus, feedback included:
- 90% of residents were satisfied with locker convenience.
- 95% of residents were satisfied with the speed of package pickup.
- 89% of residents were satisfied with the overall security at the property.
And 69% of residents at another Cortland property rated the parcel lockers as “excellent.” Plus, a whopping 40% said they’d be more likely to renew thanks to our lockers!
7. Chain of Custody Reports
Our chain of custody reporting tools gives you complete visibility into where your residents’ parcels are at all times. From our reporting dashboard, you have instant access to the analytics on how and when your lockers are being utilised to ensure your system is as efficient and effective as possible.
8. Carrier Agnostic Delivery
Regardless of which carrier is delivering a package, we can accept virtually any delivery. From ASOS to Amazon, packages and other goods are safely and securely stowed until the resident retrieves them from the delivery locker.
9. Time Saver for Management
On average, property managers saved a staggering 24 hours per week in labour (a part-time headcount!) once they installed our intelligent lockers. Managers no longer needed to sign for packages, notify residents, answer phone calls, stow parcels, or deliver packages to residents between tours and phone calls. The Crosstown Concourse, for example, saved an average of 18 hours per week and no longer had to hire a part-timer to manage the packages when it installed our lockers.
In this post-pandemic world, lockers like ours are morphing from a luxury into a necessity. They boost resident satisfaction, retain residents, and increase staff efficiency all while safely securing packages for residents.
Ready to talk to a representative about how our smart lockers can be figured to meet your needs? Reach out today!