Our Drop Box Lockers are now available to carriers and retailers worldwide

Drop Box Lockers

Manage MORE parcel collections and returns with minimal locker footprint

Consolidate Parcel Collection & Returns to Streamline Your Business Operations

Drop Box is an innovative, award-winning locker solution for retailers and carriers that maximize operational efficiency and improve the customer experience through an enhanced, self-service returns option. Drop Box Lockers feature a built-in label printer, allowing customers the ability to print return labels from the parcel lockers and place them directly into the deposit box at the locker terminal. In addition to returns, online orders can be collected and delivered to the lockers, making Drop Box an all-in-one solution to drive cost-savings and in-store footfall.

Built-In Printer

Print authentic shipping or return labels with the built-in label printer

Smart Sensors

Fast load capability detects when parcel is loaded, locker occupancy

Regular Boxes

Additional boxes can be used for pick-up, drop off, and larger returns

Adjustable Deposit Boxes

Two secure, adjustable deposit boxes to deposit small return parcels

Collection Boxes

Accessible to retail employees and carriers; secure returns and maximize parcel volume with a small footprint


24/7 access available with Indoor and Outdoor lockers


Automate the delivery and return processes


Capture each delivery, pick-up, and return with the built-in camera on the locker kiosk

2023 Award for Innovation of the Year

The Drop Box solution won the “Innovation of the Year” award in the 2023 Parcel and Postal Technology International Awards. This recognition spotlights Quadient’s efforts in facilitating the collection and returns process through secure, easy-to-use, and sustainable innovations.

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The Ideal Solution for Retailers Streamlining Return Fulfillment

Parcel Pending by Quadient’s Drop Box Lockers can help retailers realize:

  • Cost-Effective Returns: Our self-service returns option maximizes employee efficiency and can increase the time customers spend in-store shopping for other items.
  • Streamlined Store Operations: Drop Box can help shorten checkout and customer service counter lines, allowing associates to restock and resell goods faster.
  • Enhanced Customer Experience: Our self-service solution allows customers returning parcels to do so at their convenience – all in less than 30 seconds.


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truck full of boxes

The Ideal Solution for Carriers Building an Out-Of-Home Strategy

Parcel Pending by Quadient’s Drop Box Lockers can help carriers:

  • Optimize Driver Time: Drop Box helps drivers save time and maximize efficiency by centralizing deliveries and collections to one locker location.
  • Print Return Labels: Increase convenience by allowing customers to print return labels directly from the Drop Box Locker terminal.
  • Maximize Package Capacity: Drop Box is an all-in-one, minimal footprint locker solution for deliveries, collections, and returns.

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Watch Demo Videos: Drop Box

Maximize efficiency with a self-service option for pick-up and returns while offering convenience for customers. Our Drop Box locker automates returns by offering a large collection box and an optional built-in printer. Returning packages to a locker can be completed in a few simple steps.

Watch the demo videos to see the game-changing built-in label printer in action!

How it Works: Returns

Step 1
Customer initiates return online, receives personalized QR code
Step 2
Customer scans barcode, prints label (if necessary), and places return directly into the deposit box
Step 3
Customer receives “Return Confirmation” notification via email or SMS
Step 4
Retail associate or carrier agent collects return from the locker for processing

How it Works: Collections

Step 1
Customer places order online and chooses “in locker delivery”
Step 2
Retail associate or carrier agent collects orders and delivers to locker terminal
Step 3
Customer receives instant “Order Ready” notification via email or SMS
Step 4
Customer can retrieve order up to 24/7 from locker

Watch On-Demand Video: Experience the Power of Drop Box for Returns

We sat down with Quadient’s visionary leaders to delve into the story of Drop Box. Discover its creation’s inspiration, its unrivaled capabilities, and the transformative solutions it offers for Returns and C2C. Watch the video(s) to learn more about the myriad benefits that await retailers and carriers who embrace Smart Lockers and the new Drop Box. Hear how this game-changing solution revolutionizes the industry, propelling businesses toward unparalleled success.

Ready to witness the future?

Watch Video: Build a Returns Center of Excellence

Discover the secrets to building a returns center of excellence and revolutionize your omnichannel experience featuring Brendan Witcher, Vice President and Principal Analyst for FORRESTER®. In this enlightening video, he unveils key findings from extensive research and a consumer focus group, including valuable insights into shopping trends and behaviors, and how to uncover the keys to winning customers by mastering the art of returns. Prepare to take your business to new heights as Witcher reveals crucial actions to elevate your omnichannel strategy. Don’t miss out on this must-watch presentation that will reshape your approach to customer satisfaction and growth!

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Global Leader in Parcel Management


Installations Worldwide


Packages Delivered Annually


Users Served

woman placing a package in drop off lockers

Limit Upfront Costs by Joining Our Open Locker Network

Partner with Parcel Pending by Quadient for a convenient, sustainable solution to deliveries and returns.

Limit upfront costs and take advantage of revenue-sharing opportunities by making a portion of your locker terminals available to carrier partners, other retailers, C2C services, and more.

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Deliver MORE with Smart Lockers from Parcel Pending by Quadient

Frequently Asked Questions

Read More FAQS

Parcel Pending by Quadient’s Drop Box Parcel Lockers are an ideal delivery option for retailers and carriers looking to streamline the returns process for store staff, parcel delivery agents, and consumers. They accept letter and large letter envelopes as well as small parcels. Capacity limits of each parcel locker vary by parcel type. Mixed parcel deposits generally accept 12-15 parcels.

Parcel Pending currently offers Drop Box Lockers with (DR-7) and without (DR-8) a built-in printer to suit various use cases and enhance our existing ability to fulfill returned merchandise through our locker solutions. All Drop Box lockers can be installed indoors or outdoors.

Yes! Parcel Pending’s Drop Box Lockers are designed to support pick-ups, drop-offs, or additional returns. Our drop off lockers allow retailers and carriers to reduce operational costs and offer a convenient, centralized option for parcel pick-ups, deliveries, and item drop-offs.