Our Drop Box Lockers are now available to carriers and retailers worldwide

The Parcel Pending


Installations Worldwide


Packages Delivered Annually


Users Served

What Makes Parcel Pending SPECIAL

Differences Parcel Pending Other Vendors
Global Leader in Package Management
Integrated Package Tracking Software
Contact-Free Package Retrieval
Mobile App
Individual Refrigerated Compartments
Extended Warranty
Built-In Camera System
Package Room Connected to Lockers
Package Tracking Using Courier or Order Barcode
Returns/Outbound Functionality

Global Network, Local Support

With over 18,000 placements globally and a significant presence at multifamily, retail, commercial, and university properties in the United States and Canada, Parcel Pending by Quadient is committed to remaining the global leader in parcel locker solutions.

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Ensuring the Success of Your Investment Post-Installation

As North America’s leading smart locker provider, we know the day-to-day challenges you face when it comes to package management. That’s why, at Parcel Pending by Quadient, we are uniquely focused on service and committed to your success. From our dedicated Customer Success Management team to our in-house, live customer service support (available 7 days a week), we’ll ensure you have the support you need. Plus, our large delivery network means there is a service technician for every postal code in the United States and Canada. Investing in a Parcel Pending locker system ensures you have access to:

Live user support from our U.S.-based customer service team

Dedicated, client-level support to ensure the success of your locker system

Our in-house courier specialist team to ensure users’ SPECIAL deliveries arrive safely

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Deliver MORE with Smart Lockers from Parcel Pending by Quadient

Simple, Quick, Contact-Free Package Retrieval

The Parcel Pending smartphone mobile app opens lockers without touching a screen. Users can manage and retrieve packages faster and more easily with the mobile app.

Contactless Pick-Up
Instant Delivery Notifications
Easy Package Retrieval
Quick Account Updates
mobile phone

Over 4 Million Users Served



What I love most about using a Parcel Pending smart locker is the convenience. Everything is in one place, and you get a friendly reminder if you haven’t picked up your packages – which is so helpful with my work schedule.

Karen C., Englewood, CO


If I had a word to describe Parcel Pending, it would be life-saving. Why? Because it’s quick, convenient, and the customer service has been amazing.

Andy, Miami, FL


Pick-up [with the lockers] was so easy and much faster than a regular delivery!

Victoria C., University of Florida


Not only are these lockers great in general but the support level from Parcel Pending is outstanding. […] I’m very glad we have these as they offer great security and are temperature-controlled.

Daniel V., Austin, TX


The automated locker is AMAZING! Fastest, easiest way I’ve ever done pick-up – and I do a lot.

Lowe's Home Improvement Customer