Great news! Your community is part of the free Returns Pilot Program, turning your existing package lockers into an even better amenity.
How Your New Returns Program Works:
- Print & Prepare: Just print your return label from the retailer, exactly like you normally would.
- Locker Drop-off: At the Parcel Pending kiosk, select “Return a Package,” quickly log the item, and place it inside an available locker.
- Hassle-Free Collection: Our logistics partner will visit our community every Wednesday to collect all returns from the lockers.
- Confirmation: You’ll receive a notification directly from our logistics partner once your return has been successfully picked up and is on its way.
It’s all the convenience you’ve come to expect, now with added simplicity for your returns!
Frequently Asked Questions
Out-of-home parcel pickup and return lockers are designed to streamline the parcel pickup and returns process for both customers and businesses. Picking up a parcel is simple. The customer receives a one-time access code or QR code via text or email, then uses that code to access their parcel at their designated open locker network location. When using an open locker network location for returns, the customer initiates an item return online, then visits a convenient locker location, often available 24/7 with no staff support required. Using the code, they can print their return shipping label from the locker kiosk (if needed), access the return locker, place their item inside, and securely close it. The courier is automatically notified, and they collect the package from the pickup location. This efficient solution allows customers to handle more shipping needs at one convenient location, thereby consolidating first- and last-mile activity for carriers and other businesses. All locker activity is automatically tracked and logged through our centralized reporting platform, giving carriers and other businesses valuable data on usage patterns and pickup trends.
Return rates can significantly erode profit margins for carriers and retailers. However, implementing an open locker pickup network can help mitigate these costs. By centralizing returns to centralized locker locations, businesses can reduce shipping expenses and streamline their return policy. Parcel Pending’s smart locker system allows for bulk pickups by couriers, minimizing transportation costs. With no staff required at the locker location, operational and staffing costs are further reduced. Further, our return lockers enable faster processing of refunds, improving the customer experience. Businesses can also access usage metrics and return volume insights using our Business Intelligence reporting platform to optimize operations, identify trends, and reduce inefficiencies across multiple locations.
Optimizing the parcel returns process through an open network locker system can significantly enhance your customer experience. Convenient, centralized pickup locations allow customers to return items quickly and easily, often in areas they already travel to as part of their daily commute or weekly errands. Since all open locker network locations allow for pickups and returns, customers can get more done in one trip – including returns to participating retail host partners through the same locker system. This streamlined approach ensures faster refunds, boosting customer satisfaction and loyalty.
Parcel Pending’s smart locker solutions are designed to meet the unique needs of various industries, providing flexible parcel locker configurations to meet your unique parcel management needs. Businesses can select different locker sizes and layoutsto enhance efficiency and deliver secure access for parcel collections and returns at customers’ convenience. Locker solutions can also be tailored to align with existing workflows and integrated into business systems via our flexible APIs, ensuring that delivery and return operations run smoothly. Whether for retail, office environments, or high-traffic locations, our self-service solutions adapt to evolving business requirements.
Yes, Parcel Pending’s smart locker system offers seamless integration with a range of eCommerce, delivery, and business management platforms. Through API and webhook connectivity, businesses can automate package tracking, enable real-time updates, and enhance operations with a streamlined self-service approach. This capability supports efficient workflow automation, improving customer experience while reducing staff workload.
Our smart locker systems are designed to provide a secure, automated solution for package collection and returns. Our electronic locker solutions provide secure access to parcels using unique PIN codes and smart lock control mechanisms. This means that only the recipient can retrieve their deliveries, ensuring the safety of their personal items. This self-service model both improves operational efficiency and enhances convenience, allowing customers to seamlessly pick up their packages at any time.
Yes. Parcel Pending’s locker systems include built-in reporting tools that provide insights into delivery volumes, pickup times, return activity, and location performance. These analytics help businesses make data-driven decisions, optimize locker placement, and identify ways to further reduce operational costs.
