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Resident Support
This section is for individual residents who need assistance with packages, accounts, or billing.
The main resident Parcel Pending support line is (855) 316-4756.
Yes, residents can text their inquiries to (949) 979-5759.
Residents should use these contacts for issues concerning billing, package retrieval, or questions about their Parcel Pending account.
Self-service resources are available at the Resident Resource Center link provided.
Property/Campus Support
This section is for property managers, leasing staff, and campus administrators who need technical support, assistance with property-level billing, training, or onsite team help.
The dedicated Parcel Pending number for Property/Campus Technical Support & Billing is (866) 354-7492.
Yes, property and campus staff can Call or Text the line at (866) 354-7492.
Property staff can access Live Chat support at www.myquadient.com.
Property staff should email customersuccess@parcelpending.com.
This email is for Property/Campus staff seeking help with system training or requesting onsite team support.
No, residents should use the dedicated Parcel Pending Resident Support contacts.
The Sales phone number is (844) 312-9101.
Prospective properties, campuses, and businesses interested in purchasing a Parcel Pending solution.
No, this line is exclusively for new business sales.