Parcel Pending by Quadient's Click and Collect Forum taking place April 15, 2021 at 10 AM ET | 7 AM Pt


Parcel Pending by Quadient to Host Retail Trends Virtual Forum on April 15

Global retail and supply chain experts will discuss COVID-19’s impact on the retail industry, latest trends and the rise of contactless, multichannel delivery solutions

IRVINE, CA — (April 8, 2021) – Parcel Pending by Quadient, the expert Parcel Locker Solutions team of Quadient, the world’s second-largest provider of parcel locker solutions1 and a leader in helping businesses create meaningful customer connections through digital and physical channels, will host a global virtual forum exploring the latest retail industry trends on Thursday, April 15 at 10 a.m. Eastern Time. The two-hour online event, “Strategize Your Retail Delivery Experience for Tomorrow’s Success”, will feature insights from former North America executives of U.S. major retail chain Target and retail authorities Chris Walton and Anne Mezzenga, global supply chain expert Jordan Speer of IDC Retail Insights and Kyle Monk, Head of Insights at British Retail Consortium. This event is free and open to the public. To register to attend, visit

“Research shows that multichannel models will generate 86% of retail sales growth over the next five years,” said Daniel Malouf, chief solution officer Parcel Locker Solutions at Quadient. “We’re looking forward to a lively discussion with some of the industry’s most prominent voices on this important trend, and their views on how retailers can personalize the multichannel experience. We encourage all those who work in the retail space to attend what is sure to be an engaging virtual forum.”

Retail Virtual Forum Discussion Topics:

  • how the COVID-19 pandemic has impacted retail operations
  • current retail logistics challenges
  • major pain points of last-mile delivery
  • evolution of Buy Online, Pick Up In-store (BOPIS) trends over the next few years
  • smart locker benefits for retailers

“Online shopping increased dramatically last year due to the COVID-19 pandemic, and we saw a major shift toward consumer preference for contactless delivery solutions like BOPIS, automated lockers and curbside pickup,” stated Lori A. Torres, chief executive officer of Parcel Pending by Quadient North America. “Our upcoming virtual forum will examine other ways that COVID-19 has impacted the retail industry and the innovative solutions, like contactless parcel lockers, that are helping them enhance their customer experience and generate revenue during this challenging time.”

To register to attend, visit

About Quadient®

Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Quadient is listed in compartment B of Euronext Paris (QDT) and is part of the CAC® Mid & Small and EnterNext® Tech 40 indices.

For more information, visit

About Parcel Pending by Quadient
Parcel Pending by Quadient offers a wide range of customizable and contactless smart lockers designed to solve last-mile delivery challenges for residential, commercial, retail and higher education verticals worldwide. With world-class customer service and state-of-the-art technology, Parcel Pending by Quadient’s smart locker solutions work to ensure the simple and secure delivery and retrieval of over 3 million packages and online orders worldwide each month.

To learn more, visit

Media Contact:
Melissa Penn