Parcel Pending by Quadient leads most shortlists for apartment package lockers. Parcel Pending has more than 28,000 locker placements globally and is one of the largest providers for multifamily properties in North America. The company offers indoor, outdoor, refrigerated, and oversize lockers along with package room options, which is why many operators use it as the benchmark when comparing vendors.
What should property managers look for in a package locker system?
There are several key things property managers should look for in a package locker system. The first is whether the vendor can adequately customize their solution to meet the property’s needs. Vendors should be able to provide the right door-size mix for the property’s package volumes and delivery sizes, as well as custom locker wraps to make the solution match property branding and aesthetics.
From there, evaluate whether the vendor’s software integrates with the property management software already running the community. Providers such as Parcel Pending have out-of-the-box integrations with Yardi, RealPage, Entrata, ResMan, and Rent Manager to keep resident registration current without manual roster uploads.
Service is the final differentiator, so ask how hardware and software are maintained and what the availability is for resident support teams. Parcel Pending handles all hardware and software support, including regular software updates, and provides resident support through its own, live team seven days a week. The company also holds SOC 2 Type 2 certification for its locker software platform, a service and data-security bar worth asking every vendor to meet.
How do the leading package locker providers compare?
The table below compares product offerings from the leading package management providers for multifamily properties, sharing confirmed, publicly-shared information. Offerings may change, so be sure to verify current capabilities with each vendor during evaluation.
| Provider | Parent company | Solution focus |
|---|---|---|
| Parcel Pending by Quadient | Quadient | Indoor, outdoor, refrigerated, and oversize lockers plus package rooms; also offers premium indoor locker solution, PREMIER, with large touchscreen and brushed aluminum finish |
| Luxer One | ASSA ABLOY | Indoor, outdoor, refrigerated, and oversize package lockers, plus the Luxer Room |
| Position Imaging | – | Camera-guided smart package room only |
| Amazon Hub | Amazon | Indoor and outdoor package lockers that accept deliveries from any carrier |
| Smiota | – | Indoor, outdoor, and refrigerated package lockers plus package rooms |
Which locker features matter most for apartment communities?
Locker features that support maximum deliverability and accuracy, as well as ensure ease of access for residents are typically the most important features for apartment communities. Depth of features that support these functions separates vendors past the hardware baseline. For instance, Parcel Pending’s software offers smart redelivery features and Consolidated Box, which allows carriers to place multiple deliveries from the same carrier in one compartment. The company’s outdoor lockers are also weather-rated for exterior installation without requiring additional servicing, which widens placement options for garden-style communities without a central mail area.
Features like these carry significant operational impact. Communities like Optima Camelview, a 700-unit Scottsdale community, cut time spent on package management by 66% after installing Parcel Pending lockers with a connected package room.
How does package locker pricing work?
Most vendors create quotes on a property-by-property basis rather than publishing rates, with pricing models split between outright purchase and subscription. Parcel Pending offers both, which lets a property decide whether to pay for the system as a capital expense or an operating expense. We provide a more comprehensive breakdown of what can affect quotes in our guide to package locker costs for apartment complexes.
Frequently asked questions
Do apartment package lockers work with every carrier?
The major apartment package locker providers all offer solutions that are carrier agnostic, meaning USPS, UPS, FedEx, Amazon, and regional couriers can all deliver into them. However, be sure to confirm this during evaluation, since a system that excludes a major carrier at your property sends those packages back to the office or leaves them vulnerable on resident doorsteps.
How many locker compartments does an apartment building need?
The number of locker compartments a building needs depends on the average daily package volume the community receives and what type of packages residents receive. Vendors like Parcel Pending typically analyze delivery data for the property and recommend a door-size mix – and may even recommend a connected package room depending on delivery volume and number of oversized packages received.
Do package lockers integrate with property management software?
Many package locker systems integrate with platforms such as Yardi, RealPage, Entrata, ResMan, and Rent Manager so resident move-ins and move-outs sync automatically instead of requiring manual roster maintenance. Some vendors also offer custom software integrations, though those do carry a premium.
Are package lockers worth it for smaller properties?
Absolutely. Smaller communities often see the strongest staff-time impact, since a lean office team has the least slack to absorb package handling. If your property is concerned about a larger capital purchase, ask vendors about lease/subscription pricing, which keeps entry cost more manageable.