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Easy Returns Are Coming to Your Lockers

Your community is part of the free Returns Pilot Program, which turns your existing lockers into a simple, secure drop-off point for resident returns — with zero extra work for your staff.

Returns Pilot Program

How your new returns program works:
Step 1
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Just print your return label from the retailer, exactly like you normally would. 
Step 2
At the Parcel Pending kiosk, select "Return a Package," quickly log the item, and place it inside an available locker. 
Step 3
Our logistics partner will visit your community every Wednesday to collect all returns from the lockers. 
Step 4
You'll receive a notification directly from our logistics partner once your return has been successfully picked up and is on its way. 

Important Carrier Information: Returns can only be shipped with USPS, FedEx, and UPS.

 

Frequently Asked Questions

To return an item, you must first check the store’s return policy and create a return label through the store’s website. Print the label and securely repackage the item. Returns can only be processed through UPS, FedEx, or USPS. Once your package is ready, take it to the designated locker in the property. Scan the return label at the locker, and if it is accepted, the locker door will open so you can place your package inside.

After dropping off your package, you will receive a tracking notification. When the store receives your returned item, your refund will be issued according to the store’s return policy.

Once you drop off your return package in the locker, it will be collected by our logistics partner. Packages are picked up every Wednesday and delivered to the appropriate return location. You will continue to receive notifications from Parcel Pending until the package is successfully dropped off and processed.

No, the return service is currently offered at no cost to residents. You can drop off your packages at the locker without any additional charges. Please note that this may change in the future, and any updates will be communicated in advance.