Press Release

Parcel Pending Adds Prestigious Bell Partners to Growing Client Roster

Parcel Pending’s Electronic Lockers Will Provide Residents of Bell Partners’ 50,000+ Communities with Secure, 24/7 Access to Their Packages
IRVINE, CA—(February 8, 2018) – Parcel Pending, the nation’s leading provider of innovative package management solutions with 100% Always-On Customer Service®, announced today that it has added Bell Partners, one of the largest apartment renovators in the industry, to its growing client roster. Following a successful launch in 2017, Parcel Pending will continue to roll out its electronic parcel lockers to Bell Partners’ apartment homes throughout 2018.
With approximately 50,000 units under management, Bell Partners is one of the largest apartment operators and renovators in the United States, with a portfolio that spans 13 states and District of Columbia. The Company offers an extensive and full service platform containing expertise in acquisitions and dispositions, financing, property operations, marketing, accounting, risk management and all other related support functions.
“Our residents have come to expect superior apartment living, and that includes offering the finest services and most tech-savvy amenities,” stated Ashley Cook, director of procurement at Bell Partners. “We partnered with Parcel Pending to allow our residents a convenient method to receive their packages, and appreciate their best-in-class customer service that supports Bell’s purpose to create communities our residents are proud to call home. We also appreciate that Parcel Pending’s electronic parcel lockers blend seamlessly within our communities and add value to our residents’ overall living experience.”
With online shopping growing in popularity, apartment property owners and managers like Bell Partners are turning to Parcel Pending as an efficient solution to manage the growing influx of package deliveries. Parcel Pending simplifies package delivery and retrieval for residents and property managers alike. When a package arrives, the courier places it into a safe and secure Parcel Pending smart locker. Residents are notified – by text and/or email – and provided a unique passcode for the locker that they can access privately at any time.
Parcel Pending was founded in 2013 by Lori A. Torres, a property management industry veteran with more than 25 years of experience in the multifamily housing industry. As online shopping – and the subsequent package deliveries – began to increase, Torres witnessed firsthand how residents were battling package theft while apartment managers wrestled with a daily surplus of packages. This need drove Torres to start Parcel Pending to help consumers fight ‘porch pirates’, as well as alleviate property managers of the headaches associated with traditional package delivery, sorting and managing.
“Bell Partners has been in the apartment industry for over four decades and we are honored to be working with this prestigious and highly-ranked company,” said Lori Torres, CEO of Parcel Pending. “Our lockers will not only help Bell Partners’ residents retrieve their packages more efficiently but also save their property managers valuable time so they can focus on what they do best – delivering phenomenal customer service.”
Parcel Pending is the global package management industry leader with 120 employees and customers across North America. Parcel Pending’s package lockers enable property owners and managers to increase responsiveness to residents, provide better service, gain competitive advantage and concurrently reduce operating costs.
For more information on Parcel Pending, please visit
About Parcel Pending
Parcel Pending is a leading provider of package management solutions to simplify and secure parcel deliveries. Parcel Pending combines 100% Always-On Customer Service, electronic lockers and mobile applications to improve the customer experience, while reducing operating costs. Parcel Pending markets to multi-family communities, commercial office buildings, retailers and universities throughout North America. More information is available by calling 855-316-4756 or at