AG Living
AG Living experiences first-hand why Parcel Pending delivers MORE than other locker providers
AG Living, a multifamily housing operator that manages six properties in the Dallas, Texas area, sought to address package delivery challenges while enhancing amenities for its more than 6,500 residents. They typically implement Parcel Pending by Quadient solutions at any of their managed communities requiring package management support. When AG Living acquired a property with a different parcel management solution, their vastly different experience quickly reinforced that Parcel Pending was the best package management partner, consistently providing superior service to their residents and property staff.
Acquired Property’s Vendor Doesn’t Meet Resident or Service Expectations
AG Living has installed Parcel Pending solutions at its properties to streamline package management and improve the experience for residents, staff, and carriers. However, when AG Living took over a property that did not have Parcel Pending lockers, they discovered that not all locker providers are the same. The acquired property had existing Amazon lockers that had already been a source of frustration for residents. The Amazon lockers faced several limitations:
- Insufficient Capacity: They could not accommodate larger packages, leaving residents without a reliable solution for large and oversized deliveries.
- Technical Malfunctions: Frequent issues with faulty doors and inconsistent delivery notifications added to resident dissatisfaction.
Given AG Living’s experience with Parcel Pending’s personalized service, Amazon’s unwillingness to adapt the solution to meet their needs was frustrating. They were not receiving the customized configurations, and dedicated property and resident support they had come to expect. This prompted AG Living to switch the property to Parcel Pending, so this property could also benefit from superior service and improved operational efficiencies.
Parcel Pending: The Better Alternative
Given their substantial experience transitioning properties from manual package management to Parcel Pending solutions, AG Living knew they could rely on Parcel Pending’s ability to resolve common package challenges, such as overcrowded storage areas and limited resident accessibility outside leasing office hours.
Unlike Amazon, Parcel Pending worked closely with AG Living to customize the lockers to fit the property’s requirements. This tailored approach ensured the lockers met both operational needs and resident expectations, further solidifying Parcel Pending as the right choice.
Switching from a problematic vendor to Parcel Pending brought several benefits for the property:
- Resident Convenience: With 24/7 access, approximately 60-70% of residents actively use the lockers.
- Operational Efficiency: Staff no longer need to spend time sorting packages, allowing them to focus on leasing apartments and addressing resident concerns.
- Design and Reliability: Parcel Pending lockers offer a durable, user-friendly solution, vastly improving upon the issues experienced with Amazon’s offering.
AG Living has consistently achieved impactful results like these with Parcel Pending across its portfolio of properties.
A Boost to Property Value and Appeal
Beyond operational improvements, Parcel Pending’s lockers have added tangible value to AG Living’s properties. AG Living turned the lockers into a revenue generating feature by seamlessly integrating a locker fee into its amenity package, ensuring a balance between revenue generation for the property and affordability for residents.
Greg Gantt, Director of Construction at AG Living’s parent company, Ashland Greene, states, “Prospective residents often highlight the lockers as a standout amenity during property tours.” This feature has become a selling point, enhancing their properties’ overall appeal. “People have come to expect lockers when they step onto a property at this point,” he adds. “They want that convenience.”
Carriers have also expressed satisfaction with the switch, noting that the centralized locker locations have made their delivery routes more efficient and removed the need to handle oversized packages manually.
| “Prospective residents often highlight the lockers as a standout amenity during property tours.” |
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| Greg Gantt, Director of Construction, Ashland Greene |
Looking Ahead
AG Living’s partnership with Parcel Pending continues to evolve. The organization is exploring new ways to leverage the lockers, such as managing key exchanges and grocery deliveries. Gantt
emphasizes the value of this collaboration, saying, “Our partnership with Quadient has been invaluable. They have consistently provided reliable solutions and excellent support, which has significantly impacted how we manage parcel deliveries and enhance resident satisfaction.”
With Parcel Pending lockers, AG Living has demonstrated a commitment to innovation and resident satisfaction. This partnership exemplifies how modern amenities can improve efficiency, enhance the resident experience, and contribute to a property’s long-term success.
Quadient, the leading provider of innovative parcel management solutions for multifamily communities, was founded with a simple goal in mind: to make parcel delivery easy and intuitive for everyone. With more than 100 years’ experience supporting clients’ mail and parcel needs, Parcel Pending by Quadient offers a wide range of solutions that ensure safe, secure, and on-demand resident package retrieval.