Sodexo transforms incoming mail management with parcel tracking and smart lockers from Quadient

Sodexo is a facilities management and food services provider to the public and private sector offering public space maintenance, catering and mailing solutions to a range of businesses. For over 12 years, Sodexo has partnered with Quadient to provide inbound and outbound mailing solutions to its clients.

In 2019/20, Sodexo implemented WTS (web tracking system) and Parcel Pending to record, track and store incoming mail for a large technology customer. The combined solution now registers and tracks over 600 items of mail a month and provides efficient and convenient mail management for postroom staff and the client’s employees.

Challenge Solution Method Results
To transform incoming mail management to track and trace important mail items and offer convenient deliveries and collections to employees. WTS records inbound mail and tracks its movement through each delivery stage. Parcel Pending provides automated parcel locker storage. Sodexo drew on its long-standing partnership with Quadient to meet all the objectives of this mail management initiative. WTS fully tracks over 600 items of delivered mail a month while secure parcel lockers provide convenient, reduced contact collection for employees.

“We were looking to bring innovation into the mail room. We were looking to break barriers; to not necessarily do the same thing because it’s the way it’s always been done.”

– Spike Chandler, Workplace Manager at Sodexo


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