Sodexo transforms incoming mail management with parcel tracking and smart lockers from Quadient
Sodexo is a facilities management and food services provider to the public and private sector offering public space maintenance, catering and mailing solutions to a range of businesses. For over 12 years, Sodexo has partnered with Quadient to provide inbound and outbound mailing solutions to its clients.
In 2019/20, Sodexo implemented WTS (web tracking system) and Parcel Pending to record, track and store incoming mail for a large technology customer. The combined solution now registers and tracks over 600 items of mail a month and provides efficient and convenient mail management for postroom staff and the client’s employees.
|To transform incoming mail management to track and trace important mail items and offer convenient deliveries and collections to employees.||WTS records inbound mail and tracks its movement through each delivery stage. Parcel Pending provides automated parcel locker storage.||Sodexo drew on its long-standing partnership with Quadient to meet all the objectives of this mail management initiative.||WTS fully tracks over 600 items of delivered mail a month while secure parcel lockers provide convenient, reduced contact collection for employees.|
“We were looking to bring innovation into the mail room. We were looking to break barriers; to not necessarily do the same thing because it’s the way it’s always been done.”
– Spike Chandler, Workplace Manager at Sodexo
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