Open Locker Network – Japan

Japan’s Open Locker Network: The Blueprint for Success


Tokyo, the capital of Japan, has over 13.5 million inhabitants, with 5.01 billion door-to-door deliveries made in 2022.1 The exponential increase in delivery volumes, in part due to their fast-growing e-commerce market, has created the need for a modern, smart parcel delivery and return solution.


Packcity, Quadient’s parcel locker division in Japan, partnered with Yamato Transport Co. and Japanese officials to establish a dense, open network of carrier-agnostic parcel lockers across Japan to deliver a simplified, easy-to-use distribution channel for logistics providers and end-users.


The project began in 2016 with a plan to install 5,000 parcel lockers over seven years. However, the installation was completed faster than projected with a total of 6,800 lockers installed. The installation of the parcel lockers contributed to:

  • The free flow of parcels through the open locker network
  • Decreased delivery costs for logistics providers and customers
  • A significant reduction in misdeliveries and associated costs
  • Improved parcel delivery and collection efficiency

The growing popularity of parcel lockers in Japan has prompted interest from Japanese convenience stores, supermarkets, pharmacies, and C2C who wish to reimagine their Pick-Up, Drop- Off (PUDO) offerings by integrating automated and contactless parcel locker solutions into their locations.

Submit your details below to download the full case study