Carrier

How to Reroute a Package (Royal Mail, Evri, Amazon, DHL, DPD)

Written by: Parcel Pending By Quadient

7 Min Read

Published: April 5, 2022

Updated: July 23, 2026

Rerouting a package can feel confusing, particularly when every carrier does it differently. You might be going on holiday, or you recently moved and forgot to provide the correct address to the sender, or maybe the sender has the incorrect address. Whatever the reason, here’s how you can contact the major couriers to have your packages rerouted (in most cases).

Increasingly, many carriers also offer parcel lockers as a delivery redirection option. If you’re not going to be home, a parcel locker can be a convenient alternative to home delivery, allowing you to collect your parcel at a time that suits you. Availability varies by carrier and location, but we’ll highlight locker options where they exist.

Whichever carrier you are expecting a package from, be sure to stay alert to potential scam emails/texts from scammers who pretend to be couriers.

6 Reasons to Reroute a Package

There are myriad reasons for needing to reroute a package or conduct a package intercept. Here are the top ones:

You Want to Avoid Parcel Theft – If you’re worried about a parcel being left unattended outside your home, rerouting it to a parcel locker, collection point or other secure location can provide extra peace of mind. Parcel theft continues to be a growing issue across the UK, with Parcel Pending’s latest research estimating that one in six households were affected by parcel theft last year. Secure collection options can help reduce the risk of deliveries being left exposed.
You’ve Moved – You thought you filled out all the correct forms and made the necessary delivery changes, but invariably a package delivery is en route to your old shipping address.
You’ll Be Out of Town – With the freedom to travel luring us away, balancing shipping schedules with holidays is often challenging.
You Noticed a Scam – eBay, Poshmark, Etsy, and other users of central marketplaces sometimes recognise that they’ve shipped an erroneous order before the money has cleared and need to suspend it before the carrier makes their first delivery attempt.
You Wrote the Wrong Address – This “oops” typically happens when you are in a hurry, your phone spell check deceived you, or you unwittingly transpose the numbers of an address.
You Want More Flexibility – If you’re not sure you’ll be home when your parcel arrives, redirecting it to a nearby parcel locker or collection point can give you more control over when you collect it.

Thankfully, most major parcel carriers allow you to reroute a package to another address for delivery – provided you make the request online, and the parcel hasn’t been delivered yet. Here’s a rundown on how each carrier deals with rerouting.

How To Reroute a Package to Another Address, Collection Point or Parcel Locker:

How to Reroute an Amazon Package

To update the shipping address for an Amazon order that has not yet entered the shipping process, visit the “Your Orders” tab on Amazon.com or in the Amazon mobile app.

To change your order information:

Go to Your Orders.
Select the “Order Details” link for the order you want to change.
Follow the on-screen instructions to change the information.

To update the delivery address for a third-party seller order that has not yet entered the shipping processes, contact the seller directly to provide your correct address. For most third-party sellers, this will likely involve requesting a cancellation and placing another order to your preferred address.

However, once an Amazon package has shipped, you cannot update the original address for your order. If you are unable to update your old address for an order shipped by Amazon or a delivery attempt for an Amazon delivery failed, please refer to their information on Undeliverable Packages here. Whether you’re updating an order from Amazon or a third-party seller, you’ll likely need to request a cancellation and order again.

How to Reroute a Royal Mail Package

Rerouting a package with Royal Mail is also relatively straightforward. On the day of delivery, you will receive a notification via email, phone or push notification within the Royal Mail App with more information about when to expect your parcel (this is usually a 3-hour window). This will also notify you if a signature is required for the delivery. Within your notification, there will be a link to the Royal Mail ‘Track and Trace’ page.

Click on Change Delivery Options.
Enter the item barcode and delivery postcode. Select your preferred delivery option from those which are available and submit. Depending on the services available for your parcel, Royal Mail may also provide alternatives such as parcel lockers and collection points, making it easier to receive parcels when you’re away from home.

Can You Redirect a Royal Mail Parcel to a Parcel Locker?

Depending on the service used and the delivery options available in your area, Royal Mail may allow parcels to be redirected to a parcel locker or alternative collection location, if there is one available. Check the options shown within the Royal Mail app, or Track & Trace service for your specific parcel.

How to Reroute a DPD Package

Rerouting a package with DPD is also relatively straightforward. The morning of your delivery, if you have provided a mobile contact number, they will usually text with an estimated time of delivery for that day. To reroute, you simply click on the link within the text, which will take you to a number of options, including ‘Deliver to a neighbour’ ‘Deliver to a safe space’ ‘Change the delivery day’.

DPD are unable to change the delivery address; however, they can reroute your package to a local pickup shop or parcel locker, giving you a secure and flexible collection option if you won’t be available to receive the parcel at home.

Alternatively, visit the DPD website for the full range of options available: DPD (UK) – Help.

Can You Redirect a DPD Parcel to a Parcel Locker?

Yes. DPD allows eligible parcels to be redirected to a nearby parcel locker or pickup shop, if there is one available, providing a secure and convenient alternative when you’re unable to receive a parcel at home.

How to Reroute an Evri Package

Diverting a parcel with Evri is a simple process. If you have a package that is due to be delivered, Evri gives you the opportunity to add information for the driver about where you would like them to deliver your parcel to instead – for example, a neighbour, a ‘safe place’, or a local electronic locker hub. Please note, if your sender has requested a household signature, Evri will be unable to divert your parcel.

To divert your package, first, go to Evri’s parcel tracking page.

Enter your 16-digit tracking number and select “Track”
Select “Change delivery options’
Confirm the delivery postcode
Select a delivery option from those provided:
- My address – they will deliver to your original address with a maximum of 3 delivery attempts
- A ParcelShop – collect your parcel from your local Evri ParcelShop
- A Locker – collect your parcel from your local parcel locker at a time that suits you
- A Safe Place – choose a place where your courier can leave your parcel
- Or a preferred neighbour – choose which neighbour your courier will leave your parcel with)

Can You Redirect an Evri Parcel to a Parcel Locker?

Yes. Evri gives many recipients the option to divert eligible parcels to a local parcel locker, if one is available, allowing them to collect their delivery at a time that suits them.

How to Reroute a DHL Package

To divert your package, first go to the DHL website, or download the DHL app by searching ‘DHL Parcel UK’ in your app store.

Enter your reference number (Shipment number / Receipt ID, Card number, or Customer reference number), and delivery postcode.
Select ‘Find your parcel’
Select ‘Manage delivery’
Select a delivery option from those provided:
- Rearrange delivery to another day.
- Arrange delivery to go to your local DHL Parcel UK ServicePoint
- Arrange delivery to go to your local DHL Locker Point for convenient self-service collection

Can You Redirect a DHL Parcel to a Parcel Locker?

Yes. DHL offers Locker Point locations for eligible deliveries, providing a secure collection option for customers who aren’t available for home delivery.

Frequently Asked Questions

Can I Reroute My Package to a Parcel Locker?

In many cases, yes. Major couriers including Evri, DPD and DHL offer parcel lockers as an alternative delivery location for eligible parcels. Parcel lockers provide a secure and convenient place for deliveries and allow recipients to collect packages at a time that suits them.

This flexibility is increasingly valued by consumers. Our research found that 49% of consumers believe parcel lockers fit into their lives better than doorstep delivery, while 57% say lockers reduce the need for special journeys to collect parcels. Availability will depend on the carrier, parcel type and location.

Is Redirecting a Parcel to a Locker More Secure?

For many consumers, parcel lockers can provide additional security compared with leaving parcels unattended outside a property. They can also help reduce missed deliveries and offer greater flexibility when collecting packages.

Can I Change My Delivery Address After My Parcel Has Shipped?

This depends on the courier and service used. Some carriers allow parcels to be redirected to lockers, collection points, neighbours or safe places, while others require you to contact the sender directly.

Receiving Packages with Parcel Pending by Quadient

Whether you’re away from home, concerned about parcel theft, or simply need more flexibility, parcel lockers can be a convenient rerouting option. Parcel Pending by Quadient’s open locker network enables consumers to receive parcels from multiple carriers through a single network of secure lockers, making parcel collection more convenient, accessible and reliable. With greater choice over where deliveries are sent, consumers can collect parcels when it suits them.