“Every time we have an issue at our community I know I can count on Cassie to take care of it. I have always been impressed by how dedicated she is about her work. She always listens to our needs and get things done and done right! I love working with her …. Parcel Pending is lucky to have her.”

“As we are switching over 300+ residents to Parcel Pending lockers, I have gotten mounds of questions from residents and she has answered every single one … I highly recommend Parcel Pending as a stress-free package system, but even more for their customer service!”

“Melanie was extremely helpful. She took care of the situation quickly and kindly using not only her available tools but outside-the-box thinking to fix an Amazon [order]. Completely handled the situation. It’s rare I am impressed by customer service. 5 star service!”

“My Amazon package was delivered to the parcel locker but the carrier didn’t scan it. Based on the photo provided, Michelle Torres was able to help me get my packages out! I am so fortunate to have gotten her as my rep. Very professional, knowledgeable and courteous. A+!”

“Not only are these lockers great in general but the support level from Parcel Pending is outstanding. I recently had a package reported as delivered by the carrier but, not having received a notification, I didn’t know where it went. Parcel Pending, along with our apartment staff, were able to track it down.”

“Called in for help on a missing package and talked to someone who not only helped me figure it out, but was seriously so fun, happy, and a pleasure to speak with. I won’t care if another package goes missing so long as I can talk to Sydney! This was the easiest process possible with such a helpful woman!”