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Home2020-10-15T00:23:17-07:00
Parcel Pending COVID-19 Update: Letter From Our CEO
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WE GIVE SPECIAL ATTENTION TO ALL YOUR PACKAGE MANAGEMENT NEEDS.

As the most trusted industry partner, Parcel Pending uniquely understands the day-to-day challenges that our customers face when it comes to package management. Our lockers are designed from the ground up to make every package delivery and retrieval simple and secure.

customizable lockerseasy to uses locker solutions
ACCESS

We create customizable, easy-to-use locker solutions to relieve the burden of package management for our customers.

mobile app safetycontact free pick up
SAFETY

Our locker solutions provide users with contact-free pick-up options as well as greater overall package security.

24/7 customer servicededicated customer support
SERVICE

We are dedicated to our customers’ success, offering 24/7 live, US-based support for on-site teams and users.

CHOOSE YOUR SOLUTION

Every industry has its unique set of needs and challenges. Let us help you find the best fit for your package management needs.

multifamily solutions
MULTIFAMILY

Our multifamily locker solution drastically reduces operational costs and increases resident satisfaction as an essential amenity.

LEARN MORE

commercial solutions
COMMERCIAL

Our customizable commercial locker solution helps building managers reduce operational costs and increase employee satisfaction.

LEARN MORE

retail solutions
RETAIL

Our BOPIL® (Buy Online, Pickup in Locker) solution helps retailers streamline operations, increase sales, and improve customer experience.

LEARN MORE

university solutions
UNIVERSITY

Our customizable locker solution integrates with university mail tracking systems to reduce operational costs and increase student satisfaction.

LEARN MORE

SPECIAL MOMENTS CREATED
WITH PARCEL PENDING.

Every multifamily community, retail store, commercial building, and university campus needs a unique solution. As your partner in package management, Parcel Pending will help make every package delivery experience a special one.

CONTACT US

“Every time we have an issue at our community I know I can count on Cassie to take care of it. I have always been impressed by how dedicated she is about her work. She always listens to our needs and get things done and done right! I love working with her …. Parcel Pending is lucky to have her.”

Marsha Stewart

“As we are switching over 300+ residents to Parcel Pending lockers, I have gotten mounds of questions from residents and she has answered every single one … I highly recommend Parcel Pending as a stress-free package system, but even more for their customer service!”

Morgan Pasley

“Melanie was extremely helpful. She took care of the situation quickly and kindly using not only her available tools but outside-the-box thinking to fix an Amazon [order]. Completely handled the situation. It’s rare I am impressed by customer service. 5 star service!”

Steve Bridges

“My Amazon package was delivered to the parcel locker but the carrier didn’t scan it. Based on the photo provided, Michelle Torres was able to help me get my packages out! I am so fortunate to have gotten her as my rep. Very professional, knowledgeable and courteous. A+!”

Josh Man

“Not only are these lockers great in general but the support level from Parcel Pending is outstanding. I recently had a package reported as delivered by the carrier but, not having received a notification, I didn’t know where it went. Parcel Pending, along with our apartment staff, were able to track it down.”

Daniel Vega

“Called in for help on a missing package and talked to someone who not only helped me figure it out, but was seriously so fun, happy, and a pleasure to speak with. I won’t care if another package goes missing so long as I can talk to Sydney! This was the easiest process possible with such a helpful woman!”

Kris Chaney
customer testimonials

SPECIAL STORIES – CASE STUDIES

The Aspect by Cortland

See how The Aspect at Cortland doubled their resident satisfaction.

DOWNLOAD CASE STUDY
Cortland North Druid Hills

Discover why Parcel Pending made residents 40% more likely to renew their lease.

DOWNLOAD CASE STUDY
Trellis Fifth Avenue

Find out how a space-constrained property reduced package theft.

DOWNLOAD CASE STUDY
Acacia Capital

Learn why Acacia Capital residents love their Parcel Pending smart lockers.

DOWNLOAD CASE STUDY
THE WORLD’S SMARTEST LOCKER

Our industry-leading technology eliminates your package problems. At Parcel Pending, our goal is to provide our customers with the best package management solution on the market.

Solutions
WE BELIEVE EVERY PACKAGE IS SPECIAL. THAT’S WHY OUR MISSION IS TO PROVIDE THE MOST TRUSTED AND PERSONALIZED EXPERIENCE IN GOODS DELIVERY, ACCESS, AND MANAGEMENT.
GET A QUOTE

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Online shopping is booming like never before. In fact, Forrester predicts that online retail sales will grow 18.5% this year, the fastest growth since 2008. And by 2024, Forrester predicts that over a quarter of [...]

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With hybrid learning models, mask requirements, and social distancing, the overarching theme for colleges and universities this academic year is student safety. Facility managers like you are learning to navigate “Campus 2.0”, keeping staff and [...]

Employee Expectations for a Post-COVID Office

October 5th, 2020|

Whether you are a new employee, a team member, or manager, COVID-19 has dramatically changed the way Americans work and what business success and communication look like. From office redesigns to telework, the pandemic has [...]

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