Parcel Pending COVID-19 Update: Letter From Our CEO
WE GIVEĀ SPECIAL ATTENTION TO ALL YOUR PACKAGE MANAGEMENT NEEDS.
As the most trusted industry partner, Parcel Pending uniquely understands the day-to-day challenges that our customers face when it comes to package management. Our lockers are designed from the ground up to make every package delivery and retrieval simple and secure.
ACCESS
We create customizable, easy-to-use locker solutions to relieve the burden of package management for our customers.
SAFETY
Our locker solutions provide users with contact-free pick-up options as well as greater overall package security.
SERVICE
We are dedicated to our customersā success, offering 24/7 live, US-based support for on-site teams and users.
CHOOSE YOUR SOLUTION
Every industry has its unique set of needs and challenges. Let us help you find the best fit for your package management needs.
MULTIFAMILY
Our multifamily locker solution drastically reduces operational costs and increases resident satisfaction as an essential amenity.
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COMMERCIAL
Our customizable commercial locker solution helps building managers reduce operational costs and increase employee satisfaction.
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RETAIL
Our BOPILĀ® (Buy Online, Pickup in Locker) solution helps retailers streamline operations, increase sales, and improve customer experience.
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UNIVERSITY
Our customizable locker solution integrates with university mail tracking systems to reduce operational costs and increase student satisfaction.
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SPECIAL MOMENTS CREATED
WITH PARCEL PENDING.
Every multifamily community, retail store, commercial building, and university campus needs a unique solution. As your partner in package management, Parcel Pending will help make every package delivery experience a special one.
“Every time we have an issue at our community I know I can count on Cassie to take care of it. I have always been impressed by how dedicated she is about her work. She always listens to our needs and get things done and done right! I love working with her ā¦. Parcel Pending is lucky to have her.”
“As we are switching over 300+ residents to Parcel Pending lockers, I have gotten mounds of questions from residents and she has answered every single one … I highly recommend Parcel Pending as a stress-free package system, but even more for their customer service!”
“Melanie was extremely helpful. She took care of the situation quickly and kindly using not only her available tools but outside-the-box thinking to fix an Amazon [order]. Completely handled the situation. Itās rare I am impressed by customer service. 5 star service!”
“My Amazon package was delivered to the parcel locker but the carrier didnāt scan it. Based on the photo provided, Michelle Torres was able to help me get my packages out! I am so fortunate to have gotten her as my rep. Very professional, knowledgeable and courteous. A+!”
“Not only are these lockers great in general but the support level from Parcel Pending is outstanding. I recently had a package reported as delivered by the carrier but, not having received a notification, I didn’t know where it went. Parcel Pending, along with our apartment staff, were able to track it down.”
“Called in for help on a missing package and talked to someone who not only helped me figure it out, but was seriously so fun, happy, and a pleasure to speak with. I wonāt care if another package goes missing so long as I can talk to Sydney! This was the easiest process possible with such a helpful woman!”
SPECIAL STORIES – CASE STUDIES
The Aspect by Cortland
See how The Aspect at Cortland doubled their resident satisfaction.
Cortland North Druid Hills
Discover why Parcel Pending made residents 40% more likely to renew their lease.
Trellis Fifth Avenue
Find out how a space-constrained property reduced package theft.
Acacia Capital
Learn why Acacia Capital residents love their Parcel Pending smart lockers.
THE WORLD’S SMARTEST LOCKER
Our industry-leading technology eliminates your package problems. At Parcel Pending, our goal is to provide our customers with the best package management solution on the market.
ADVANCED
Flexible API allows for seamless integration with property or order management software
SECURE
Includes photo capture and optional cloud-based video surveillance
ACCESSIBLE
ADA-compliant, creating easy access for all users
STRONG
Reinforced, powder-coated steel construction protects packages from the elements
MOBILE-FRIENDLY
Easily access and manage package deliveries with your smart phone
CONTACT-FREE PICK-UP
Handsfree locker access by scanning a barcode or using our Bluetooth-enabled mobile app
CUSTOMIZABLE
Multiple color choices or custom wraps to match desired aesthetics or branding
VERSATILE
100% courier agnostic; multiple locker sizes accept most packages
WE BELIEVE EVERY PACKAGE IS SPECIAL. THAT’S WHY OUR MISSION IS TO PROVIDE THE MOST TRUSTED AND PERSONALIZED EXPERIENCE IN GOODS DELIVERY, ACCESS, AND MANAGEMENT.
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