How Parcel Lockers Can Help Supermarkets Improve Customer Experience

Supermarkets are facing increasing pressure to provide convenient and seamless customer experiences. One area where they can improve is in the delivery and pick-up of online orders. Traditional delivery methods can be time-consuming and inconvenient for customers. That’s where open network parcel lockers come in. In this blog, we’ll explore how open network parcel lockers can help supermarkets improve their customer experience and stand out from the competition.

What are Open Network Parcel Lockers?

Open network parcel lockers are secure storage units that allow customers to pick up their online orders at a convenient location, such as a supermarket. Customers receive a unique code or QR code that allows them to access their parcel at any time of the day or night.

Benefits of Open Network Parcel Lockers for Customers:

1. Convenience – Customers can pick up their orders at a time and location that suits them, without having to wait at home for a delivery or rush to a store to collect their order during business hours. Picking up their parcel from another amenity such as a supermarket also allows them to trip-chain – combining multiple activities into one trip.
2. Flexibility – Open network parcel lockers offer 24/7 access, so customers can pick up their parcels at any time of the day or night, making it ideal for those with busy schedules.
3. Security – Open network parcel lockers are secure and provide peace of mind for customers who may not be home during the day to receive their deliveries. They also reduce the risk of lost or stolen packages.
4. Easy returns – Open network parcel lockers with built-in printers like Parcel Pending by Quadient’s award-winning Drop Box solution makes it easy for customers to make returns. They can generate a return label on the spot and drop the item back in the locker, saving time and hassle.

Benefits of Open Network Parcel Lockers for Supermarkets:

1. Increased foot traffic – By offering open network parcel lockers, supermarkets can attract more customers who are looking for convenient and flexible pick-up options.
2. Additional spend –  According to recent research, at least 54% of consumers would make extra purchases when picking up a parcel from a locker at a retailer.
3. Improved customer satisfaction – Customers appreciate the convenience of being able to pick up their orders at a time and location that suits them. This can lead to increased loyalty and repeat business.
4. Cost savings – Open network parcel lockers can help supermarkets reduce the cost of traditional delivery methods, such as home delivery or click-and-collect.

How Open Network Parcel Lockers Work:

Open network parcel lockers are easy to use. Here’s how it works:

1. Customers place an online order and choose the open network parcel locker as their delivery option.
2. The parcel is delivered to the open network parcel locker.
3. The customer receives a unique code or QR code that allows them to access the locker and retrieve their parcel at a time that suits them.
4. If the customer needs to make a return, they can do so by initiating a return online, and choosing the parcel locker as their return location. This generates a unique access code.
5. If a label is needed, the customer can print and attach one using the Parcel Pending by Quadient built-in printer. (For other locker providers, customers may have to provide their own label).
6. The customer then returns the item to the locker and closes the door.
7. The carrier agent collects the parcel and returns to the retailer.

Open network parcel lockers offer a convenient and flexible delivery option that can help supermarkets improve their customer experience and increase foot traffic. By offering this service, supermarkets can stand out from the competition and attract more customers. If you’re a supermarket looking to improve your online order fulfilment, consider implementing Parcel Pending by Quadient open network parcel lockers as part of your strategy.

If you’re interested in learning more about our Open Locker Network, get in touch here.