Careers2021-06-17T09:45:43-07:00

Please be aware of the possibility of phony job postings or communications. Parcel Pending will never request money or payment of upfront costs from an applicant for an employee or contractor job. Beware of schemes that require a job seeker to provide personal information, deposit checks, or complete forms other than via the company’s career page. Parcel Pending’s Careers page is https://parcelpending.com/careers and https://careers.quadient.com/global/en/search-results for our parent company, Quadient.

Parcel Pending representatives will communicate using email addresses that end with @quadient.com. After registering for a position through our Careers page, our review and, if there is a fit, an interview process will proceed. Once a hiring decision is made, a formal offer is extended dependent on successful completion of several verification steps, none of which requires a candidate to advance funds, deposit a check, or pay a fee or costs.  Job offers from free webmail accounts—such as yahoo.com, hotmail.com, gmail.com, or live.com or social media accounts — likely are not legitimate. Candidates can reach out by email to 949.356.0430 to verify the legitimacy of a communication.

If you believe you have been a victim of a crime, contact the local authorities or the FBI’s Internet Crime Complaint Center at ic3.gov.

For more information on job scams, view the Federal Trade Commission website.

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3-TIME WINNER OF BEST PLACES TO WORK
LEARN MORE ABOUT US

VIEW OPEN POSITIONS BY REGION

Regional Sales Director
We offer an exciting, fast-paced work environment, and we currently have an opportunity for a Regional Sales Director, allowing you to make an immediate impact on our team and company. This individual will be responsible for the following:

  • Develop and execute strategy to grow new and existing business in key regions.
  • Leverage existing relationships with key multifamily contacts while actively prospecting top accounts to prospect new business and progress opportunities.
  • Drive awareness with key decision makers and influencers within multi-family, enhancing growth and market share within the region.
  • Willingness to attend and/or assist in executive level sales meetings.
  • Cultivate strong and effectual relationships with your team, resulting in growth opportunities.
  • Partner with internal Sales team to help strategize and execute plan to close existing business in the pipeline.
  • Oversee and evaluate market research and adjust sales/marketing strategy to meet changing market and competitive conditions.

APPLY NOW

Enterprise Account Executive, Retail
We are looking for someone who is pro-active, detail-oriented, organized, positive, supportive, self-starting, and is ready for that next big leap in their career. If you are looking for a company where everyone works together “wearing a few hats”; you are looking to deliver an innovative and relevant solution to major retail clients, while “rolling up your sleeves” to get the job done, this opportunity may be perfect for you. This position will work in tandem with our Director of Retail to ensure that deliverables are executed for the sales process to continue to progress.

  • Partner with Director of Retail to assist in closing key business within Parcel Pending top tier retail accounts
  • Manage deliverables for accounts and opportunities in order to insure client expectations are met
  • Under direction of Director, develop relationships with key contacts within targeted retail accounts
  • Leverage consultative sales approach with clients focused on solving their challenges
  • Present workflow and process flow options to clients, effectively guiding them through a solution that effectively addresses their priorities
  • Prepare and present sales collateral and presentations customized to each retailer based on their unique needs
  • Leverage Salesforce and other sales tools in order to track your progress and increase efficiency
  • Ability to generate customer leads, supporting prospecting efforts while overseeing existing opportunity accounts

APPLY NOW

Sales Development Representative
We offer an exciting, fast-paced work environment, and we currently have an opportunity for a Sales Development Representative, allowing you to make an immediate impact on our team and company. This role is a critical component within the sales team to drive new business. This is an inside-sales, lead generating position on a team that schedules appointments for Account Executives to conduct sales presentations. It is a sales role with career growth potential, leveling up to an Account Executive. Focus will be within a combination of outbound prospecting and inbound leads to generate new business. This individual will be responsible for the following:

  • Conduct prospecting calls to qualify existing sales leads and create opportunities for the sales team
  • Drive Parcel Pending’s growth by delivering a world class sales experience to new prospects while building and managing a pipeline for the sales team
  • Continuously fill sales pipeline via outbound prospecting
  • Track and input all activity in Salesforce

APPLY NOW

Project Manager – Field Service
We offer an exciting, fast-paced work environment, and we currently have an opportunity for a Project Manager – Field Service, allowing you to make an immediate impact on our team and company. We are looking for someone who is positive, supportive, self-starting, and is ready for that next big leap in their career. You are PASSIONATE about customer service, highly tech-savvy, and you LOVE detailed data related assignments. If you are looking for a company where everyone works together and “wears a few hats”, “rolls up their sleeves” to get the job done, this opportunity may be perfect for you.  This individual will be responsible for the following:

  • Schedule and Support 3rd party technicians to service Parcel Pending Lockers
  • Support Parcel Pending in ensuring Locker installations are successfully completed
  • Responsible for the customer experience at a property from the property management team down to each resident.
  • Provide a Great Customer Experience
  • Respond promptly to on-site team’s issues.
  • Communicate and coordinate with internal departments.
  • Responsible for onsite visits/ service calls when applicable
  • Perform other duties as required to support the success of Parcel Pending

APPLY NOW

Sales Coordinator
We offer an exciting, fast-paced work environment, and we currently have an opportunity for a Sales Operations Coordinator, allowing you to make an immediate impact on our team and company. We are looking for someone who is positive, supportive, self-starting, and is ready for that next big leap in their career.  You are the right hand that loves organization, thinking 10 steps ahead of your boss and strategizing how to always be driving more sales.  While your admin skills are top notch, you are also incredibly skilled at interacting with clients and enjoy creating order out of chaos while working independently.  This individual will be responsible for the following:

  • Assist in preparing and sending proposals and purchase orders to customers.  Follow up as directed to close sales
  • Data entry into Salesforce.com on behalf of the sales team
  • Assist in obtaining relevant information needed for floor plans and interface with groups inside and outside the company to create floor plans as required
  • Assist in invoicing clients for sales orders and follow up to ensure timely payments for all accounts
  • Create PowerPoint presentations and reports, and assist in preparing for customer meetings
  • Manages sales data in Salesforce to ensure accuracy for sales orders, sales commissions, and forecasting
  • Send demo samples to customers when requested
  • Perform other duties as directed by sales representative and other sales in sales management
  • Maintain all customer information, pricing and customer contracts in Salesforce

APPLY NOW

Regional Account Executive
We offer an exciting, fast-paced work environment, and we currently have an opportunity for a Regional Account Executive, allowing you to make an immediate impact on our team and company. This individual will be responsible for the following:

  • Consistently achieve and exceed monthly individual sales quotas
  • Manage an individual sales pipeline of opportunities
  • Generating customer leads while overseeing existing accounts
  • Maintain accurate information in a CRM and building, managing and forecasting your sales pipeline
  • Develop consultative approach including discovery, solution selling, and connecting the dots to solutions

APPLY NOW

Regional Sales Director
We offer an exciting, fast-paced work environment, and we currently have an opportunity for a Regional Sales Director, allowing you to make an immediate impact on our team and company. This individual will be responsible for the following:

  • Develop and execute strategy to grow new and existing business in key regions.
  • Leverage existing relationships with key multifamily contacts while actively prospecting top accounts to prospect new business and progress opportunities.
  • Drive awareness with key decision makers and influencers within multi-family, enhancing growth and market share within the region.
  • Willingness to attend and/or assist in executive level sales meetings.
  • Cultivate strong and effectual relationships with your team, resulting in growth opportunities.
  • Partner with internal Sales team to help strategize and execute plan to close existing business in the pipeline.
  • Oversee and evaluate market research and adjust sales/marketing strategy to meet changing market and competitive conditions.

APPLY NOW

Customer Relations
We offer an exciting, fast-paced work environment, and we currently have an opportunity for a Full-time, Remote Customer Relations Representative, allowing you to make an immediate impact on our team and company. This individual will be responsible for the following:

  • Responsible for solving problems regarding registration, missing packages, courier assistance, general information, billing questions, moving registration to new residences, and escalating technical issues to the development team
  • Demonstrating empathetic, compassionate behaviors and have an even temper and communicate genuine concern and determination to make things right for our customers and our staff
  • Must have integrity with regard to time management, productivity, and team interactions
  • Must be highly organized and immediately responsive to team communications and meet deadlines
  • Must be well spoken and adept at written communications and be able to de-escalate tense situations
  • Must be an effective public speaker and trainer and flex to multiple learning styles
  • Thorough follow-up and documentation of customer and team interactions in Salesforce
  • Responsible for following process protocols and suggesting improvements as they arise
  • Perform other duties as required to support the success of Parcel Pending

6 Positions Available
Opening 1: APPLY NOW
Opening 2: APPLY NOW
Opening 3: APPLY NOW
Opening 4: APPLY NOW
Opening 5: APPLY NOW
Opening 6: APPLY NOW

Project Manager, Installations
We offer an exciting, fast-paced work environment, and we currently have an opportunity for a Project Manager, Installations, allowing you to make an immediate impact on our team and company. This individual will be responsible for the following:

  • Schedule and Support 3rd party technicians to service Parcel Pending Lockers
  • Support Parcel Pending in ensuring Locker installations are successfully completed
  • Responsible for the customer experience at a property from the property management team down to each resident.
  • Provide a Great Customer Experience
  • Respond promptly to on-site team’s issues.
  • Communicate and coordinate with internal departments.
  • Responsible for onsite visits/ service calls when applicable
  • Perform other duties as required to support the success of Parcel Pending

APPLY NOW

Sales Enablement and Training Manager
The SEM is responsible for the creation, facilitation and coaching of a defined processes and methodology with specific focus on sales enablement within Parcel Pending by Quadient.  The SEM will achieve this by working closely with the Parcel Pending Sales leadership team and Senior Leadership team to assess and improve the performance of all sales reps in addition to supporting the global cultural brands as well.  The role is a pivotal point of contact for all onboarding, in-field support and coaching, and sales certifications.

  • Lead onboarding and mentorship of Parcel Pending’s newly hired sales professionals.
  • Create and execute learning modules consistent with the Parcel Pending sales process and Business Impact Selling (BIS) methodology.
  • Collaborate with sales leadership team to create field-relevant, useable education to drive sales professional effectiveness.
  • Facilitate Salesforce (CRM) learning modules across all Parcel Pending sales verticals.
  • Maintain and manage existing content for relevance and accuracy.
  • Help to build and facilitate all culture and leadership centric courses.
  • Work as liaison with global learning and development COE team members to ensure consistency within methodologies and realize efficiencies.
  • Facilitate BIS (Business Impact Selling) & BIC (Business Impact Coaching) workshops to reinforcement the sales methodology to:
    • Improve methods of gaining access into accounts
    • Enhance effectiveness of discovery skills
    • Generate authentic opportunities
    • Produce and deliver compelling business cases
  • Recommend and establish learning paths within the Learning Hub (LXP) for multiple roles within the sales organization to promote career advancement.  
  • Proactively monitor training and certification progress and completions to ensure sales professionals are completing in a timely fashion.
  • Manage and lead Product Certifications to ensure competency amongst entire sales team.
  • Participate in sales meetings and deliver monthly/bi-monthly/weekly coaching and training events.
    • Instructor led.
    • Webinars
    • Coaching calls

The SEM will also serve as a conduit between field level and sales leadership in order to help ensure that sales development, marketing, and coaching initiatives are relevant to the current selling environment.

APPLY NOW

SPECIAL CULTURE

Voted among the Top Workplaces in OC, Parcel Pending is the nation’s leading provider of innovative package management solutions for residential, commercial, retail, and university properties in the United States and Canada.

In 2019, Parcel Pending was acquired by Quadient (formerly Neopost), the global leader in parcel, mailing, customer experience, and business process automation solutions. With the strength of our combined power, reach, and offerings, Parcel Pending by Quadient provides state-of-the-art solutions and world-class customer service to solve the last-mile delivery challenge.

By joining our company, you will help make package delivery and management special for every property and every customer alongside some of the most passionate, collaborative, and quality-driven people in the industry.

BENEFITS

Because each and every member of our team is special, we offer our employees some equally special perks and benefits, including:

• Healthcare Coverage
• Paid Time Off/Time Away
• Company-Matched 401K
• Employee Assistance Plan
• Continuing Education
• Wellness Perks
• Dog-Friendly Office
• Monthly Employee Engagement Events

AWARDS AND RECOGNITION

JOIN OUR GROWING COMPANY
Parcel Pending takes a special approach to package management. We are a service-oriented company obsessed with the experiences our customers have and the effects our products have on their lives. We are dedicated to providing the highest quality products and services, but our passion is for delivering the best experience possible.
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