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Careers2020-10-08T16:17:39-07:00
3-TIME WINNER OF BEST PLACES TO WORK
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Sales Development Representative – Remote
We offer an exciting, fast-paced work environment, and we currently have an opportunity for a Sales Development Representative, allowing you to make an immediate impact on our team and company. This role is a critical component within the sales team to drive new business. This is an inside-sales, lead generating position on a team that schedules appointments for Account Executives to conduct sales presentations. It is a sales role with career growth potential, leveling up to an Account Executive. Focus will be within a combination of outbound prospecting and inbound leads to generate new business. This individual will be responsible for the following:

  • Conduct prospecting calls to qualify existing sales leads and create opportunities for the sales team
  • Drive Parcel Pending’s growth by delivering a world class sales experience to new prospects while building and managing a pipeline for the sales team
  • Continuously fill sales pipeline via outbound prospecting
  • Track and input all activity in Salesforce

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Project Manager, Installations
We offer an exciting, fast-paced work environment, and we currently have an opportunity for a Project Manager, Installations, allowing you to make an immediate impact on our team and company. This individual will be responsible for the following:

  • Schedule and Support 3rd party technicians to service Parcel Pending Lockers
  • Support Parcel Pending in ensuring Locker installations are successfully completed
  • Responsible for the customer experience at a property from the property management team down to each resident
  • Provide a Great Customer Experience
  • Respond promptly to on-site team’s issues
  • Communicate and coordinate with internal departments
  • Responsible for onsite visits/ service calls when applicable
  • Perform other duties as required to support the success of Parcel Pending

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Project Manager, Field Service
We offer an exciting, fast-paced work environment, and we currently have an opportunity for a Project Manager – Field Service, allowing you to make an immediate impact on our team and company. We are looking for someone who is positive, supportive, self-starting, and is ready for that next big leap in their career. You are PASSIONATE about customer service, highly tech-savvy, and you LOVE detailed data related assignments. If you are looking for a company where everyone works together and “wears a few hats”, “rolls up their sleeves” to get the job done, this opportunity may be perfect for you. This individual will be responsible for the following:

  • Schedule and Support 3rd party technicians to service Parcel Pending LockersSupport Parcel Pending in ensuring Locker installations are successfully completed
  • Responsible for the customer experience at a property from the property management team down to each resident
  • Provide a Great Customer Experience
  • Respond promptly to on-site team’s issues
  • Communicate and coordinate with internal departments
  • Responsible for onsite visits/ service calls when applicable
  • Perform other duties as required to support the success of Parcel Pending

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Customer Relations Rep (Permanent) 
We offer an exciting, fast-paced work environment, and we currently have an opportunity for a Remote Customer Relations Representative, allowing you to make an immediate impact on our team and company. This individual will be responsible for the following:

  • Responsible for solving problems regarding registration, missing packages, courier assistance, general information, billing questions, moving registration to new residences, and escalating technical issues to the development team
  • Must be empathetic, compassionate and have an even temper and communicate genuine concern and determination to make things right for our customers and our staff
  • Must have integrity with regard to time management, productivity, and team interactions
  • Must be highly organized and immediately responsive to team communications and meet deadlines
  • Must be well spoken and adept at written communications and be able to de-escalate tense situations
  • Must be an effective public speaker and trainer and flex to multiple learning styles
  • Thorough follow-up and documentation of customer and team interactions in Salesforce
  • Responsible for following process protocols and suggesting improvements as they arise
  • Perform other duties as required to support the success of Parcel Pending

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Regional Account Executive – Remote
We offer an exciting, fast-paced work environment, and we currently have an opportunity for a Regional Account Executive, allowing you to make an immediate impact on our team and company. This individual will be responsible for the following:

  • Consistently achieve and exceed monthly individual sales quotas
  • Manage an individual sales pipeline of opportunities
  • Generating customer leads while overseeing existing accounts
  • Maintain accurate information in a CRM and building, managing and forecasting your sales pipeline
  • Develop consultative approach including discovery, solution selling, and connecting the dots to solutions

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Senior/Leading System Admin DevOps Engineer – Irvine, CA
We offer an exciting, fast-paced work environment, and we currently have an opportunity for a Senior/Leading System Admin DevOps Engineer, allowing you to make an immediate impact on our team and company. You will work side by side with the engineering, development, and platform teams and be primarily responsible for automation for the administration of our hybrid cloud services. You will bridge the gap between development, operations and infrastructure. This role will help facilitate tasks needed to keep the product delivery, availability, and performance optimal.

  • Work closely with developers in supporting new features and services across global teams.
  • Work as tech/team lead to manage systems.
  • Responsible for overall system/solution release, maintenance, security (e.g.Pen Test, etc.)
  • Scale cloud infrastructure to meet demand.
  • Build tools to monitor site stability and performance.
  • Debug production issues across services and levels of the stack.
  • Respond to incidents and drive change that prevents the same issue from re-occurring.
  • Document system design and procedures

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Engineer – Parcel Locker Solution – Irvine, CA
We offer an exciting, fast-paced work environment, and we currently have an opportunity for a Engineer, allowing you to make an immediate impact on our team and company. This individual will be responsible for the following:

  • Working with an agile team to develop software solutions.
  • Ability to guide and mentor junior engineers on projects.
  • Design, develop, and document application code in accordance with established standards and directions from the Lead Engineer.
  • Adhere to high-quality development principles while delivering solutions on-time and on-budget.
  • Participate in peer-reviews of solution designs and related code.
  • Development of user stories and estimates.
  • Assist in the preparation of reports, manuals, and other documentation on the status, operation, and maintenance of software.
  • Work with teammates in the development of new hardware implementation.
  • Develop, refine, and optimize integrations between applications.
  • Analyze and resolve technical and application problems.

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Level 2 IT Support – Irvine, CA

We offer an exciting, fast-paced work environment, and we currently have an opportunity for a Level 2 IT Support associate, allowing you to make an immediate impact on our team and company.

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Regularly monitor the internal help desk system for pending tickets and update tickets with progress.
  • Write training manuals and train computer users.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of problem and help walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Follow up with customers to ensure issue has been resolved.
  • Run reports to determine malfunctions that continue to occur.
  • Document all incidents and occurrences using clear and concise language.

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Financial Analyst – Irvine, CA
We offer an exciting, fast-paced work environment, and we currently have an opportunity for a Financial Analyst, allowing you to make an immediate impact on our team and company. This position will be an integral role to our team. Primary focus includes reporting, research and analysis. The ideal candidate should be an amazing communicator with high attention to detail, can think outside the box, is a problem solver and has great organizational skills. This individual will be responsible for the following:

  • Prepare recurring reports, primarily using excel, covering a wide range of sales and operational areas. Research unexpected variances to understand and explain the underlying root causes prior to distributing reports.
  • Work interactively with managers to develop new reports and enhance existing report features as business needs change.
  • Assist in data governance initiative, standardizing data usage company-wide; bring patience and tenacity to the task.
  • Perform ad hoc analyses, employing a creative view on the best way to “solve” the goal of each analytic request.
  • Stage month-end accounting data for load into forecast model. Research and understand material variances, seeking information to adjust model assumptions if needed.

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A/R Clerk (Temp) – Irvine, CA
We offer an exciting, fast-paced work environment, and we currently have an opportunity for an Accounts Receivable Clerk – Temp, allowing you to make an immediate impact on our team and company. This position will have a general mix of accounting experience, along with a wide range of administrative duties. This position will be responsible for performing a variety of clerical & relational accounting duties, including the collection of accounts receivable from customers, with a concentrated focus on the Lion account project. The position requires good communication and strong reporting skills. The position can expect to spend most of their time working on daily entries, collections work, billing, and special projects.

  • Pull billing reports from Salesforce, and promptly record revenue in Quickbooks
  • Maintain invoicing record for the Lion account, and upload invoice documents
    to the customer’s vendor portal
  • Assist with billing of other accounts, as needed
  • Maintain customer contact information
  • Solid understanding of basic accounting principles, fair credit practices
    and collection regulations
  • Facilitate payment of invoices due by sending bill reminders and contacting customers
  • Follow progress of each invoice sent to Lion account, ensuring there are no delays
    in payment
  • Verify discrepancies, and resolve clients’ billing issues
  • AR Aging Reporting & Accountability
  • Process and monitor incoming payments
  • Includes deposit and credit card postings
  • COI & Lien waiver processing
  • Assist with various ad-hoc reports and projects as needed

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Customer Success Manager – Business Development
Parcel Pending provides secure buy-online, pickup in locker (BOPIL) solutions for enterprise accounts. We offer an exciting, fast-paced work environment, and we currently have an opportunity for a Client Success Manager – Enterprise Accounts to make an immediate impact with our business development division.

We are looking for someone who is pro-active, organized and demonstrates strong communication skills. This position will be responsible for developing impactful relationships within existing enterprise accounts, proactively solving customer concerns and insuring our solution is optimized and effective for our accounts. We are looking for someone who will “roll up their sleeves” to get the job done, collaborate effectively with team members and demonstrate a relentless commitment to our customers.

  • Partner with the Business Development Sales Team to provide proactive account management for existing clients
  • Support the on-boarding process for new clients; effectively training customers on our hardware and software solution
  • Maintain visibility of account performance through reporting and key metrics; escalating as needed
  • Support additional sales within existing accounts by exploring additional offerings including add-on solutions and expansion opportunities
  • Establish and maintain relationships within Enterprise clients
  • Proactively and expediently solve customer concerns
  • Identify usage trends, feedback and metrics that require additional visibility; insuring KPIs are continuously met
  • Maintain accurate detail, account status and related information in Salesforce

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SPECIAL CULTURE

Voted among the Top Workplaces in OC, Parcel Pending is the nation’s leading provider of innovative package management solutions for residential, commercial, retail, and university properties in the United States and Canada.

In 2019, Parcel Pending was acquired by Quadient (formerly Neopost), the global leader in parcel, mailing, customer experience, and business process automation solutions. With the strength of our combined power, reach, and offerings, Parcel Pending by Quadient provides state-of-the-art solutions and world-class customer service to solve the last-mile delivery challenge.

By joining our company, you will help make package delivery and management special for every property and every customer alongside some of the most passionate, collaborative, and quality-driven people in the industry.

BENEFITS

Because each and every member of our team is special, we offer our employees some equally special perks and benefits, including:

• Healthcare Coverage
• Paid Time Off/Time Away
• Company-Matched 401K
• Employee Assistance Plan
• Continuing Education
• Wellness Perks
• Dog-Friendly Office
• Monthly Employee Engagement Events

AWARDS AND RECOGNITION

JOIN OUR GROWING COMPANY
Parcel Pending takes a special approach to package management. We are a service-oriented company obsessed with the experiences our customers have and the effects our products have on their lives. We are dedicated to providing the highest quality products and services, but our passion is for delivering the best experience possible.
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