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Careers2021-04-02T16:08:08-07:00
3-TIME WINNER OF BEST PLACES TO WORK
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Senior Financial Analyst (Temp)
We offer an exciting, fast-paced work environment, and we currently have an opportunity for a Senior Financial Analyst, allowing you to make an immediate impact on our team and company. Role requires a skilled analyst to scrutinize financial statements, prepare reports for the public parent company and develop a full understanding of what drives the earnings in order to assist in forecasting/budgeting.  This individual will be responsible for the following:

  • Financial analysis. Develop and maintain an understanding of the primary drivers of each type of revenue, cost of sales and operating expense, continually adapting understandings as new products and business verticals are launched.
  • Leverage accumulated knowledge to assist in the budgeting and forecasting processes.
  • Prepare key sections of a monthly operations report and reporting deck; assist in development of new reports as needs arise; alternate sections with second SFA, for full understanding of entire deck.
  • Assist in data governance initiative, standardizing data usage company-wide, establishing policies & procedures; bring patience and tenacity to the task.
  • Perform ad hoc analyses, employing a creative view on the best way to “solve” the goal of each analytic request.
  • Stage month-end accounting data for load into forecast model. Research and understand material variances, seeking information to adjust model assumptions if needed.
  • Ad hoc analyses and assignments.

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Customer Success Manager – Business Development
Parcel Pending provides secure buy-online, pickup in locker (BOPIL) solutions for enterprise accounts. We offer an exciting, fast-paced work environment, and we currently have an opportunity for a Client Success Manager – Enterprise Accounts to make an immediate impact with our business development division. We are looking for someone who is pro-active, organized and demonstrates strong communication skills. This position will be responsible for developing impactful relationships within existing enterprise accounts, proactively solving customer concerns and insuring our solution is optimized and effective for our accounts. We are looking for someone who will “roll up their sleeves” to get the job done, collaborate effectively with team members and demonstrate a relentless commitment to our customers.

  • Partner with the Business Development Sales Team to provide proactive account management for existing clients
  • Support the on-boarding process for new clients; effectively training customers on our hardware and software solution
  • Maintain visibility of account performance through reporting and key metrics; escalating as needed
  • Support additional sales within existing accounts by exploring additional offerings including add-on solutions and expansion opportunities
  • Establish and maintain relationships within Enterprise clients
  • Proactively and expediently solve customer concerns
  • Identify usage trends, feedback and metrics that require additional visibility; insuring KPIs are continuously met
  • Maintain accurate detail, account status and related information in Salesforce

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Technical Service and Support Manager
The Technical Support & Services Manager will be fully responsible for running and managing the company’s technical support and field service departments. They will also manage the hardware and software support, and product tickets raised from the customer support teams and assigned to the operations department. This will involve direct management of the service/ support departments as well as the 3rd party repair technicians and ensuring all repairs are completed with the highest standards possible. It will further involve defining support processes and procedures and in-depth reporting and analysis of the reported technical issues, along with root cause analysis leading to recommended remedial action.

  • Manage a support team to provide first class post-sales support to Parcel Pending’s customers.
  • Manage vender relationships and expectations
  • Set clear objectives, evaluate progress and instill a high-performance culture with focus on teamwork, service excellence and ownership for resolving customer issues
  • Set-up, manage and improve standards and procedures within the team
  • Ensure working practices are well defined and operational with minimal disruption using technology to improve efficiency as appropriate
  • Manage the team and individual performance, technical and skills development
  • Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together
  • Liaison with the internal functions including sales, product management, engineering, network operations, provisioning and other service functions
  • Provide input into the company service strategy
  • Technical knowledge and expertise to provide actionable solutions that resolve hardware and software issues for our customers
  • Direct communication with customers to explain and support service actions and strategies to overcome customer product solutions

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Installations Operations Manager
We offer an exciting, fast-paced work environment, and we currently have an opportunity for a Installation Operations Manager allowing you to make an immediate impact on our team and company. This individual will be responsible for Leadership and Operations of the Parcel Locker Installation team. Responsibilities include the following:

  • Management and oversight of the Parcel Locker Installation Team
  • Ensure Parcel Locker installation for each customer is completed to specification, timely, within budget and to customer satisfaction
  • Schedule and Support 3rd party technicians to service Parcel Pending Lockers
  • Manage vendor relationship, including Yearly RFQ’s and holding vendor accountable to goals
  • Operate within monthly budget, including invoice approval process
  • Support Parcel Pending team with Locker inventory queries and support
  • Manage locker reschedules as needed
  • Ensure monthly installation KPI’s are achieved individually and by the team
  • Support Locker Vinyl Wraps.
  • Leadership by example including customer calls, vendor relationship management, customer installations and all administrative and timing responsibilities associated with installations
  • Responsible for the customer experience at a property from the property management team down to each resident.
  • Provide a Great Customer Experience
  • Respond promptly to internal and external customer issues, including Sales support questions to help support Closing sale experiences.
  • Ownership of all escalated customer concerns
  • Communicate and coordinate with internal departments.
  • Responsible for onsite visits/ service calls when applicable
  • Develop and lead team to improve skills and grow associates
  • Develop and implement process improvements leading to a better customer experience and greater efficiencies and company savings.
  • Perform other duties as required to support the success of Parcel Pending

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Regional Sales Director – Multifamily
We offer an exciting, fast-paced work environment, and we currently have an opportunity for a Regional Sales Director, allowing you to make an immediate impact on our team and company. This individual will be responsible for the following:

  • Develop and execute strategy to grow new and existing business in key regions.
  • Leverage existing relationships with key multifamily contacts while actively prospecting top accounts to prospect new business and progress opportunities.
  • Drive awareness with key decision makers and influencers within multi-family, enhancing growth and market share within the region.
  • Willingness to attend and/or assist in executive level sales meetings.
  • Cultivate strong and effectual relationships with your team, resulting in growth opportunities.
  • Partner with internal Sales team to help strategize and execute plan to close existing business in the pipeline.
  • Oversee and evaluate market research and adjust sales/marketing strategy to meet changing market and competitive conditions.

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Pre-Sales Engineer
We offer an exciting, fast-paced work environment, and we currently have an opportunity for a Solution Sales Engineer, Channel Partner Group, allowing you to make an immediate impact on our team and company.  The Solution Sales Engineer, role is focused on supporting Parcel Pending by Quadient’s effort to grow market share within multiple verticals through our Partner Program.  This role will support both pre-sales and post-sales technical solutions for Commercial and Higher Educations verticals, by having a deep technical understanding of the Parcel Pending SW and HW Platforms, working in collaboration with the sales team, client success team and 3rd party suppliers to help deliver the strongest Parcel Pending Value Proposition to end clients and prospects.   The Solutions Engineer will also play a key technical role in partner relationship management, channel development and market awareness actives including participation in trade shows, Partner development webinars and end user demonstrations.  This role also will work closely with the Parcel Pending Product teams to understand how to best meet the needs of our customers. This individual will be responsible for the following:

  • Support revenue growth by providing technical application, product solutions and competitive expertise to the sales organizations.
  • Product line expert providing technical sales support to Parcel Pending’s Partner Channel as well as commercial opportunities.
  • Documentation of all solution requirements including both technical and business drivers in order to create a compelling value proposition to prospects.
  • Insure timely and accurate communication between customer, professional services and sales channel.
  • Work well with the Parcel Pending Product teams and gain a deep understanding of our software Platform and the ability to integrate with potential partners.
  • Provide product demos to help ensure a successful sales engagement.
  • Actively participate in account planning and strategy sessions working within a team-based environment to ensure the identification and advancement of sales opportunities.
  • Manage 10-20 active strategic partnerships concurrently.
  • Drive solutions through a diagnostic sales approach with our partners, identifying customer needs to make effective solution recommendations.
  • Participate in post-sales hand-off and future feature enhancements to ensure a successful solution implementation.
  • Travel when necessary (may be 10- 30% of the time) for a key partner developments and reviews.
  • Weekly reporting of activity using Salesforce.com and/or Google Docs.
  • Support and lead ongoing internal education for solutions to increase technical awareness and competency with the field sales organization.

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Enterprise Account Executive
Parcel Pending by Quadient offers an exciting, fast-paced work environment, and we currently have an opportunity for an energetic Enterprise Account Executive to make an immediate impact. We are looking for someone who is pro-active, detail-oriented, organized, positive, supportive, self-starting, and is ready for that next move in their career. If you are looking for a company where everyone works together “wearing a few hats”; you are looking to deliver an innovative and relevant solution to multi-family clients, while “rolling up your sleeves” to get the job done, this opportunity may be perfect for you. This position will work in tandem with our Enterprise VP in order to ensure that deliverables are executed for the sales process to continue to progress.

  • Partner with the Enterprise VP to assist in closing key business within Parcel Pending top tier accounts
  • Manage deliverables for accounts and opportunities in order to insure client expectations are met
  • Under direction of the VP, develop relationships with key contacts within targeted accounts
  • Leverage consultative sales approach with clients focused on solving their challenges
  • Present workflow and process flow options to clients, effectively guiding them through a solution that effectively addresses their priorities
  • Prepare and present sales collateral and presentations customized to each client based on their unique needs
  • Maintain accurate information in Salesforce
  • Ability to generate customer leads, supporting prospecting efforts while overseeing existing opportunity accounts

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Customer Success Manager – Multifamily
We offer an exciting, fast-paced remote work environment, and we currently have an opportunity for a Customer Success Manager supporting the Multi-family team. This position is key to our customer experience and we are looking for someone who will make an immediate impact on our team and company. This individual will be responsible for the following:

  • Manages a portfolio of customers and provides the highest level of customer experience. The customer can include property owners, managers, lease office and residents.
  • Responds promptly to customer inquiries, issues and resolves complaints in a timely manner.
  • Acts as an escalation point and supports or respond to any alerts, escalations, and red flags.
  • Delivers high quality support during all stages of the customer journey.
  • Participates in daily customer interactions by phone, emails and web-conference and provides a consistent customer experience.
  • Responsible for the management of assigned customer accounts to foster long-term business relationships.
  • Works proactively in their role to better the customer experience.
  • Advocate for the customer across multiple departments including Field Service, IT, Engineering, Accounting, Operations and Customer Relations.
  • Identifies repeat issues and escalates to ensure prioritization in the roadmap to reduce customer friction and increase customer satisfaction.
  • Works directly with customers and with the sales team to identify and/or develop upsell opportunities.
  • Participates in business reviews and QBRs in collaboration with the sales team.
  • Communicates status of assigned accounts to the Director of Customer Success or designated lead.
  • Effectively builds partnership with internal teams and stakeholders.
  • Works to achieve set Key Performance Indicators (KPIs) and Main Business Objectives (MBOs).
  • Promotes company culture and vision.
  • Performs other duties as required to support the success of Parcel Pending.

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On-Boarding Coordinator – Multifamily
We offer an exciting, fast-paced remote work environment, and we currently have an opportunity for an Onboarding coordinator supporting the Multi-family team. This position is key to our customer experience and we are looking for someone who will make an immediate impact on our team and company. This individual will be responsible for the following:

  • Managing new customers in the onboarding of Parcel Pending offerings.
  • Prioritizing customers based upon installation dates and readiness of facilities.
  • Creating a positive onboarding experience.
  • Guiding the customer through the onboarding process including team introduction, setting expectations and timelines, providing marketing and training collateral, and training.
  • Works to understand the Parcel Pending product offerings and becomes a product ambassador.
  • Training the customer on software and hardware, as necessary.
  • Participates in daily customer interactions by phone, emails and web-conference and provides a consistent customer experience.
  • Acts as an escalation point and supports or respond to any alerts, escalations, and red flags.
  • Delivers high quality support during all stages of the customer onboarding journey.
  • Identifies opportunities to enhance the onboarding process.
  • Gather, analyze and process client data during the establishment of data integrations.
  • Partners with the Customer Success Managers and is responsible for fostering a positive customer experience.
  • Works with existing customers to identify additional onboarding needs.
  • Partners with multiple teams including sales, IT and installation and project management.
  • Works proactively to troubleshoot and coordinates with other teams as necessary to address issues / challenges and to better the customer experience.
  • Advocate for the customer across multiple departments including Field Service, IT, Engineering, Accounting, Operations and Customer Relations.
  • Communicates status of assigned onboarding activities to the Director of Customer Success or designated lead.
  • Effectively builds partnerships with internal teams and stakeholders.
  • Works to achieve set Key Performance Indicators (KPIs) and Main Business Objectives (MBOs).
  • Promotes company culture and vision.
  • Performs other duties as required to support the success of Parcel Pending.

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Lead Customer Success Manager
We offer an exciting, fast-paced remote work environment, and we currently have an opportunity for a lead Customer Success Manager supporting the Multi-family team. This position is key to our customer experience and we are looking for someone who will make an immediate impact on our team and company. This individual will be responsible for the following:

  • Manages a portfolio of customers and provides the highest level of customer experience. The customer can include property owners, managers, lease office and residents.
  • Responds promptly to customer inquiries, issues, and resolves complaints in a timely manner.
  • Leads a team of Customer Success Managers providing coaching, training, and acting as an escalation resource for internal and external customers.
  • Provides mentorship and training, identifying training needs and planning and leading training with team and customers.
  • Ensures the team provides effective and timely communications and adheres to any timelines.
  • Manages projects related to increasing the customer experience, as determined by leadership.
  • Delivers high quality support during all stages of the customer journey.
  • Participates in daily customer interactions by phone, emails and web-conference and provides a consistent customer experience.
  • Responsible for the management of assigned customer accounts to foster long-term business relationships.
  • Works proactively in their role to better the customer experience.
  • Advocate for the customer across multiple departments including Field Service, IT, Engineering, Accounting, Operations and Customer Relations.
  • Identifies repeat issues and escalates to ensure prioritization in the roadmap to reduce customer friction and increase customer satisfaction.
  • Works directly with customers and with the sales team to identify and/or develop upsell opportunities.
  • Participates in business reviews and QBRs in collaboration with the sales team.
  • Works with leadership to continuously improve process and creates metrics to observe team and customer performance.
  • Communicates status of assigned accounts to the Director of Customer Success.
  • Effectively builds partnerships with internal teams and stakeholders.
  • Works to achieve set Key Performance Indicators (KPIs) and Main Business Objectives (MBOs).
  • Promotes company culture and vision.
  • Performs other duties as required to support the success of Parcel Pending.

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 Customer Relations Representative – Bi-lingual French or French Canadian 
We offer an exciting, fast-paced work environment, and we currently have an opportunity for a French, or French Canadian speaking Remote Customer Relations Representative, allowing you to make an immediate impact on our team and company. This individual will be responsible for the following:

  • Responsible for solving problems regarding registration, missing packages, courier assistance, general information, billing questions, moving registration to new residences, and escalating technical issues to the development team
  • Demonstrating empathetic, compassionate behaviors and have an even temper and communicate genuine concern and determination to make things right for our customers and our staff
  • Must have integrity with regard to time management, productivity, and team interactions
  • Must be highly organized and immediately responsive to team communications and meet deadlines
  • Must be well spoken and adept at written communications and be able to de-escalate tense situations
  • Must be an effective public speaker and trainer and flex to multiple learning styles
  • Thorough follow-up and documentation of customer and team interactions in Salesforce
  • Responsible for following process protocols and suggesting improvements as they arise
  • Perform other duties as required to support the success of Parcel Pending

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Regional Account Executive
We offer an exciting, fast-paced work environment, and we currently have an opportunity for a Regional Account Executive, allowing you to make an immediate impact on our team and company. This individual will be responsible for the following:

  • Consistently achieve and exceed monthly individual sales quotas
  • Manage an individual sales pipeline of opportunities
  • Generating customer leads while overseeing existing accounts
  • Maintain accurate information in a CRM and building, managing and forecasting your sales pipeline
  • Develop consultative approach including discovery, solution selling, and connecting the dots to solutions

APPLY NOW

Regional Sales Director
We offer an exciting, fast-paced work environment, and we currently have an opportunity for a Regional Sales Director, allowing you to make an immediate impact on our team and company. This individual will be responsible for the following:

  • Develop and execute strategy to grow new and existing business in key regions.
  • Leverage existing relationships with key multifamily contacts while actively prospecting top accounts to prospect new business and progress opportunities.
  • Drive awareness with key decision makers and influencers within multi-family, enhancing growth and market share within the region.
  • Willingness to attend and/or assist in executive level sales meetings.
  • Cultivate strong and effectual relationships with your team, resulting in growth opportunities.
  • Partner with internal Sales team to help strategize and execute plan to close existing business in the pipeline.
  • Oversee and evaluate market research and adjust sales/marketing strategy to meet changing market and competitive conditions.

APPLY NOW

Regional Account Executive
We offer an exciting, fast-paced work environment, and we currently have an opportunity for a Regional Account Executive, allowing you to make an immediate impact on our team and company. This individual will be responsible for the following:

  • Consistently achieve and exceed monthly individual sales quotas
  • Manage an individual sales pipeline of opportunities
  • Generating customer leads while overseeing existing accounts
  • Maintain accurate information in a CRM and building, managing and forecasting your sales pipeline
  • Develop consultative approach including discovery, solution selling, and connecting the dots to solutions

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SPECIAL CULTURE

Voted among the Top Workplaces in OC, Parcel Pending is the nation’s leading provider of innovative package management solutions for residential, commercial, retail, and university properties in the United States and Canada.

In 2019, Parcel Pending was acquired by Quadient (formerly Neopost), the global leader in parcel, mailing, customer experience, and business process automation solutions. With the strength of our combined power, reach, and offerings, Parcel Pending by Quadient provides state-of-the-art solutions and world-class customer service to solve the last-mile delivery challenge.

By joining our company, you will help make package delivery and management special for every property and every customer alongside some of the most passionate, collaborative, and quality-driven people in the industry.

BENEFITS

Because each and every member of our team is special, we offer our employees some equally special perks and benefits, including:

• Healthcare Coverage
• Paid Time Off/Time Away
• Company-Matched 401K
• Employee Assistance Plan
• Continuing Education
• Wellness Perks
• Dog-Friendly Office
• Monthly Employee Engagement Events

AWARDS AND RECOGNITION

JOIN OUR GROWING COMPANY
Parcel Pending takes a special approach to package management. We are a service-oriented company obsessed with the experiences our customers have and the effects our products have on their lives. We are dedicated to providing the highest quality products and services, but our passion is for delivering the best experience possible.
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