From Chaos to Convenience: How Lockers Are Changing the Return Game

According to a recent goTRG report, nearly 75% of retailers face significant challenges with returns.¹ Customers now expect returns to be effortless and, if possible, free of charge.

To remain competitive and ensure customer satisfaction, retailers must adopt a modern and sophisticated returns solution. That’s where BOPIL/BORIL (Buy Online, Pick-up in Locker/Buy Online, Return in Locker) comes into play.

Dive into our playbook now to discover how lockers can take your store operations from chaos to convenience by:

• Streamlining the returns process and eliminating current inefficiencies
• Boosting brand sales
• Redeploying store staff to more valuable tasks
• Reducing environmental impact associated with returns

Ready to learn more? Download your free copy of the playbook:

Sources:
1. goTRG. goTRG’s 2022 Holiday Report: Retailers’ Perspective on Consumer Shopping and Returns. www.gotrg.com. November 3, 2023. https://www.gotrg.com/lp/2022-holiday-report