Welcome Multifamily Dive Subscribers!

Find out why residents’ most important amenity is secure package storage

75% of residents prefer receiving packages via lockers

In a recent NBRI survey*, residents cite security, accessibility, and speed as their top reasons  for ranking lockers so highly. When selecting an amenity, property managers must look both at the financial ROI and the more subjective “return on happiness” factor.

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73% of residents see secure package access as critical

Current and prospective multifamily community residents are seeking more than just average properties to call home. This means it’s essential that multifamily properties provide the necessary amenities to attract and retain residents.

“Four Multifamily Trends to Track in 2023,” explores the key trends regarding what’s most important for residents such as:

  • Flexible workspaces
  • In-unit and community smart tech
  • High-speed Wi-Fi
  • The ability to receive packages securely on site

Case Study: Brickell on the River

Luxury condomonium community, Brickell on the River, eases delivery process with large-scale Parcel Pending by Quadient locker solution.

Secure Package Lockers top list of 5 Key Consumer Preferences

The National Apartment Association’s recent report, “5 Key Consumer Preferences of Renters”, shared that residents rank secure package receiving options as their most important amenity.

“It’s no surprise given the explosion in the popularity of online shopping, young singles, couples and roommates younger than 55 rank secure package receiving options as their number one amenity,” NAA reports. The need for safe, reliable, package reception is one of 5 key findings from RCLCO Real Estate Consulting’s “2023 Renter Consumer Preference Survey Report.”1

Amenities like parcel lockers are now required, not desired. Talk to one of our package experts today to increase resident satisfaction and add value to your property.


Budget for the amenity your
residents value most


of residents utilize package lockers for secure storage of deliveries


of residents receive 1-3 packages per week


of residents receive at least 1 perishable grocery delivery per week


of residents have been a victim of package theft


of residents strongly agree that secure package storage is important to them

*Results from a 2023 National Business Research Institute resident survey

Subscription Pricing Plan Solves Budget and Package Management Challenges

  • Get lockers now, when they’re needed
  • Add a “must have” amenity at a reasonable, predictable rate
  • Increase your property’s value and NOI
  • Ensure coverage for all locker-related expenses

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