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Find out why residents’ most important amenity is secure package storage

76% of residents see secure package access as critical

Current and prospective multifamily community residents are seeking more than just average properties to call home. This means it’s essential that multifamily properties provide the necessary amenities to attract and retain residents.

“THE FUTURE OF MULTIFAMILY Key Trends to Track in 2024,” explores the key trends regarding what’s most important for residents such as:

  • Flexible workspaces
  • In-unit and community smart tech
  • High-speed Wi-Fi
  • The ability to receive packages securely on site

75% of residents prefer receiving packages via lockers

In a recent NBRI survey*, residents cite security, accessibility, and speed as their top reasons  for ranking lockers so highly. When selecting an amenity, property managers must look both at the financial ROI and the more subjective “return on happiness” factor.

Case Study: Brickell on the River

Luxury condomonium community, Brickell on the River, eases delivery process with large-scale Parcel Pending by Quadient locker solution.

Budget for the amenity your
residents value most


of residents utilize package lockers for secure storage of deliveries


of residents receive 1-3 packages per week


of residents receive at least 1 perishable grocery delivery per week


of residents have been a victim of package theft


of residents strongly agree that secure package storage is important to them

*Results from a 2023 National Business Research Institute resident survey

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