Ivy League Business School
Ivy League Business School Automates Mail Delivery with Best-in-Class Intelligent Parcel Lockers
Established in the 1900s, this Ivy League graduate business school supports more than 2,000 students, 600 of whom live on campus. Its mail services team was still running 600 traditional combination-lock mailboxes that couldn’t alert students when mail arrived. After replacing them with Parcel Pending by Quadient intelligent parcel lockers, the school gave students 24/7 self-service access to their mail, lightened the load on its mail staff, and cut annual maintenance costs.
Critical Mail, Stuck in a Mailbox
The university’s Office of Strategic Services wanted to speed up delivery of First-Class Mail® to its business students. Students receive loan applications, checks, and other important mail that needs immediate attention, and getting it into their hands faster can give them a competitive advantage.
The existing setup worked against that goal. Traditional mailboxes can’t notify students automatically, so mail would sometimes sit for days until staff reached out to students personally. Maintaining the 600 mailboxes cost more than $30,000 a year, including reassignments and combination changes on every unit.
An Upgrade Worthy of an Ivy League Campus
The school was committed to replacing its antiquated mailbox system with the latest technology, regardless of return on investment, to give students a better experience. Intelligent parcel lockers let students pick up mail 24/7 from any compartment and notify them by email with a simple digital access code. Parcel Pending by Quadient also recommended placing the lockers near the mail services center to shorten delivery time.
The school saw the savings right away: no more combination locks or mailbox ID database to maintain, and lower annual maintenance costs. But ROI was a bonus, not the deciding factor. As an Ivy League institution, living up to its high standards in every area, including mail services, mattered most. The new secure, self-service solution reinforces its position as a best-in-class institution.
Happier Students, Lighter Workload
The university is extremely happy with the locker solution and the partnership. Students love how easy it is to retrieve their mail with a digital code and touchscreen, and mail staff have seen their workload ease. The school has since added a 154 large-box locker system to handle inbound student packages.
The university’s Manager of Office Strategic Services has become an advocate for Parcel Pending by Quadient, sharing the impact with peers at other schools. By moving mail services into the 21st century, this prestigious business school gained higher satisfaction from students and staff, plus unexpected savings on annual maintenance.
About Parcel Pending by Quadient
Quadient is the leading provider of innovative parcel management solutions for higher education institutions worldwide, designed to make parcel deliveries and returns easy and intuitive for everyone. With more than 100 years of innovation supporting our clients’ mail and parcel needs, Parcel Pending by Quadient solutions ensure secure, convenient student parcel deliveries and on-campus asset exchanges. Discover how our university package lockers take care of your packages so you can take care of your students and staff.