Whitepaper: Your In-Depth Guide to Last-Mile Delivery
The last-mile is the final stage of package delivery; when the package is handed off to a local carrier to be brought to its destination. When it comes to logistics, the last-mile gets the lion’s share of attention because the success of last-mile delivery can make or break the customer experience with a retailer or online vendor.
E-commerce has created a conundrum for carriers worldwide following its growth in popularity after the initial onset of the COVID-19 pandemic. Before COVID-19, the last mile was already experiencing cracks within the logistics process. These fissures were exacerbated when the pandemic began, as consumers chose to buy online, opting out of in-store visits. Today, the last-mile continues to be the most inefficient and expensive leg of the delivery process, accounting for upwards of 40 percent of total supply chain costs.
As the world adapts to the sweeping changes brought by the pandemic, carriers are investing heavily into tech-forward solutions, such as click and collect lockers, to improve delivery, grow customer satisfaction, and offer a future-proof, cost-effective tool that will mitigate any future unforeseen, disruptive events.
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