2026 Consumer Report: The New Parcel Economy
The parcel landscape is changing fast — are consumer expectations keeping pace?
Three years on from our last consumer report, parcel volumes are higher than ever, exceeding even pandemic-era levels and signalling a permanent shift in consumer behaviour.
Based on extensive consumer research, this report uncovers how people are sending, receiving and returning parcels today, the frustrations they face, and the solutions they want to see in the future.
You’ll gain insight into the trends shaping the parcel market, the increasing demand for convenience and flexibility, and the role parcel lockers can play in creating better delivery experiences.
Ideal for retailers, carriers, logistics providers, e-commerce businesses, property developers and organisations exploring locker solutions, this report offers practical insights to help you make informed decisions in a rapidly evolving market.
Download the report to discover what’s next for the parcel economy.