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THE EXCLUSIVE LOCKER PROVIDER FOR:
How We Improve the Omnichannel Experience
92% of shoppers believe retailers’ pick-up time could be faster and safer
- 2.5x longer: the perceived wait time for traditional click-and-collect vs. using Parcel Pending by Quadient smart retail lockers
- Customers who wait less than 2 minutes are 4x more likely to repeat purchase from the same retailer
- 45% of customers who pick-up via a locker are more likely to purchase again within 30-60 days (compared to non-locker pick-up)
- 87% of consumers prefer contactless options like curbside pickup or order pick-up using lockers
A solution for every retailer
Anyone can sell you a locker, but working with Parcel Pending by Quadient gives you:
- Flexible technology: integrate existing partner platforms seamlessly with our open API to give you the ability to control the customer and associate experience
- The widest selection of modular, customisable indoor and outdoor retail lockers to accommodate more deliveries and returns
- Industry-leading customer satisfaction, with 24/7/365 access to customer service and a passionate support team
- Retail-specific expertise and experience, giving you direct access to our global executive leadership team
How it Works: Order Pick-Up
Streamline your returns process with smart retail lockers
Step 1
Customer places order online
Step 2
Team member fulfills order directly into locker
Step 3
Customer receives instant “Order Ready” notification
Step 4
Customer can retrieve order 24/7 from locker
How it Works: Order Returns
Elevate your click-and-collect process with smart retail lockers
Step 1
Customer initiates return online or via mobile app
Step 2
Retailer generates return barcode for order
Step 3
Guest scans barcode and places order into locker
Step 4
Team member collects order from locker for processing
Parcel Pending Benefits
Flexible API Integrations
100% Deliverability
Custom Configurations
Weatherproof Design
Contactless Pick-Ups and Returns
On-Demand Order Accessibility
0K+
Installations Worldwide
0M+
Packages Delivered Annually
0M+
Users Served
Why Choose Parcel Pending by Quadient
| Differences | Parcel Pending | Other Vendors |
|---|---|---|
| Global Pioneer in Package Management | ||
| Contact-Free Order Retrieval | ||
| Mobile App Integration | ||
| UI/UX Customisation | ||
| Built-In Image Capture | ||
| Robust Analytics/Dashboards | ||
| Order Tracking Using Customer Loyalty Info or Order Barcode |
The World's Smartest Locker
Our industry-leading technology eliminates your package problems. At Parcel Pending by Quadient, our goal is to provide our customers with the best package management solution on the market.
Deliver More with Smart Lockers from Parcel Pending by Quadient
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