Odense Kommune

Odense Kommune’s use of Parcel Pending by Quadient lockers delivers significant time and cost savings, plus a positive environmental impact

Odense Kommune is a municipality in southern Denmark, located on the island of Funen, southwest of Copenhagen. It is the fourth-largest municipality in the country, with a population of over 200,000. The city of Odense is perhaps best known as the birthplace of Hans Christian Andersen, the author of famous fairy tales such as “The Emperor’s New Clothes”, “The Little Mermaid”, and “The Princess and the Pea”.

Odense Kommune employs 14,000 people that provide public services for the municipality such as care for the elderly as well as library, education, healthcare, and transportation services, among many others. Download the full case study to learn how Parcel Pending by Quadient helped Odense Kommune deliver significant time and cost savings and a positive environmental impact.

Challenge Solution Results
Odense Kommune’s IT department felt they were spending too much time driving through the city to various locations to pick up and drop off equipment, causing long delivery times, bottlenecks onsite, and delays in resolving IT issues. Odense Kommune determined that parcel lockers were what they needed to improve their equipment delivery process and selected Parcel Pending by Quadient as the best solution to meet their needs. By delivering to just a handful of parcel locker locations, equipment deliveries now take 10 minutes instead of 80, resulting in almost 1,000 hours of time savings and over US$50,000 (355,000 DKK) in labour cost savings each year for the Odense Kommune IT team. Employees now experience fast and flexible delivery of their equipment through parcel lockers that are easily accessible and centrally located. With 1650 deliveries facilitated using the parcel lockers over the most recent six months, the municipality is also improving its carbon footprint and taking one step closer to being climate neutral by 2030.

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