Quadient launches Parcel Pending smart lockers in Ireland to support on-going modernisation of the residential property industry

The launch of Parcel Pending smart parcel lockers will help property developers and managers improve services for residents, free up employee time and reduce environmental impact of deliveries

Dublin, Ireland, 8th November 2022

Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels, today announced the launch of Parcel Pending by Quadient in Ireland. By providing secure, self-service smart parcel lockers to businesses across the country, together with a dedicated support centre and response and repair team, Quadient will help the Irish economy capitalise on the property boom by simplifying parcel delivery and improving residents’ experience.

With the Banking & Payments Federation Ireland (BPFI) expecting 50,000 new homes to be built across 2022 and 2023, Quadient will help property developers and property management organisations transform parcel pickup: providing a secure location for residents’ parcel deliveries with 24/7 access; in turn freeing up time for building management to deal with other tasks; and reducing the physical and environmental footprint of parcel delivery.

“Property is a highly competitive marketplace in Ireland, and high-density housing will be crucial to meeting the country’s housing needs,” said Ian Caminsky, SVP and MD Parcel Locker Solutions, UKI & DACHIT at Quadient. “This demands a new approach for processing parcels and packages. An Post alone delivered 56 million packets and parcels in its last reporting year – an average of 29 per household. Combine that figure with deliveries from other carriers, and management teams at high-occupancy communities will be faced with a flood of parcels every week. Employees will either need to receive, log, store and distribute these parcels, taking time away from other tasks, or run the risk of unwatched parcels potentially being stolen. Automated lockers can reduce the pressure on management teams, while creating a more pleasant, liveable service and environment for residents.”

Quadient already has a presence in Ireland through its mailing and customer experience services. By bringing Parcel Pending smart lockers into the country, it will provide more opportunities to the property industry to realise the benefits of automated lockers, including:

  • Increased security – Ensuring packages can only be picked up by the intended recipient, reducing opportunities for parcel theft and giving residents confidence they live in a safe environment.
  • Improved efficiency – It can take up to four minutes for a delivery driver and building staff to complete handover of a package – plus the time to hand it to the recipient. Quadient’s parcel lockers reduce this time to seconds, freeing up the delivery driver and building staff time.
  • Reduced footprint – Instead of maintaining a dedicated desk for parcels, developers and building managers can provide a secure, unobtrusive way to give residents access to their deliveries 24/7.
  • Digital integration – Quadient’s parcel lockers are designed to integrate with cloud services and applications, for instance resident engagement portals such as Spike Global – allowing property managers to offer a modern, streamlined experience and immediate access to their services to residents.
  • Environmental impact – By guaranteeing delivery the first time, preventing re-visits, and ensuring that couriers and residents only have to visit a single location, parcel lockers help both reduce emissions and create a safer environment for residents.


With nearly 17,000 installations worldwide serving millions of users, Quadient has considerable experience and existing footprint to benefit not only the Irish residential market and university accommodation, but also retail and home delivery, where parcel lockers can improve efficiency, guarantee delivery, and offer a better service to customers.

“We are dedicated to the Irish market and are excited about making the most of our expertise in the country,” continued Ian Caminsky. “We have undeniable evidence of the benefits developers, property managers and residents have already seen from our lockers: to the extent that for many developments the lockers themselves have become a selling point for new residents. Indeed, in some locations we have seen the number of lockers triple following positive feedback. The future of high-density housing is one that makes best use of the space available; reduces the impact on the environment; and gives residents the fastest and easiest possible access to the services they need, without compromising their comfort or security. Our parcel lockers are an essential part of this vision, and we look forward to making this journey in Ireland.”

For more information about Parcel Pending by Quadient, visit

Parcel Pending by Quadient will be exhibiting at Ireland’s Residential Investment and Development Conference in Dublin on November 10th – to find out more, visit:

About Quadient®

Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on three key solution areas, Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Quadient is listed in compartment B of Euronext Paris (QDT) and is part of the SBF 120®, CAC® Mid 60 and EnterNext® Tech 40 indices.

For more information about Quadient, visit

Quadient UK press contact:

Dominic Walsh, Spark Communications +44 (0)20 7436 0420 or