January 23, 2023

Revolutionising Retail: The Impact of Smart Lockers on Return Automation

Omnichannel shopping has shifted consumer behaviour and decision-making — leading to a higher rate of retail returns stemming from e-commerce. As such, returns have become a make-or-break component of the shopping experience, significantly affecting a retailer’s profits, customer loyalty, and overall business growth.  Automating the returns process is now essential for retailers who want to:

• Realise cost savings around processing returns
• Increases in-store footfall
• Position themselves competitively

To achieve the benefits above, retailers must invest in automation to create a sustainable, competitive return offering that can transform your returns experience and turn the cost of doing business into an opportunity to engage with customers.

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